Noisy! Avoid Rooms Over the Bar
We had booked a Comfort Room for 4 nights followed by a Premium Queen Room plus sofa bed for 5 nights These rooms are chalk and cheese apart. Firstly, the bad. The comfort room we were allocated was directly over the Bottoms Bar and Grill. The noise from the bar boomed into the room making it impossible to sleep. This goes on until 1am followed by banging and crashing of staff cleaning up. If you come to sun Peaks to party into the early hours of the morning, then this is not an issue but for the rest of us on family vacations it is a major problem.
The next day we attended the front desk to raise our concerns about the noise, which was making sleep impossible. The response from the young gentleman was, “If you think that was bad wait until tonight because it’s local’s night.” Well he was certainly accurate about that. We might as well have set the bed up on the bar between the beer taps. In our view this room is not fit for purpose. After 2 nights of no sleep we had had enough and were prepared to walk, so back to the front desk we went but, on this occasion, we were attended to by a young lady who was very helpful. She was able to move us to a room away from the bar and therefore not impacted by the noise. We were extremely fortunate as this was the only other room available.
Now the good. Coast Sundance Lodge would be the best ski in ski out location on the mountain. The Premium Queen Room had a full separate kitchen with views overlooking the ski lifts. It was quiet and well appointed. We were extremely comfortable in this room and after 5 days would have rated this room 5 stars. The difference between this room and the Comfort Room could not be starker. The ski locker room does not have lockers but has lockable ski and snowboard racks. Coast Sundance provided us with locks for the ski/snowboard racks on check-in. Check-in was welcoming and pleasant.
Coast Sundance Lodge is fully aware of the noise issues from the bar and that should have been disclosed so that customers know exactly what they are paying for and can make an informed choice about whether to stay here or not. We would not hesitate in staying here again if guaranteed the Premium Queen room we stayed in or similar room not impacted by the noise from the bar. If a quiet room was by ‘request only’ then there is no way, we would take that risk and we would take our business elsewhere.
Customer focus saved our ski holiday
March break – As one of the many impacted by resort closures – we salvaged a holiday by shifting from whistler to sun peaks. Never having been there before and arriving end of our first day, Kirsty moved mountains to help us and I can’t thank her and the team enough for the empathy and customer focus shown. Ski-in / ski-out – great location. Great bar – great village – great hill. Silver lining to the trip was finding sun peaks; which is just a gem of a resort & coast hotel. During difficult times – it’s all about the people & Coast sun dance people are awesome. Thank you
Yearly ski trip
This was our 5th time staying here and would definitely recommend this hotel for the location as well as the restaurant. The staff are always very accommodating and friendly. The restaurant has the best grilled beef and cheese my husband has ever had.
- Pat S
Skiing sun peaks
Great hotel in a perfect location for skiing a fantastic ski resort.
Staff were friendly and helpful.
Will definitely be going back and would choose the same hotel again.
Only down side was the rooms were very warm.
Ski holiday at Sun Peaks
Our familiy was spending a ski week at Cooast Sundance Lodge at Sun Peaks. We were very pleased with the room size, confortable bed, well equipped kitchen, services. The only inconvenience was some barking dogs in the evening because the hotel is accpeting them together with the guests. The reception desk was helpful in assisting us by contacting the guests, but unfortunately they were not always succesful.