Enjoyable but dissapointing
We had reserved a loft room with a balcony fireplace and view of the mountain for a weekend getaway we arrived early and our room wasn’t ready which was understandable but when we got the call and went to our room we had a with no balcony and no loft. As it was an expensive trip and we had been looking forward to it I wasn’t very happy they were able to show us two other Rooms saying the room we booked online was not available they offered to take money off if we picked the one room but I’m still very disappointed.
- Shelby C
loved sun peaks but the service could have been better!
Loved sunpeaks it was a great little resort and the hotel’s location could not have been any better. A bar and 2 cafes down below, and seconds away from a great italian restauraunt.
We requested a quiet room which we were given and had no noise issues at all.
In terms of the hotel itself, it seemed a little outdated. The hot tub area and rooms need a little sprucing up.
Even though we had no issues, we found the service to be lacking. The front desk staff did not go in to any detail about things to do or how to get around on check in or throughout our stay.
Great Location, great value
The Coast Sundance is located right beside the Sundance Chair and 100m ski to the Sunburst Chair. There’s a locker room right off the slopes to lock up your skis and windows overlooking the learners area if you want to watch your kids ski. The fabulous Bolacco Cafe is located in the hotel too.
Our room was comfortable and clean, and had everything we needed (superior mountain view room) with 2 comfortable queen beds, kitchenette and fireplace. It was great for my teenage son and I and would also be great for a family. Apparently you can bring your dog too – we saw other guests with dogs in their rooms.
The staff (from front desk to cleaners) were friendly and helpful. They are definitely an asset to the hotel.
Overall, we would definitely stay here again. It’s great value and so well located.
Where was I?
I see some similar downsides to the hotel that I’ve read previous to mine, however the high rating fooled us into thinking this would be a great stay, like other coast hotels – boy were we wrong.
We booked this hotel room about a month in advance and were willing to spend more vs. other hotels due to our past experience at coast hotels. The whole experience at the hotel was anything but good, so all I can really do is rattle off the negatives and finish with what might be positive observations. A strike contrast to what others have offered, so unsure if there is new management or what.
1.) arrived in the A.M and told that checking probably won’t even be available at the 3pm it usually is, excuses about staff not showing up
2.) get into room and immediately see how noisy it is, next to the elevator / stair I immediately called to see about another room. Fully booked up, cant move – then suggested we find another hotel that has an opening. That would require a managers approval whom wasn’t available at the time
3.) Shower water pressure was poor, to the point that hair couldn’t be thoroughly rinsed – excuse was….”well we have bad water here”. so the front desk rep admits to how common it is…..so should this not be regular maintenance?
4.) over all condition / appearance of the room – sub par for all other coast hotels we’ve stayed at. We visited our friends at another hotel who were staying in Sunpeaks, boy at 1/3 the price per night – we were jealous!
5.) No bathrobes…….
6.) dirty glasses in the bathroom
7.) The soaps and shampoos are full sized bottles. Society has made me become paranoid but this seems like a health risk? who knows who has done what with those! Also comes across as a more expensive hotel….trying to save a buck….
8.) The bath toils look more like loin cloths. O.K. not that dramatic…. but they wont reach around a 36″ waist without showing anything off. The quality feels as if they were donated from the local fitness club
9.) Front staff on departure – we all can’t be good at customer service, but did anyone really interview these people and monitor their performance? I’m sure the staff are so tired of people expecting “breaks” or what have you with poor stays…. yes of course….it totally sucked…. and it wasn’t brought onto by myself except for booking with you! at a restaurant when a waiter asks if everything was o.k. do you really think is appropriate to receive, eat and pay for burnt food?
10.) the room is far from updated and has no aesthetically pleasing traits.
about the only good thing that I saw from this hotel – was location to the base of the ski hill. unfortunately not worth the added downsides that the hotel has to offer. however this mountain base resort has the pleasure of being woken up at 1am by grooming machines with their back up warning beepers, and the additional way of being woken up with the sound of the chair lift in the morning.
- Blake C
Best location by the lifts
The best thing about the Coast Sundance Lodge, of course, is the immediate proximity to the Sun Peaks ski lifts. It is wonderful to be able to go back to the room at lunch time for a rest, and perhaps bring a sandwich back from one of the many places nearby where you can buy food.
The hotel is looking maybe just a wee touch tired, but so far aging well enough. The service is good. The staff were very good about moving us from our room immediately above the very noisy Bottoms bar, but having rooms there is an inherent flaw in the design of the building. There was no noise around our new room on the third floor. Another flaw in the design is a small ski storage room. They tried to double the capacity by adding locks at half height, but with the large bindings on modern skis, there is no room for the extra skis. The rooms are good, but there would be room to spare for some comfortable seating (e.g. chairs or sofa). In a resort where you are staying for several days it would be really nice to have something better than the beds to sit on. The lights in the bathroom are strange. When you turn them on they are extremely dim, but over five minutes they gradually brighten.
Overall, I would recommend and would return, but remember to ask for a room well away from the bar, to avoid having to make this request later after you have settled in.