guest room being disinfected and wiped clean

coast clean

Our commitment to cleaning & disinfecting to safeguard our guests & ambassadors

Our Coast Clean™ program was developed to ensure that your stay with us is safe, clean and comfortable from the moment you walk in until the time you depart. Coast Clean was developed in partnership with Ecolab and is based on the guidelines set by public health, government, and industry organizations.

Coast Hotels is committed to your safety, health and security during your stay with us. The procedures set within our Coast Clean program ensure your safety as well as the safety of our ambassadors.

We have developed a comprehensive set of guidelines for our hotels in this new environment. Each hotel has designated a Coast Clean Champion, to oversee on-site execution and excellence.

We have developed a comprehensive set of guidelines for our hotels to keep safe in this new environment. Each hotel has designated a Coast Clean Champion, to oversee on-site execution and excellence.

Bed, desk and lounge chairs in hotel room with window

Stay with confidence

Man and woman hotel concierges icon

training & procedures

Hotel Ambassadors are regularly updated on best practices and updates to procedures to reduce the spread of COVID-19.

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enhanced cleaning protocols

Increased cleaning and sanitizing frequency in public spaces with a focus on high-touch areas. All guest rooms are thoroughly disinfected with hospital grade cleaner.

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personal protective equipment

Hotel Ambassadors are using PPE and have been trained on the proper way to apply, handle and dispose of PPE.

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check local authority for mask mandate

To help protect yourself and others we suggest that you wear a mask or face covering while in public space until you are fully vaccinated against COVID-19. Check with the local health authority for any mask policies that may be in place.

Coast Hotels is committed to your safety

Our Coast Clean program addresses all areas in our hotels. Here’s what you can expect to see.

Escalator down to hotel lobby with lounge chairs
  • Enhanced sanitization procedures are in place at the front desk, reception/concierge counters and bell desk
  • Plexi partitions have been installed at front desk
  • Frequently touched surfaces including doorknobs, elevator buttons, railings, luggage carts, computers and chairs are disinfected many times throughout the day
  • Hand sanitizer is available at the front desk and in or outside all elevator cabs
Bell cart being cleaned and disinfected
  • Water fountains, ice machines, guest laundry rooms and banquet coffee and water stations will be sanitized with attention to commonly touched surfaces
  • The frequency of cleaning in our hotels’ gyms & fitness centres has increased with enhanced and scheduled sanitization protocols in place
  • Guests entering hotel swimming pools, whirlpools and spas must follow physical distancing wall signage and/or floor decals
  • Meeting rooms are being cleaned regularly with scheduled and documented cleaning procedures 
  • Public washrooms are being cleaned frequently with enhanced sanitation protocols
Bed in hotel room with balcony and artwork of a tree trunk
  • At check in guests can choose daily housekeeping on multi-night stays at most of our properties, or the privacy and earth-friendly benefits of our Refreshingly Green program
  • All high-touch items and surfaces including doorknobs, in-room safes, light switches, thermostats, irons, phones, fridges clocks, televisions and remote controls are receiving extra  cleaning and disinfecting
  • Single serve bathroom amenities will be offered to guests at checkin
  • Some items in our guest rooms have been removed, such as decorative pillows, bed scarves, paper amenities and pens
  • Linens & towels are being washed at high temperatures
Chefs prepping food in kitchen
  • Local restrictions apply including showing proof of vaccination for entry
  • Servers are adhering to strict safety procedures while serving all food and beverages, including wearing masks
  • All high-touch items and surfaces including glasses, utensils, dishes, fountain soda gun nozzles, liquor pourers are being cleaned and disinfected numerous times throughout the day
  • Enhanced sanitization and disinfecting procedures are in place on all surfaces that food contacts is stored including, but not limited to counters, tables, food-prep surfaces, sinks, food storage equipment, beverage stations and bar tabletops
  • Restaurant ambassadors are practicing proper hand hygiene between tasks to prevent cross-contamination
  • All food contact surfaces that have been disinfected must be thoroughly rinsed with potable water and sanitized using a food contact sanitizer
Woman in robe stretching as she rises out of bed

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