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FAQs

If you have a question about Coast Rewards, there’s a pretty good chance we’ve answered it in our FAQ below. If not, please don’t hesitate to get in touch with us and we’ll be happy to help you out.

Becoming a member is a cinch. Simply sign up to Coast Rewards online or call Member Services at 1.800.549.9099. You can also enroll at any Coast Hotels location.

Who needs another card to crowd their wallet? When you sign up for Coast Rewards, you’ll receive a welcome email with your membership number. Just file your number in a handy place – we can always look you up if you forget – or simply provide your email address. We’ll also notify you when you reach Gold or Platinum status.

Once you become a Coast Rewards member, every pre-tax dollar you spend towards applicable rates or packages when you book & stay with Coast Hotels, earns you Coast Rewards points. You can even earn points when you dine at one of our restaurants when you charge your restaurant balance to your room!

As a Coast Rewards member, you earn points that can be redeemed for free stays, vacation packages, room upgrades, gift cards and merchandise. Additionally, your benefits grow as your membership level grows. Each membership level entitles you to additional guest privileges during each stay!

The more you stay with Coast Hotels, the more your benefits and points accumulate. Eligible applicants will be automatically enrolled at the Silver level and move up to Gold and Platinum levels as soon as you qualify. Qualification is based upon the number of nights a Rewards Member stays during each one-year period. To re-qualify on an annual basis you need: 1-14 nights for Silver Status, 15-39 nights for Gold Status and 40 nights or more for Platinum Status. Your newly earned level, should your status change, will be in effect for the following one-year period.

You receive Coast Rewards points when you book directly through Coast Hotels. You must have stayed in the room and paid for it in full to receive your Coast Rewards points. To ensure you receive your points: make sure you sign in when you book online, or call the dedicated Coast Rewards Reservation Line at 1.800.549.9099, ext.2 and provide your Coast Rewards number.

Unfortunately, reservations made through third-party websites or online reservations systems – or tour operators where a hotel is chosen for you – are not eligible for point or nights accumulation.

The question should be what can’t you redeem them for! You can redeem your Coast Rewards points towards future stays, vacation packages and a selection of gift cards. View our Rewards Catalogue for lots of great ways to stay and to save.

Absolutely. You choose your earning preference and whether you wish to collect Coast Rewards points, Aeroplan Points, Alaska Airlines mileage, HawaiianMiles or More Rewards points. You cannot collect more than one option, but if you should want to update your earning preference you can do so easily through your online account. For eligible stays only, points are not awarded for group or third-party bookings.

When you’re a member, we do our best to make your stay the way you like it , like getting you to your room quickly with as little time spent checking-in as possible. We will also try our best to accommodate any room preferences you have to make sure your stay is as comfortable as home.

You can easily make reservations, check your points balance and stay history, redeem points and update your preferences. Your account is password protected and can only be accessed by you.

You’ll receive a regular Coast Rewards e-mails showing your points balance. You can also check your account activity and points balance online at any time.

Make sure you check the box online that says you want to receive special offers and promotions. Log in to your account online to verify you’re signed up or call Member Services at 1.800.549.9099.

You can easily redeem your points at the time of reservation when booking by phone, or upon check-in for free stays and room upgrades. Travel packages, gift certificates and merchandise can be redeemed online or by calling 1.800.549.9099. Simply follow the easy instructions to choose your reward. Travel packages must be reserved at least 21 days in advance. Please allow up to two to four weeks for delivery of redemption items, and ensure your certificates are kept in a safe place as duplicates cannot be issued.

You bet! You are able to donate points to a friend or family member to help them reach the amount of points needed for that redemption item they’ve been dreaming of. Points cannot be transferred from one membership account to another. Our Coast Rewards Member Services team will be happy to help. Call us at 1.800.549.9099.

You can update your Coast Rewards profile online or contact our Coast Rewards Member Services team at 1.800.549.9099. Don’t forget to ensure the continued receipt of special offers, reservation confirmations and program notifications by keeping your email up to date.

It is not possible to reimburse your account for points that have already been redeemed.

Your account will remain active as long as you have stayed with Coast Hotels at least one night within 24 months. If you have not stayed at least one night, points are lost and cannot be reinstated. However, we always welcome you back and are happy to re-enroll you as a new Silver member if you return after the 24-month period.

Not to worry: The credit card information you provide at the time of reservation is kept strictly confidential and will only be used for the current booking’s charges, late arrival guarantee, and facilitating express check-in and check-out. Credit card information is not kept on file.

Sorry, memberships are applicable only to individual travellers and points are non-transferable.

We’re happy to help issue points for missing stays up to 6 months after your check-out date. Contact Coast Rewards Member Services at 1.800.549.9099 or email us at rewards@coasthotels.com

When redeeming for room upgrades, your reserved room type will be upgraded one room type level at the time of reservation, subject to availability. Specialty suites are not eligible for upgrade redemption.

For more information view program terms & conditions

Additional support

Didn't find the answer to your question? Contact us at 1.800.459.9099 or rewards@coasthotels.com