One night per calendar year
The following information forms the basis of participation in the Coast Rewards™ membership Program (“Program”). These terms and conditions (“Terms and Conditions”) are intended to protect the members of Coast Rewards (“Members”), and Coast Hotels Ltd. (“Coast Hotels” or “we”). Participation in this program will be governed by these Terms and Conditions. By enrolling in the Coast Rewards Program, the Member agrees:
These Terms and Conditions supersede all previous Terms and Conditions applicable to the Program. Except as otherwise expressly prohibited or limited by applicable laws, Coast Hotels may at any time amend, modify or supplement these Terms and Conditions, the structure for earning awards and award levels at, with or without notice even if such changes affect the value of points, or the ability to obtain certain awards. Members are responsible for remaining knowledgeable of the Terms and Conditions and any Terms and Conditions changes. Your continued participation in the Program will constitute your acceptance of any such Terms and Conditions changes. All interpretations of the Program Terms and Conditions shall be at the sole discretion of Coast Hotels.
The Coast Rewards Program membership and its benefits are administered by Coast Hotels Ltd. located at 700 – 535 Thurlow Street, Vancouver, British Columbia V6E 3L2. The Program gives Members the opportunity to earn and redeem Coast Rewards Points (“Points”) as outlined in this document at participating owned, managed and franchised hotels operating under the Coast Hotels brand and are bookable through the coasthotels.com website (“Participating Hotel”). Participating hotels within the Coast Hotels portfolio are subject to change at any time, without notice. Please consult our hotels listing on coasthotels.com to determine participation. Coast Hotels reserves the right to suspend or discontinue Coast Rewards membership for any Member who appears to be using the program in a manner inconsistent with the Terms and Conditions or intent of the Program or portion of the Program. Coast Hotels also reserves the right to discontinue membership for any Member who Coast Hotels believes has:
Discontinued membership may result in the loss of all accumulated Points and the cancellation of any issued Coast Rewards vouchers, benefits and privileges associated with the Program and its tier levels.
Individuals who are not yet Members may enroll in the Program as a new Member online at coasthotels.com, by requesting enrolment through our central reservations phone line or at any participating hotel front desk. You must be the age of majority in the state/province/territory of residence to be a Member of the Program. Only individuals are eligible for Coast Rewards membership. Each individual may maintain only one membership account. All Coast Rewards member accounts are individual accounts, and no joint accounts are permitted. Coast Rewards Program benefits are non-transferable unless expressly stated otherwise. After applying to the Program, a membership account will be opened, and a membership ID (Member’s email) will be used to identify the membership. Upon receiving this membership ID, an individual becomes a Member eligible to earn Points or any other currency issued by Coast Rewards point earning partners. Further details outlined in section marked “Partners”. Points will only be issued for stays completed after the Members’ enrolment date. Points will not be retroactively applied for any stays completed prior to enrolment in the Program. Information provided by a Member will be maintained in a personal membership profile with the membership account. All information provided by a Member in their personal profile must be valid and accurate. It is the Members’ responsibility that this information be kept current through the Members account on coasthotels.com.
Coast Hotels partners with other membership programs (“Partners”). Our partners are Aeroplan, Alaska Airlines Mileage, More Rewards and APA Members. For points/miles amounts earned with our Partners, please visit coasthotels.com.
Though memberships are initially set up to earn Coast Rewards Points, a Member may select to earn points with one of Coast Hotels partners. A Member may not earn more than one currency of points/miles for the same stay. A Member may switch their earning preference at any time by updating their Member account at coasthotels.com or by requesting an update through a Coast Hotels Ambassador at a Participating Hotel, or by calling in to our Member Services line at 1.800.549.9099.
Points earned in connection with Earning Partners are subject to the Partners loyalty program rules along with any applicable terms and conditions of the Partner.
One night per calendar year
Five nights per calendar year
10 nights per calendar year
20 nights per calendar year
30 nights per calendar year
Once a Member achieves Purple, Silver, Gold or Platinum Status, the Member will maintain that status until the end of the calendar year, plus one year after. For example, if a Member enrols on June 15th, 2021 and stays 20 nights by December 1st, 2021, the Member will gain Gold status until the end of that calendar year (December 31, 2021) and for one more full year until December 31, 2022. The Member must continue to meet the re-qualification thresholds indicated in the chart above to maintain that tier tevel for the following years. Each higher tier tevel earns points at a slightly faster rate as described in the section titled “Earning Points” and permits access to more Member benefits. The benefits associated to each tier level Can be found on coasthotels.com.
Coast Rewards Points, or any currency issued by Coast Hotels Partners can be earned for hotel stays only at Participating Hotels. If a hotel ceases to be a Participating Hotel, all stays subsequent to such date will not be eligible to earn Points/Partner currency regardless of when the reservation was made. To earn Points and nights credit towards Tier Status, a Member must be a registered, paying and staying guest at a Participating Hotel. Payment for a stay includes Points redeemed towards the owing balance. The member must have booked directly through a Coast Hotels branded booking channel (coasthotels.com, Central Reservations or the Member Services phone line or directly through a Participating Hotel). Members may also receive credit by booking through an accredited retail Travel Agent professional. Stays booked through online travel agencies (“OTAs”) such as booking.com, expedia.com, Travelocity.com are not eligible to receive Points or nightly credit; no exceptions will be made. A Member may earn Points for their own room only. Points will be earned for all eligible folio charges incurred on the Member’s room. Eligible charges include qualifying rates for stays, food and beverage charges and other incidental charges charged to the Member’s room during the Member’s stay. Dining room charges and other charges not billed to a Member’s room during a stay are not eligible for credit. Some Participating Hotels may omit, for purposes of point accrual, incidental charges by non-affiliated hotel entities which are not owned and or operated by the hotel including but not limited to, food and beverage outlets, gift shop and spa outlets. Points will be awarded based on dollar spend as follows:
The amount of Points earned at Participating Properties where a U.S. dollar currency is used will be calculated based on qualifying charges converted to Canadian dollars at the exchange rate selected by the Company. This may be the foreign exchange rate used by a Participating Property at check-in, at check-out or another rate selected by the Company and may not be the same rate used for currency conversions on the Member's folio.
A Member whose individual hotel bill is billed directly to a company, and the Member is responsible for authorization for settlement at check-out, is eligible for Points. However, group master-billing arrangements, where charges for multiple rooms are placed on one hotel bill and billed to a company or common address or settled at check-out by one individual, are not eligible for Points. Incidental charges (those charged to a Member’s room) paid for directly by the Member at check-out are eligible for Points credit. Incidental charges billed to a master bill are not eligible for Points credit. If a Member believes he or she did not receive Points or the correct number of Points for a hotel stay, the Member must submit a written request for such credits by emailing Coast Rewards Member Services at email@example.com. Failure to supply the adequate and unaltered documentation may result in denial of the Points credit. For the Member’s protection, all hotel travel documentation should be retained by the Member until the Points credit appears in their Coast Rewards account. Requests must be received within six months from the check-out date.
A Member may purchase Points at the rate of $10 CAD for 100 Points to a maximum of 500 Points per transaction. In order to purchase Points a Member should call our Member Services line and request a Point Purchase. The member will then fill out a Points Purchase Authorization Form and submit it to member services. A Member Services ambassador will process the form, charge the Member’s credit card for payment and issue the Points within a 24-hour period of receiving the authorization form.
A Member may choose to authorize the use of their Points as payment for a friend or family member’s stay. The member will initiate the use of those Points by contacting Member Services and notifying them their intent to provide their Points to the friend or family member. The Member will need to fill out a Points Transfer Authorization Form and submit it to Member Services. Once received, the friend or family member must join the Coast Rewards program. A Coast Hotels ambassador will redeem the Points from the Member’s account and place them into the friend or family member’s new Coast Rewards account. If the form is not filled out and submitted, Coast Hotels will not have received authorization to redeem the Points on the Member’s behalf and the friend or family member will not receive the Points. Points Transfers will take a minimum of 24 hours to appear in the recipients account.
In case of the death of a Member, Points in the Member’s account may be transferred to another active Member upon Coast Hotels receipt and approval of certain requested documentation and information. To be eligible, transfer must be requested, and all required documents and information provided within one year from the date of the Member’s death. Any transfer remains within the sole discretion of Coast Hotels. Any decision made by Coast Hotels in response to a request for transfer is final and not subject to further review or dispute. Tier level status cannot be transferred to another Member.
A Member may redeem Points to obtain certain awards and benefits including redeeming Points towards their Coast Hotels reservations costs at Participating Hotels. Coast Rewards Members may also redeem their Points for goods found in the Redemption Catalogue. A full listing of current Coast Rewards redemption items can be found in the Redemption Catalogue in the Member Portal on coasthotels.com. A Member may choose to redeem for any of the items listed on coasthotels.com by logging into their account and redeeming Points immediately from their account for any of the listed items. A Member may also choose to redeem Points when making a reservation online at coasthotels.com. Member’s will have the option to redeem points when completing their online reservation before finalizing payment. A member may redeem Points towards a new reservation by calling Member Services and informing the Member Services Ambassador of their intent to redeem Points. A Member may also redeem their Points at a Participating Hotel by informing the Front Desk Ambassador of their intent to redeem Points as payment for all, or a portion of that stay prior to or at check-in. In these cases, Points will be redeemed from the Member’s account on or after the check-in date for that stay. All Reward Stay Redemptions require a minimum redemption of 250 Points. All Reward Stay Reservations must be guaranteed with a credit card. Some hotels may require a deposit in lieu of a credit card guarantee. Deposits cannot be waived for Reward Stay Reservations. If a Rewards Stay Reservation is not cancelled by the required hotel cancellation deadline and the guest is a “no show”, the Coast Rewards Member’s credit card on file will be charged the penalty for violation of the hotels cancellation policy. If a reservation is cancelled Points will be returned to the member’s Coast Rewards account. For Reward Stay Reservations, Points are to be redeemed at reservation time or upon check-in (“Real-Time Redemption”), are calculated to a dollar value that can be applied to the overall charges of the stay. Reward Stay Reservations are eligible for Points and nights accrual. Rewards Stay Reservations cannot be modified online. If adjustments need to be made the Rewards Stay Reservation must be cancelled and re-booked. Once a Reservation has been created, Points cannot be redeemed towards that stay online, and the member must wait until they arrive at the hotel to redeem Points towards their stay. Points redemptions made through the redemption catalogue are final. Points which have been redeemed from the Members account for a Reward will only be re-deposited into the Member’s account if the member cancels their stay.
One-Night Hotel Stay Vouchers or Upgrade Vouchers redeemed online prior to September 28th, 2021 may be gifted to a non-member with permission from the Member. Stay Vouchers and Upgrade vouchers are only valid for one year after redemption date and are expired and no longer useable past that date. Expiration dates cannot be extended. Once Issued, Rewards Vouchers cannot be reissued if lost, stolen or otherwise destroyed. Coast Hotels is not responsible for lost, stolen or destroyed Rewards Vouchers.
Coast Rewards Members can access an exclusive, preferred rate ("Member Rate") when they book rooms through a Coast Hotels reservation channel. The Coast Rewards Members Rate may be closed out to Pink Tier level Members, when hotel occupancy is high. For all other tiers the rate remains available until hotel occupancy reaches 100%. Member Rates are available at all Coast Hotels branded properties. The Member Rate offers a discount of at least 12 percent (12%). Member Rate is applied to the Coast Flex Rate. Member Rate must be booked by the Member using the appropriate Member Rate category.
Members must remain active in the Program to retain Points and nights accumulated. If a Member account is inactive for twenty-four consecutive months, that Member account will forfeit all accumulated Points. Members can remain active in the Program by performing an earning or redeeming action (“Member Activity”) at least once every twenty-four months. Once Points are forfeited, the Points cannot be reinstated. A Member can reactivate and begin earning new Points upon completion of their next eligible stay. Member Activity can be further defined as each time a Member earns Points on an eligible stay or redeems Points on property or through the Redemption Catalogue on coasthotels.com. Members are given notice prior to deactivation via email starting at twenty-one months of inactivity, again at twenty-two months of inactivity and a third notice is given at twenty-three months of inactivity. If no action is taken to complete Member Activity before the Member’s deactivation date, then the Member’s account will become inactive, and Points will be forfeited. Each Member is responsible for remaining knowledgeable as to the Program Terms and Conditions and as to the number of Points in their account. Coast Hotels may attempt to but is not required to send correspondence to active Members to advise them of matters of interest, including notification of Point forfeiture or Program changes. Each Member is responsible for advising Coast Hotels of any changes to their contact information. Coast Hotels will not be liable for any failure to do so and will not be responsible for incorrect or inaccurate transcription of Member contact information, for problems related to any of the equipment or programming associated with or utilized by the Member, for any human error, for any interruption, deletion, omission, defect, or line failure of any telephone network or electronic transmission, for problems relating to computer equipment, software, inability to access any website or on-line service, for any other technical or non-technical error or malfunction, for lost, late, stolen, illegible, incomplete, garbled, misdirected, mutilated or postage due mail or other mail or e-mail for whatever reason. Members may request to terminate their membership at any time.
A Member may cancel their membership in the Loyalty Program at any time by sending written notice of cancellation to Member Services. All unredeemed Points, Redemption Awards, and promotional Awards as well as achieved member status, including Elite Status and Lifetime Elite Status, will be forfeited immediately and may not be reinstated or transferred.