Coast Sundance Lodge
Amazing Customer Service
We arrived at this hotel, the day before Labour Day, after a seven hour journey only to find my wife had mislaid her rucksack during the day.
Neetha and Kelly, the receptionists, were brilliant. They immediately got us settled in our amazing room with wonderful vies of the mountains, got us a drink and started to search for contact numbers for every place we had visited on the way. After numerous phone calls, we finally located the bag, which someone agreed to courier to our next hotel (!) but when we checked out of the hotel the following day, much relieved, all call charges were waived as a gesture of goodwill.
They really cared about us as people and went out of their way to make our visit a truly memorable one – thank you.
Decent Maountainside Accomodation
This is a quality property for the mid-range price level. The rooms and hallways etc do show wear from people packing skis to and from the mountain, but overall it’s clean and at a central location. Notably, when I informed the front desk about the a mess due to the hot-tub being directly underneath several swallows nests (bird droppings – yikes!), the building maintenance staff were very prompt about addressing the matter. I would certainly stay here again, but If I were looking for a more luxurious vacation, would opt for the Sun Peaks Grand across the road.
Hotel is very well situated and everything you need is within a short walk. Corridors need a bit of attention but the room itself was clean, spacious and a comfortable bed so what more do you need! Friendly staff. When we stayed the hotel was very quiet.
- Catherine H
Good Choice when going to Sun Peaks
This is a good choice when going to Sun Peaks in the summer. The hotel is good value for the money and while it doesn’t have an outdoor pool, the local pool (which is very clean) is a few minutes walking distance away. The hotel is in good shape, the rooms have small fridges and the staff are extremely polite, friendly and helpful.
Great overall experience
My girlfriends and I stayed at the Sundance lodge for a girls summer weekend getaway and the hotel staff and room was great. The beds were especially comfortable! The outside hot tub was very large in size and a nice temperature. Would defiantly go back there. The location of the hotel is awesome too, right beside the lifts (for winter) and among all the little shops in the area.