* One star Jabbed by spring poking out of worn, king mattress. ***** Five star Clean room. Excellent mountain view from
Inspect your mattresses before you settle into your room. Ensure the bed springs (the spot where people sit to get into their bed) are not broken, worn springs. This is a nice decor, remodeled, clean, hotel with friendly staff.
We missed the opportunity to swim as the pool appeared closed. Even if appears it is closed, covered, we learnt upon check-out that it can be opened for you if you ask.
Rooms are clean but dated and need upgrading. I was there a number of years ago when the tower caught on fire. The staff then were professional and sensitive to everyones needs. The staff currently are much of the same, helpful and attentive.
We enjoyed a suite on the 4th floor. The bed was extremely comfortable and the pillows were very luxurious. The front desk staff and restaurant staff were very friendly and accommodating. The room was large and very clean. Starbucks coffee everywhere in this hotel. Yummy. Great location for accessing downtown and a small shopping mall in same complex. I recommend this hotel and will stay again.
Great Hotel and Staff
it was such a nice stay at the hotel, staff is helpful and pleasant. Hotel room was clean and very modern. Internet was working very well. Bedding and towels high quality. Highly recommending this hotel.
great night stay in Kelowna
I enjoyed my stay at this hotel. I found the location, hotel amenities and room very comfortable. the only item i would mention regarding the room is I found no accessible electrical outlets to plug my phone and computer into. I had to use the outlet for the coffee maker.