frequently asked questions

Welcome to our FAQ page! We're here to make your experience with us as seamless as possible. Whether you're planning your stay, looking for special amenities or need to resolve any queries, we've got you covered. Find answers to your questions about our hotel below and make the most of your visit.

The hotel is about a 20-minute drive from Kelowna International Airport (YLW) via HWY 97. Get directions from the airport to our hotel.

If you find a better rate online, Coast Hotels will not only match the price but will take an additional 10% off the room reservation backed by our Best Rate Promise. See full Terms & Conditions to submit a claim.

Take a dip in our seasonal heated outdoor pool, which is open in the spring through fall. Please contact our front desk at or visit our hotel's amenities page for more information. Unfortunately, the hotel does not have a hot tub.

There is plenty of secure, free parking around the hotel for cars, buses and there is also space for boat parking.

We recommend is to call our Central Reservations line at 800.716.6199 or email us at if you need to modify your hotel reservation. Please have the confirmation number ready which can be found on the reservation confirmation email.

Our Coast Rewards Member Rate is available to you when you join our Coast Rewards program. Savings start at a minimum of 15% off our lowest advertised price and are offered year-round. 

1171 Harvey Avenue,
Kelowna, BC
V1Y 6E8, Canada

Visit our contact page to get in touch with us.

Why leave your best friend behind? Bring your pet with you for an additional fee per day, for a max of two pets. Plus, our team can tell you all the best dog-parks around town.

We have a limited number of pet rooms it is important to give us a call at 250.860.6060 or email us if you are planning to travel with a pet. Visit our hotels, pet-friendly page to learn more.

We've got you covered with free wi-fi throughout the entire hotel!

Yes, our fitness centre includes a treadmill, a stationary bike, an elliptical trainer, free weights and more.

Vintner’s, the signature restaurant that showcases seasonal, local dining in a laid-back atmosphere. Join us for breakfast or for a relaxing lunch on our enclosed poolside patio, which features open-air access to our courtyard during the summer.

No time for a sit-down meal? Grab an early morning cup of gourmet coffee and a pastry from Coffeecopia Gourmet Coffee Bar on your way out. Coffeecopia also features a variety of ‘grab and go’ items, including salads, sandwiches and fruits for your way out to explore Kelowna.

Please stop by our front desk to ask about dry cleaning services.

We work hard to make you feel comfortable when you're in Kelowna, especially in our nice hotel rooms. After a busy day, you can relax and rest on comfy beds. You can choose a room with a private balcony or a family-friendly suite. Check out our accommodation options - view rooms.

If you are traveling with a baby or need an extra bed for an additional guest, our hotel has a limited number of cots and cribs to reserve and we recommend to please give us a call at 250.860.6060 or email us to see what is available before you arrive. There is an additional fee per day/room. Unfortunately, we do not have playpens.

Create the perfect setting for a successful meeting at our hotel, known for being the second-largest conference hotel in town, spanning an impressive 16,133 square feet in total. Conduct your business in style within our versatile event spaces, featuring a spacious ballroom and two executive boardrooms.

Picture your ideal wedding. Is it a grand celebration in a luxurious ballroom with all the extras? Or perhaps an intimate gathering with your closest friends and family, surrounded by picturesque views? Whatever your dream, we have a venue in the heart of Kelowna to turn it into a reality. Check out our meeting rooms, wedding venues or group block accommodations.

We accept the following cards MasterCard, Visa, American Express and Diner's Club. Cash and debit can be used as tender at the time of check-out. All guests must provide a valid credit card with matching photo identification issued by the government upon check-in.

Our flexible cancelation policy allows for reservations to be canceled up to 24 hours before your check-in time to avoid a penalty of one (1) night room plus tax at the confirmed rate. Some hotel promotions or discounted rates may have an alternative cancellation policy that is listed on the Offer Details or within the Terms & Conditions.

As a Coast Rewards Member, you can enjoy a host of fantastic perks! Save money with exclusive deals and rates designed just for our members. To make sure you're in the loop, opt-in to receive our Coast Rewards emails, so you'll be the first to know about our member-exclusive offers.

But that's not all – the benefits keep getting better as your membership level rises. At each level, you'll be entitled to additional guest privileges. We offer welcome amenities and various benefits for Silver, Gold, and Platinum Members. Discover the more amazing benefits available to you as a Coast Rewards Member.

Before you book a room with us, log into your Coast Rewards account and use your accumulated Coast Rewards Points to your reservation. If you'd rather chat with someone, call our friendly Member Services line at 800.549.9099, and they'll assist you in using your points for your booking.

And don't forget, you can also trade in your points for cool stuff from our redemption catalog. Just head to the Member Portal, check out the "Redeem Points" page, and start shopping.