Best place to stay
This place is the best place to stay! Customer service is amazing! The rooms are comfortable and clean! The Montana’s restaurant in the building has the best meals!! I definitely recommend that you stay!
If this were a campout, the fire was out, it was raining, and glad to get out and back to civilization. This survey is as bad as the hotel, why a minimum amount of letters , i have already answered many questions, how tedious!
I love this hotel, a very fun place to stay . Everyone is so friendly and caring, the kids love the pool and love to run around the garden like area and over the bridges. I would recommend this place to anyone who wants to go on a fun trip.
Horrible Covid-19 customer service for wedding bookings
My now wife and I’s wedding was supposed to be at coast nisku inn in April 2020. Then covid-19 came along. As new regulations started coming out it was growing clear that coast inn wouldn’t be able to host our wedding anymore.
Even though they weren’t able to host it they claim we “cancelled” it so that they can keep our deposit. We talked with our wedding coordinator and she informed us of the company policy of holding deposits towards future events.
We decided we didn’t want to postpone being married, and chose to elope instead. We have family and friends who all live very far away and it wouldn’t make sense to have them all travel to come to just a reception now which is what we told our wedding coordinator.
They still refused to return our deposit, even though they couldn’t host our event and it was canceled well in advance for them to avoid incurring any related expenses. The best they could do was to maybe let us have a credit at that hotel as a gift card, but only at that hotel and even that wasn’t a given it had to be confirmed with management.
Its now been 6 months since our wedding was supposed to happen. We haven’t heard a single peep from them. No follow up, no attempt to reschedule…Nada. they still have our money, we have nothing. No wedding, no food, no rooms. We just don’t understand how a large hotel chain can operate like this for personal events.
We understand this was and unprecedented event but our deposit means a whole lot more to us than to them. They put an expiry date on peoples deposits and are taking peoples money without providing any services.
I’ve waited 6 months to write this review. I waited for them to reach out and offer something. To reach out and say really anything at all. Nothing.
Really disappointing experience. I don’t reccomend them if you want good customer service.
Very enjoyable stay
Excellent and quiet location while doing some back to school shopping.
Rooms were maintained and an updated look to them.
Restaurant was enjoyed by whole family.
Pool area quite nice as well.