Good for the value
Location is great. Very close to Universal Studios and restaurants in the area. FREE PARKING..Room was clean, spacious. Looked like a motel room but the flooring etc had been upgraded. AC unit should be upgraded as well as either the room was too cold or too hot. Beds are not very comfortable but again for the value that you pay it is expected? Front desk staff were very friendly and nice!
A Warning - Book Elsewhere Just in Case!
A warning before you book this hotel – if you think your plans may change due to being ill or having events cancelled, do not book here! As cool as the place looks, the customer service is “that’s the rules” with no common sense or business acumen attached. I’m shocked by the level of management here.
I was due to go to a 3 day event 5 minutes away from this hotel, so this place seemed perfect. Then my event was cancelled a few days before it was meant to begin. Lots of people have been affected who were to have attended.
I booked the hotel through Expedia, and they tried to help me cancel, along with my calling myself. The manager we both spoke to kept telling me that because I booked with a third party, that was my mistake, and I should never do that (!). She said she can’t cancel my reservation because that’s the rules. I told her I’ve never experienced a hotel that will refuse a cancellation before, and she repeated that they have rules, and Expedia is bad, etc. She told me she lost money on a hotel on Vegas once and they didn’t give her a refund. Shame that experience didn’t help with her management skills! She said the same to Expedia. Talk about biting the hand that helps feed you!
So I’ll lose over $500 to this terrible hotel. If I was still going just to have time away, I’d not want to stay here anyhow. Not with such poor service.
I guess giving a non-chain hotel my business sadly backfired on me. I’ve learned my lesson to try and stick to the known hotels.
You’ve been warned. Please be careful before you book this place. If you have an unexpected change of plans out of your control, you’re screwed.
Just what we needed
We were looking for a place that was moderately-priced and had free shuttle service to Universal Studios. Safari Inn did not disappoint. The shuttle was always on time, and accommodated us when we wanted to return earlier. Friendly staff, nice shuttle driver Louis. Room/service were very good.
Don't Stay HERE!!!
Please do yourself a favor and don’t stay here. I stayed here and had to leave after 1 night. The sheets, pillows and towels were covered in someone else’s hair. The entrance door has a very large gap that anyone could see right in, as I was able to see right out. There was a very bad smell and come to find out, there was mold in the shower. All the shower fixtures were rusted, and the tile wall in the shower was cracked in multiple areas and seems to be a safety concern. After bringing everything to the managers attention, they said there is nothing they could/would do and that they were sorry. It was so disgusting that I had to find another hotel, I believe I should be given a refund, but they will not work with me. Poor customer service.
Home away from home
Fantastic, we have stayed here for about 5 years when visiting family in Burbank. We really like the new rooms, the beds and all. The staff were friendly without being overbearing. One thing we really like about this motel is its proximity to everything we need.