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safari inn

a coast hotel - burbank, california

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Traveler Rating

rating for this hotel's Cleanliness, 4.5/5 Cleanliness
rating for this hotel's Sleep Quality, 4.0/5 Sleep Quality
rating for this hotel's Value, 4.0/5 Value
rating for this hotel's Service, 4.5/5 Service
rating for this hotel's Location, 4.5/5 Location
rating for this hotel's Rooms, 4.0/5 Rooms
Excellent
 
523
Very Good
 
302
Average
 
99
Poor
 
40
Terrible
 
54

Most Recent Traveler Reviews

5.0/5

A throwback to the old days with comfort!

If you want to relax in a low keyed place, this is for you. It is located very close to the airport, transportation and the studio attractions. I’ll definitely be returning there! Don’t hesitate staying there. You will not regret it.

- sanfranjulian
1.0/5

Will dirty your room and cheat you out of money for it.

The Safari Inn people had me wait outside while they cleaned the room; this strange man came in and stayed there a while before I was allowed back in. When I got back, there was a small dirt smudge on the bedspread that wasn’t there before, but I didn’t think much of it as I was able to wipe it clean easily. A few minutes later, the front office called and insisted I would have to check out in the morning as my chihuahua had “damaged” the room. When I went to the office to talk to them, they insisted my dog had caused the stain on the bedspread; I didn’t think that seemed fair as my dog was sleeping on the other bed, and anyway I was able to blot the stain clean. They insisted that I check out in the morning, and rather than refund the rest of my stay, they kept the $300+ THE entire balance left as “payment” for the bedspread. I left that day to another hotel because I didn’t want to stay where I cannot trust the office staff.

- bdthedell
4.0/5

Good for the value

Location is great. Very close to Universal Studios and restaurants in the area. FREE PARKING..Room was clean, spacious. Looked like a motel room but the flooring etc had been upgraded. AC unit should be upgraded as well as either the room was too cold or too hot. Beds are not very comfortable but again for the value that you pay it is expected? Front desk staff were very friendly and nice!

- awarriach
1.0/5

A Warning - Book Elsewhere Just in Case!

A warning before you book this hotel – if you think your plans may change due to being ill or having events cancelled, do not book here! As cool as the place looks, the customer service is “that’s the rules” with no common sense or business acumen attached. I’m shocked by the level of management here.

I was due to go to a 3 day event 5 minutes away from this hotel, so this place seemed perfect. Then my event was cancelled a few days before it was meant to begin. Lots of people have been affected who were to have attended.

I booked the hotel through Expedia, and they tried to help me cancel, along with my calling myself. The manager we both spoke to kept telling me that because I booked with a third party, that was my mistake, and I should never do that (!). She said she can’t cancel my reservation because that’s the rules. I told her I’ve never experienced a hotel that will refuse a cancellation before, and she repeated that they have rules, and Expedia is bad, etc. She told me she lost money on a hotel on Vegas once and they didn’t give her a refund. Shame that experience didn’t help with her management skills! She said the same to Expedia. Talk about biting the hand that helps feed you!

So I’ll lose over $500 to this terrible hotel. If I was still going just to have time away, I’d not want to stay here anyhow. Not with such poor service.

I guess giving a non-chain hotel my business sadly backfired on me. I’ve learned my lesson to try and stick to the known hotels.

You’ve been warned. Please be careful before you book this place. If you have an unexpected change of plans out of your control, you’re screwed.

- orangeneko
5.0/5

Just what we needed

We were looking for a place that was moderately-priced and had free shuttle service to Universal Studios. Safari Inn did not disappoint. The shuttle was always on time, and accommodated us when we wanted to return earlier. Friendly staff, nice shuttle driver Louis. Room/service were very good.

- blizzards2018