I was told this hotel was closer to Universal Studios than it actually was. The shuttle only runs on the hour so impossible to use. The rooms were claustrophobic and the air conditioning did not work. Lastly, the room was dark and no where to plug in phones next to the bed.
Nice hotel for Universal Studios
I chose this hotel for the convenient complimentary shuttle service to/from the Burbank airport and Universal Studios. The room was large and comfortable. Robes were provided and the large walk-in shower had a massaging shower head. Pleasantly surprised by the luxury of the room.
Good Choice for a Night
We booked a night at Coast Anabelle through a Universal package. I read reviews of the available hotels, and Coast Anabelle did not disappoint. The parking was easy and felt secure. The hotel was very clean, from the lobby to the room. We ate an early breakfast at the restaurant, and they were very accommodating to get us in and out pretty quickly so we could catch an early shuttle to Universal. The room was appointed just fine and was quite comfortable. The reason I gave it a 4 instead of 5 is due to the front desk staff not being very friendly. The night we checked in, the young lady did her job and gave us a key and a nice quiet room, but I don’t think she cracked a smile during the entire interaction. The day before we checked in, I had called to see if they had any “extras” that could be purchased to set up the room for my daughter’s birthday. Something like a little cake or banner or stuffed animal, anything as a surprise when we entered the room. The woman who answered the phone seemed completely taken aback by the question. Since this hotel is a Universal Preferred Hotel, I thought others may have brought children here as part of a birthday celebration. I just don’t think this hotel provides the level of service of premium brands, but in the end, it was fine and worked well for what we needed.
Used to love it here.
I usually don’t leave reviews on anything, but after loving this place , and recommending it to my friends, on my 3rd visit I feel like I was treated unfair. In something that could have been very easily solved,or worked around.
Not too "shabby"
We had an amazing time. The room was neat and clean and looked great (like the pictures on their site). The only thing we wanted was a softer bed other than that we loved it. Thank you for having a clean hospitable space.