Double charged and underwhelmed
No AC for hot days. “Ocean View” is actually a view of ferry terminal. Shower wasn’t cleaned so clearly Covid protocols are not being followed. They double charged my credit card and refused to refund. Had to resolve through Mastercard. The only good thing I have to say about the experience was the complimentary breakfast, which was quite good. I will not be staying here again though.
Another great stay!
This hotel has everything one needs. Amazing staff, spotlessly clean rooms, beautiful views, delicious food. It is also very central to other amenities, such as parks, walking trails, craft stores, grocery stores etc. This has become our home away from home. Excellent!
Golfing in Campbell River
Fantastic weekend in Campbell River! The Coast Discovery was great. Very friendly staff. Excellent service. Room was clean and comfortable. Really enjoyed the breakfast included. Food and service was really good in the restaurant. I’ll definitely return.
No air conditioning equipped at the guest room
If you expect to enjoy the air-conditioning at your room during the summer vacation, you definitely NOT to choose this hotel. We have originally booked this hotel for 2 nights, and found it was no air-conditioning equipped at all the guest rooms. The staff told us there is no mention that the room come with the air conditioning. It is unbelievable that the modern hotel didn’t come with air conditioning in the hot summer time. We have no choice to cancel the second night and also cancelled the third night booked at the same hotel group. It also ruined our travel plan and waste our time to move to other hotel with air- conditioning at the same area. I definitely not to come back if no air-conditioning equipped.
Coast Clean not as advertised
There was a empty beer can in recycling bin left from the previous occupants, there where no packages of purel wipes in the room and no sanitizer outside or in the elevator. All these kind of shook our confidence in the Coast Clean procedures layed out in your web site. Also there where no single serve bathroom amenities but bulk body soap, shampoo and conditioner.