frequently asked questions

Welcome to our FAQ page! We're here to make your experience with us as seamless as possible. Whether you're planning your stay, looking for special amenities or need to resolve any queries, we've got you covered. Find answers to your questions about our hotel below and make the most of your visit.

Check-in: 3pm
Check-out: 11am

Please give us a call at 250.287.7155 or email us should you require to check in early or request to check out late. Additional fees may apply.

The hotel is about an hour and 45 minutes drive from Nanaimo Airport (YCD) via Trans-Canada Hwy/BC-1 N. Get directions from the airport to our hotel.

Harbour Air operates seasonal flights from a terminal situated at the Comox Valley Marina in Comox, BC.

If you find a better rate online, Coast Hotels will not only match the price but will take an additional 10% off the room reservation backed by our Best Rate Promise. See full Terms & Conditions to submit a claim.

Take it easy and relieve tired muscles with a soak in our hot tub. Unfortunately, we don't have a swimming pool. Visit our hotel services and amenities page for more information.

We provide free outdoor parking around the hotel.

We recommend to call our Central Reservations line at 800.716.6199 or email us at if you need to modify your hotel reservation. Please have the confirmation number ready which can be found on the reservation confirmation email.

Our Coast Rewards Member Rate is available to you when you join our Coast Rewards program. Savings start at a minimum of 15% off our lowest advertised price and are offered year-round. 

975 Shoppers Row,
Campbell River, BC
V9W 2C4, Canada.

Visit our contact page to get in touch with us.

Why leave your best friend behind? Coast Hotels has many pet-friendly hotels including Coast Discovery Inn. There is a pet fee per day/room and pets must always be kept on a leash or crated, in the public areas inside the hotel. Pets should never be left unattended in your room.

We have a limited number of pet rooms it is important to give us a call at 250.287.7155 or email us if you are planning to travel with a pet. Visit our hotels, pet-friendly page to learn more.

We've got you covered with free wi-fi throughout the entire hotel!

Our fitness centre features a bicycle, a treadmill, an elliptical and free weights, everything you need to get the best workout possible. Check our hotel's amenities page for the most up-to-date hours of operation.

Start your day with our free buffet breakfast. D.I. Restaurant and Lounge are open for fantastic happy hour and nightly dinner specials to curb your hunger. Additionally, during the summer, you can unwind on the outdoor patio!

A laundromat is conveniently located near the hotel. For additional details, please inquire at our front desk.

Unwind and relax in the well-appointed cozy accommodations in Campbell River. Whether you're here for business or leisure, our rooms provide all the essentials. Stretch out on our triple-sheeted beds and make the most of thoughtful amenities like free wi-fi, in-room Starbucks coffee and tea and all rooms include a mini-fridge. Elevate your stay with comfy terrycloth robes and additional bathroom amenities in our upgraded accommodations. Explore the range of room options available for your stay.

We are happy to provide you with connecting rooms. We suggest that you contact us directly at 250.287.7155 to speak with the front desk team to see how we can accommodate booking connecting rooms.

If you are traveling with a baby or need an extra bed for an additional guest, our hotel has a limited number of cots and cribs to reserve and we recommend to please give us a call at 250.287.7155 or email us at to see what is available before you arrive. There is an additional fee per day/room. Unfortunately, we do not have playpens.

Inspire productivity with a meeting or business event in Campbell River, BC. Our hotel has flexible meeting spaces and a convenient downtown location. For a romantic wedding, our hotel creates the perfect setting for your special day. Celebrate in our spacious Quadra/Cortes Room, which can also be split into two venues for smaller events. Let's make your gatherings memorable! Learn more about our meeting rooms, wedding spaces, and group block accommodations.

We accept the following cards: Mastercard, Visa, American Express and Diner's Club. Cash and debit can be used as tender at the time of check-out. All guests must provide a valid credit card with matching photo identification issued by the government upon check-in.

Our flexible cancelation policy allows for reservations to be canceled up to 24 hours before your check-in time to avoid a penalty of one (1) night room plus tax at the confirmed rate. Some hotel promotions or discounted rates may have an alternative cancelation policy that is listed on the Offer Details or within the Terms & Conditions.

As a Coast Rewards Member, you can enjoy a host of fantastic perks! Save money with exclusive deals and rates designed just for our members. To make sure you're in the loop, opt-in to receive our Coast Rewards emails, so you'll be the first to know about our member-exclusive offers.

But that's not all – the benefits keep getting better as your membership level rises. At each level, you'll be entitled to additional guest privileges. We offer welcome amenities and various benefits for Silver, Gold, and Platinum Members. Discover the more amazing benefits available to you as a Coast Rewards Member.

Before you book a room with us, log into your Coast Rewards account and use your accumulated Coast Rewards Points to your reservation. If you'd rather chat with someone, call our friendly Member Services line at 800.549.9099, and they'll assist you in using your points for your booking.

And don't forget, you can also trade in your points for cool stuff from our redemption catalog. Just head to the Member Portal, check out the "Redeem Points" page, and start shopping.