Red sofa chairs in the lobby Coast Hilltop Inn

frequently asked questions

Welcome to our FAQ page! We're here to make your experience with us as seamless as possible. Whether you're planning your stay, looking for special amenities or need to resolve any queries, we've got you covered. Find answers to your questions about our hotel below and make the most of your visit.

The hotel is about a 12-minute drive from Pullman-Moscow Regional Airport (PUW). Get directions from the airport to our hotel. We are happy to provide free airport shuttle service if needed; please contact us at 509.332.0928 at least 24 hours in advance.

If you find a better rate online, Coast Hotels will not only match the price but will take an additional 10% off the room reservation backed by our Best Rate Promise. See full Terms & Conditions to submit a claim.

Make a splash in the heated indoor swimming pool! We also have changing rooms in the pool area. Visit our hotel’s service and amenities page for more information.

We provide free parking in the front of the hotel.

We recommend to call our Central Reservations line at 800.716.6199 or email us at if you need to modify your hotel reservation. Please have the confirmation number ready which can be found on the reservation confirmation email.

Our Coast Rewards Member Rate is available to you when you join our Coast Rewards program. Savings start at a minimum of 15% off our lowest advertised price and are offered year-round. 

928 Northwest Olsen Street, Pullman, WA 99163, United States.

Visit our contact page to get in touch with us.

Coast Hotels has many pet-friendly hotels including Coast Hilltop Inn. There is a pet fee per day/room and pets must always be kept on a leash or crated, in the public areas inside the hotel as well as around the exterior of our property. Pets should never be left unattended in your room.

We have a limited number of pet rooms so it is important to give us a call at 509.332.0928 or email us at if you are planning to travel with a pet. Visit our hotels, pet-friendly page to learn more.

We've got you covered with free wi-fi throughout the entire hotel!

Take advantage of free access to Anytime Fitness, a gym just a couple of miles down the road. See our services and amenities page for more details.

Enjoy handcrafted cocktails, regional beers and wines at The Hilltop Lounge, offering breathtaking panoramic views of Pullman, WSU and the Palouse region.

Our on-site coin-operated laundry facilities are available 24 hours a day for your convenience.

Enjoy room amenities like free wi-fi and plush, triple-sheeted beds. Microwaves and mini-fridges are available in every room, allowing you to prepare a snack whenever hunger strikes. Some accommodations also offer great views of the city. Check out our accommodation options - view rooms.

We are happy to provide you with connecting rooms, subject to availability. We suggest that you contact us directly at 509.332.0928 to speak with the front desk team to see how we can accommodate booking connecting rooms.

If you are traveling with a baby, our hotel has a limited supply of portable cribs and we recommend to please give us a call at 509.332.0928 or email us at to see what is available before you arrive. Unfortunately, we do not have playpens.

With 1,400 square feet of versatile venue space and an easily accessible location near Washington State University, Coast Hilltop Inn sets the tone for a successful gathering. Our Legends meeting rooms offer warm, natural light and can also be divided into two separate spaces for more intimate meetings or breakout sessions. Accentuate your event with modern audiovisual facilities – as well as delicious catering available. Check out our meeting rooms and group room block rates.

We accept the following cards: Mastercard, Visa, American Express and Diner's Club. Debit can be used as tender at the time of check-out. All guests must provide a valid credit card with matching photo identification issued by the government upon check-in.

Our flexible cancelation policy allows for reservations to be canceled up to 24 hours before your check-in time to avoid a penalty of one (1) night room plus tax at the confirmed rate. Some hotel promotions or discounted rates may have an alternative cancelation policy that is listed on the Offer Details or within the Terms & Conditions.

As a Coast Rewards Member, you can enjoy a host of fantastic perks! Save money with exclusive deals and rates designed just for our members. To make sure you're in the loop, opt-in to receive our Coast Rewards emails, so you'll be the first to know about our member-exclusive offers.

But that's not all – the benefits keep getting better as your membership level rises. At each level, you'll be entitled to additional guest privileges. We offer welcome amenities and various benefits for Silver, Gold, and Platinum Members. Discover the more amazing benefits available to you as a Coast Rewards Member.

Before you book a room with us, log into your Coast Rewards account and use your accumulated Coast Rewards Points to your reservation. If you'd rather chat with someone, call our friendly Member Services line at 800.549.9099, and they'll assist you in using your points for your booking.

And don't forget, you can also trade in your points for cool stuff from our redemption catalog. Just head to the Member Portal, check out the "Redeem Points" page, and start shopping.