lounge area and stairs in hotel lobby

frequently asked questions

Welcome to our FAQ page! We're here to make your experience with us as seamless as possible. Whether you're planning your stay, looking for special amenities or need to resolve any queries, we've got you covered. Find answers to your questions about our hotel below and make the most of your visit.

Check-in: 3pm
Check-out: 12pm

Please give us a call at 250.753.6601 or email us cbifrontdesk@coasthotels.com should you require to check in early or request to check out late. Additional fees may apply.

The hotel is about a 15-minute drive from Nanaimo Airport (YCD) via Trans-Canada Hwy/BC-1 N. Get directions from the airport to our hotel.

Harbour Air operates a terminal at Pioneer Waterfront Plaza, situated in the heart of Nanaimo Harbour. The waterfront terminal is conveniently located just across from the hotel, offering a quick and brief 3-minute walk from door to door.

If you find a better rate online, Coast Hotels will not only match the price but will take an additional 10% off the room reservation backed by our Best Rate Promise. See full Terms & Conditions to submit a claim.

Unfortunately, our hotel does not have a swimming pool or hot tub. Visit our hotel's service and amenities page for more information on what we offer.

We have a connected parkade that is accessible through the hotel parking elevator, complete with electric vehicle charging stations. All guests are required to check in at the hotel before parking their vehicles, allowing us to provide you with the parking elevator key. For detailed pricing information, please refer to our service and amenities section.

We recommend to call our Central Reservations line at 800.716.6199 or email us at info@coasthotels.com if you need to modify your hotel reservation. Please have the confirmation number ready which can be found on the reservation confirmation email.

Our Coast Rewards Member Rate is available to you when you join our Coast Rewards program. Savings start at a minimum of 15% off our lowest advertised price and are offered year-round. 

11 Bastion Street,
Nanaimo, BC,
V9R 6E4, Canada

Visit our contact page to get in touch with us.

Coast Hotels has many pet-friendly hotels including Coast Bastion Hotel. There is a pet fee per day/room and pets must always be kept on a leash or crated, in the public areas inside the hotel as well as around the exterior of our property. Pets should never be left unattended in your room. Visit our hotels, pet-friendly page to learn more.

We've got you covered with free wi-fi throughout the entire hotel!

Get active! Our fitness center is open daily and boasts a Peloton™ Bike, two treadmills, an elliptical trainer, free weights, aerobic steps/mats, exercise balls and a TV. Explore more details on our hotel services and amenities page.

Minnoz Restaurant + Lounge is the perfect destination for a meal. Our restaurant is known for its elegant, sophisticated atmosphere, exceptional service, and delectable cuisine, our restaurant caters to all your dining needs with a comprehensive menu featuring breakfast, lunch, and dinner options.

Need laundry assistance? Just pop by the front desk, and we can help organize it for you through our external laundry services.

Step into a thoughtfully designed room or suite in the heart of downtown Nanaimo. Enjoy the charm of a Juliet balcony with either partial or full ocean views, along with free wi-fi, and a 47-inch flat-screen TV. Check out our accommodation options - view rooms.

We are happy to provide you with connecting rooms. We suggest that you contact us directly at 250.753.6601 to speak with the front desk team to see how we can accommodate booking connecting rooms.

If you are traveling with a baby or need an extra bed for an additional guest, our hotel has a limited number of cots and cribs to reserve and we recommend to please give us a call at 250.753.6601 or email us cbifrontdesk@coasthotels.com to see what is available before you arrive. There is an additional fee per day/room. Unfortunately, we do not have playpens.

Who says meetings have to be bland? We firmly believe that the best events are ones that spark inspiration – and with over 9,400 square feet of sophisticated venue space and an unbeatable Nanaimo location, we offer inspiration in spades. Host a seminar or board meeting in smaller venues including our Colvile and Quadra Rooms, or larger events in our expansive Ballroom, the largest hotel ballroom in the city. Learn more about our meeting spaces, wedding rooms and our group block accommodations.

We accept the following cards: Mastercard, Visa, American Express and Diner's Club. Cash and debit can be used as tender at the time of check-out. All guests must provide a valid credit card with matching photo identification issued by the government upon check-in.

Our flexible cancelation policy allows for reservations to be canceled up to 24 hours before your check-in time to avoid a penalty of one (1) night room plus tax at the confirmed rate. Some hotel promotions or discounted rates may have an alternative cancelation policy that is listed on the Offer Details or within the Terms & Conditions.

As a Coast Rewards Member, you can enjoy a host of fantastic perks! Save money with exclusive deals and rates designed just for our members. To make sure you're in the loop, opt-in to receive our Coast Rewards emails, so you'll be the first to know about our member-exclusive offers.

But that's not all – the benefits keep getting better as your membership level rises. At each level, you'll be entitled to additional guest privileges. We offer welcome amenities and various benefits for Silver, Gold, and Platinum Members. Discover the more amazing benefits available to you as a Coast Rewards Member.

Before you book a room with us, log into your Coast Rewards account and use your accumulated Coast Rewards Points to your reservation. If you'd rather chat with someone, call our friendly Member Services line at 800.549.9099, and they'll assist you in using your points for your booking.

And don't forget, you can also trade in your points for cool stuff from our redemption catalog. Just head to the Member Portal, check out the "Redeem Points" page, and start shopping.