Exterior view of Coast Hotels Downtown

frequently asked questions

Welcome to our FAQ page! We're here to make your experience with us as seamless as possible. Whether you're planning your stay, looking for special amenities or need to resolve any queries, we've got you covered. Find answers to your questions about our hotel below and make the most of your visit.

Check-in: 3pm
Check-out: 11am

Please give us a call at 867.993.5346 or email us at downtown@yukonhotels.com should you require to check in early or request to check out late. Additional fees may apply.

The hotel is about a 15-minute drive from Dawson City Airport via Klondike Hwy/YT-2 N. Get directions from the airport to our hotel. If you're flying, and don't have a car, we offer a free shuttle to and from Dawson City Airport. We recommend making bookings for airport pick-ups by contacting the hotel at 867.993.5346 or email us at downtown@yukonhotels.com.

If you find a better rate online, Coast Hotels will not only match the price but will take an additional 10% off the room reservation backed by our Best Rate Promise. See full Terms & Conditions to submit a claim.

Unfortunately, we do not have a swimming pool or hot tub. Visit our hotel's service & amenities page for more information.

Enjoy free street parking throughout your stay. Additionally, our hotel offers a small parking lot on the side, complete with accessible stalls.

We recommend to call our Central Reservations line at 800.716.6199 or email us at info@coasthotels.com if you need to modify your hotel reservation. Please have the confirmation number ready which can be found on the reservation confirmation email.

Our Coast Rewards Member Rate is available to you when you join our Coast Rewards program. Savings start at a minimum of 15% off our lowest advertised price and are offered year-round. 

1026 Second Avenue,
Dawson City, YT
Y0B 1G0, Canada

Visit our contact page to get in touch with us.

Coast Hotels has many pet-friendly hotels including The Downtown, a Coast Hotel. There is a pet fee per day/room and pets must always be kept on a leash or crated, in the public areas inside the hotel as well as around the exterior of our property. Pets should never be left unattended in your room.

We have a limited number of pet rooms so it is important to give us a call at 867.993.5346 or email us at downtown@yukonhotels.com if you are planning to travel with a pet. Visit our hotels, pet-friendly page to learn more.

We've got you covered with free wi-fi throughout the entire hotel!

Unfortunately, we do not have a fitness centre. Visit our hotel's service & amenities page for more information.

Good food, great drinks and captivating stories all year round at The Sourdough Saloon. Renowned for its iconic swinging doors and historic decor, the saloon is the perfect starting point for your Yukon adventure. Drop in for breakfast to fuel up, or swing by for a satisfying lunch or a quick bite with a cold beer during the day. However, the true highlight is the world-famous Sourtoe Cocktail, making your visit to the saloon truly unforgettable.

Our on-site laundry facilities are open daily. Detergent and fabric softener are available for purchase at the front desk.

Make yourself comfortable in our rooms, where you get free wi-fi, a mini fridge, coffee maker, TV and cozy beds for a good night's sleep after a busy day. We're pet-friendly in certain rooms, just pay a small fee per night. Keep in mind, we don't have an elevator, and rooms on the upper floor are only reachable by stairs. Take a look at our room options.

We are happy to provide you with connecting rooms. We suggest that you contact us directly at 867.993.5346 to speak with the front desk team to see how we can accommodate booking connecting rooms.

If you are traveling with a baby or need an extra bed for an additional guest, our hotel has a limited number of cur hotel offers a limited supply of pack'n'plays, a versatile combination of a crib and a playpen, available for reservation. We recommend to please give us a call at 867.993.5346 or email us at downtown@yukonhotels.com to see what is available before you arrive. There is an additional fee per day/room. Unfortunately, we do not have cots.

Thinking of hosting an event in Dawson City? Our hotel is the perfect choice, offering a versatile on-site venue and a free airport shuttle for convenient fly-in and fly-out meetings. The functional space can comfortably accommodate up to 55 guests, making it an ideal setting for board meetings, seminars and training groups. Learn more about our meeting rooms and group block accommodations.

We accept the following cards: Mastercard, Visa, and American Express. Cash and debit can be used as tender at the time of check-out. All guests must provide a valid credit card with matching photo identification issued by the government upon check-in.

Our flexible cancellation policy allows for reservations to be cancelled up to 24 hours before your check-in time to avoid a penalty of one (1) night room plus tax at the confirmed rate. Some hotel promotions or discounted rates may have an alternative cancellation policy that is listed on the Offer Details or within the Terms & Conditions.

As a Coast Rewards Member, you can enjoy a host of fantastic perks! Save money with exclusive deals and rates designed just for our members. To make sure you're in the loop, opt-in to receive our Coast Rewards emails, so you'll be the first to know about our member-exclusive offers.

But that's not all – the benefits keep getting better as your membership level rises. At each level, you'll be entitled to additional guest privileges. We offer welcome amenities and various benefits for Silver, Gold, and Platinum Members. Discover the more amazing benefits available to you as a Coast Rewards Member.

Before you book a room with us, log into your Coast Rewards account and use your accumulated Coast Rewards Points to your reservation. If you'd rather chat with someone, call our friendly Member Services line at 800.549.9099, and they'll assist you in using your points for your booking.

And don't forget, you can also trade in your points for cool stuff from our redemption catalog. Just head to the Member Portal, check out the "Redeem Points" page, and start shopping.