Coast hotel Osoyos BC. Canada
Shower spout is not effective. Require a shower that dispense decent water with good pressure.
Breakfast was lowest simple.
Customer/Guest service was excellent.
Awesome location and well maintained property.
Require some TLC here and there.
coast hotels are known for excellent services and hospitality, coast osoyoos provided both. Front reception service and house keeping staff were excellent . Pool and hot tub areas were readily accessible and clean
Family beach escape
The staff were super accomodating, the hotel was clean and fresh, and the beach at the back of the hotel was very inviting. The pool was clean and the family enjoyed it very much. There were muffins available at the desk for breakfast. Beautiful and wonderful! Pleasantly surprised!
- Sorina B
Great value & staff. water slide & hot tub were a lot of fun.
Lobby smells like bleach and carpets are freshly washed between guests. Very clean during covid. Had a alcohol swab for the remote. Nice touch.
Worst hotel experience ever!
The hotel called me at 11:00 am on the day of check-in to ask if I was bringing a pet. I said no. They then asked if I would like to pay an extra $50 for 2 twin beds when I originally booked a king bed. This seemed like an odd request.
As out-of-town guests, we arrived early but thought we would inquire if a room was ready. We walked into the lobby (which looked like a cheap motel) and the receptionist did not greet us but instead rudely said (check-in is at 4 pm). I asked if she could check if there was something available and she said “no.” I then asked if there was a secure room where we could leave our luggage. She said “no.” I said “really?” and she said, “well you can leave it over there” and pointed to the breakfast room. I said, “how is that secure?” and she shrugged.
At this point, a man walked out from the back (I assume he was the manager) as I said, “well this has been great customer service” and my husband and I hauled our suitcases back to our car (note: the lobby doors are not automatic so have fun holding the door open while dragging your bags). The man came chasing after us and rudely said “what are you complaining about customer service for?” We told him the receptionist was unnecessarily rude to us. His response was “It is due to COVID rules.” I told him COVID is not an excuse for rudeness.
We killed some time at the beach where there was no social distancing. In fact, that very man that chased after in the parking lot was fraternizing with people and shaking hands. So much for “COVID rules.”
Finally, we were able to check-in, but we had to drag our luggage into the room ourselves; there was no luggage cart. The entrance to our room was a major hazard. I tripped on the ledge several times nearly spraining my ankle.
The room was disappointing – the bed was twin-size (probably why they called me earlier to pay extra money) so I had to sleep on the hide-away. Both beds were incredibly uncomfortable. The hideaway bed completely blocked the entrance to the bathroom, so my husband had to climb over me during the night to get to it.
I also noticed the couch had a tear in it.
The TV did not work so my husband tried to call the lobby, but the phone kept ringing; he walked over to the lobby where he found two employees sitting around doing nothing. He asked about the TV and they said “oh yeah, there is a trick to make it work” – it would have been nice to know that when we checked in.
The temperature control in the room did not work; it was either extremely frigid or extremely hot. There was no ironing board or extra blankets in the room, so my husband had to, again, go to the lobby to get one because they were still not answering the phone.
We spoke to other guests staying at the hotel and they had the exact same experience with the receptionist and shared the same overall impression of the hotel and was NOT worth the price being asked. We understand it was high season, but we could’ve just as well stayed at the Holiday Inn, paid much less and probably have had a better experience overall.
In closing, we were very disappointed and will never stay at this hotel again.