The ants go marching 2 by 2!
Arrived late due to fire rerouting so did not utilize the pool or lake. Room was not ready, former office overlooking the pool diving board. No elevator available, located on the second floor. Short towels, TV did not work. The next morning we work up to hundreds of ants on the kitchen counter. As the Coast is a major hotel chain, stayed here before and loved it. So we disappointed and used to a much better welcome. The room was not ready for us.
- Sharon P
Hotel has new owners who do not have experience in running a hotel. Many of staff were inexperienced and provided below average service. Arrived after 4:00 p.m. and were still told our room wasn’t ready. It actually was but not good communication between front desk and cleaning staff. Breakfast was dissappointing with coffee not being replenished in a timely manner, many food items either not available or staff unable to work items due to inexperience.
Book somewhere else. This hotel takes bookings when there is no available rooms, leaving you high and dry on arrival. Even booking through booking dot com and having a confirmation didn’t allow us to secure a room.
They do not have a business continuity plan, it would seem
This “hotel” (and i use the term loosely) has not heard of a business continuity plan (AKA disaster recovery plan).
My friend and I booked rooms there for a visit late May 2018. We were running a half marathon in Osoyoos that weekend and there was no flexibility in the timing so therefore we had booked about 2 months in advance.
We knew from the news there had been flooding in the area and that some businesses had been affected. But we had not been notified by the hotel that they had an issue so we assumed everything was ok. Wrong.
We arrived there mid-day on the day before our race to find the place shuttered with a sign saying they were not operational due to the flooding. We were stunned. Why hadn’t they notified customers who were booked?
Finally a woman emerged from the hotel, possibly a caretaker, who told us she knew nothing about why we hadn’t been contacted but that all the computers had been destroyed. As if that was a reason for not contacting guests that there was no longer a room for them!!?? We had booked directly with the hotel, not a third party, so there is absolutely no excuse except for extreme incompetence.
Have they not heard of disaster recovery planning? This is unbelievable. A simple system backup (which all reputable companies do) would have enabled them to contact the guests and help them find alternative accommodation.
Who would ever go back to a hotel after this???
If you want to lose customers, I cannot think of a better way. I would not go back to this hotel EVER nor any other Coast hotel. They have tainted the whole chain.
By the way, other hotels next door and down the street were operational, so you have to wonder.
Hotel was nice but average. Our room was compact and simple but had a great lake vieuw. Staff was really helpful and friendly. Free breakfast and parking. There was a pool which looked a little bit outdated. Fine place for a couple of nights.