Great place for a Conference
The Coast Hotel in Canmore has been the host of our conference for 5 years. Our conference has been a big success because of the Hotel and it’s great staff. I am already looking forward to next years event.
- Brad E
Great getaway stay in Canmore
The front desk staff was kind and helpful when we arrived. Our one night stay was short, however, the hotel was very clean and we had no complaints at all. Our Christmas Party dinner was amazing! I would love to have had that for my own Christmas meal! Upon leaving we simply dropped our key in the basket and done!
Everything was easy
Very easy to reserve, easy to find, easy to check in and out. My stay was wonderful and the mountain views were fantastic. There was time for some great walks around the area, easy access to downtown. The beds were very nice with comfortable and warm duvets and pillows. TV’s were modern and easy to use. Showers were great with massaging heads and plenty of warm water.
- Monica H
GREAT customer service, the rest was to be desired
Booking and Check- in was great. We were so surprised by the welcome package for the kids! It was awesome, and added a whole new element to our quick weekend away. My spouse came for a conference at the hotel, and the kids and I spent the weekend exploring.
The room – While the room itself upon first arrival just seemed like an ‘average’ room (it was, after all, a ‘standard’ room), we realized quickly that the beds did not live up to expectations. We have stayed at other Coasts – other hotels for that matter – and have never slept on worse beds. They were horrendous. Hard as rocks, that even the kids woke up with sore backs from sleeping in them. The bathroom, and several areas of the room needed deep cleaning. We found an item under the bed, the bedskirt had a white ‘splash’ on it, the bathroom had hair on the floor, as well as built up dirt in the corners. We left quickly for dinner and came back with some lysol wipes to do some quick cleaning before bed. The night was horrible… and woke up to -18 in Canmore, and no working heater in the room. But again, great customer service, within 5 minutes, a maintenance man was there to fix it. He did get it running and then we left for the day. Coming back after supper, the room was warm, and we settled into the horrible beds for another night. Again, woke up to a FREEZING room because the heater didn’t work. A quick call to the desk had us packing up for a new ‘upgraded’ room for our third and final night. ALAS! Better beds! It’s too bad the good beds aren’t just standard in a hotel… you know, a place the sells sleep. Unfortunately, a call from the desk asking if we were sure the heater wasn’t working, because the maintenance couldn’t find the problem (different guy this time) – We told them indeed it wasn’t, and all the things we tried. We had a much better sleep that night before our long trip home.
Be aware of a few things — I’m assuming by now they have the elevator working, but it would be good to ask if you require that for sure. It wasn’t working the whole time we were there (thankfully we were on the first floor). ALSO, the pool is connected to the hotel, but not by a door. You actually have to walk through the lobby and outside for a bit… AROUND the restaurant, to get to the pool. NOT fun in the cold… and not ideal when diners are out enjoying the patio and you are walking by in your swim gear.
ALSO, the pool needed a good scrubbing, it was grungy in there and there were very obviously spots that hadn’t been cleaned in a while.
Overall, in the competitive market of Canmore, we likely wouldn’t stay again, unless I was sure things were cleaned up and had nice beds.
Room not private
Do not accept and adjoining room unless you know your neighbours. I was subjected to the sounds of my neighbours making drunken ‘love’ for two hours..begining at 2 AM. This was not just sounds from a distance, but absolute clear sound…also could hear clearly them talking and using their washroom. Very uncomfortable.