One Problem After Another!
When we arrived, it seemed as all would be well. We were welcomed, the dog was given a treat and we went off to our room. The lobby and other common areas are nicely decorated – then we opened our room door. The bathroom fan was on, the towels were misplaced and a really strong odor of someone using the toilet was in full effect. Someone had obviously used the room to relieve themselves right before we arrived! Gross! It was late and when we reported this, they had trouble finding a room but then after a few minutes did. The gentleman at the front desk said he could give us this other room, but that it needed a towel. He was in the room for a few minutes and to this day, I’m not sure what was going on. This second room was dirty however as there was something on the beds as if a dog had had dirty paws and left some of whatever he had picked up on the bed spread.
As it was now approaching midnight we discovered that they had no hot water! After a day of driving I just wanted a hot shower! They said they were working on it, and it would be several hours before we would have hot water.
As kind of a side note, the way they make the beds drives me crazy. Instead of a fitted sheet, they use flat sheets to cover the mattress. So by the morning, they come undone and you are sleeping on a big mess of sheets and a mattress. Another hotel in the U.S. that I know of makes beds this way — that I USED to stay at. It makes for an easy quick way to make a bed, but it doesn’t put the customer first!
When I walked down the hallway in the morning, I smelled the odor of natural gas. They got a maintenance worker to sniff, but they all couldn’t smell it. I did. This room also had a leaky toilet that would leak water and travel across the floor and then you had the pleasure of stepping in it. Again, gross!
Other things I noticed, we the plugs to plug in your electronics were old, loose and well used, and in need of replacement. There was also no screen door on our slider door. Others had screens, but such as our luck no screen on the door.
Then, for the second night there, we asked for another room and the drain was slow in the shower. There’s nothing better than taking a shower in a hotel room and have dirty water come up to your ankles! Again, gross! The bathroom floor was also slippery.
I would much rather give a hotel a great rating than having to report all this! But, this was just one thing after another! Coast is a small chain, and trust me, I will never, never stay at another Coast Hotel ever! I’d rather sleep in my car!
To be fair, the hotel did comp us for one night. But, more important than money, especially when traveling hundreds of miles from home, is just to have a clean comfortable room with a hotel of staff you can trust and not wonder what there up to.. Coast Canmore failed me and my family.
- Robert T
We arrived later than planned and found most hotels full or very expensive for one nights accommodation. The woman at the front desk was very friendly and reduced the rate for us for the night. When we arrived at our room the door was open. We were in a king room. We realized upon leaving for dinner that the door had to be pulled tight in order to lock. There is a restaurant in the hotel but it is very expensive and there are a lot of other restaurants nearby to choose from. The bed was very comfortable and the room itself was quite spacious. The elevator in the hotel is a little scary, made a lot of funny sounds on our way up to our floor. The room also had a very large television.
Clean and friendly
We stayed here for 3 nights while travelling Banff national park, great location and really friendly/ helpful staff.
Hotel was really clean and rooms light and airy with plenty of space. Great to have toiletries available in abundance really helps when on a long touring trip.
Rooms freshly cleaned and extra towels given on request.
Pool is okay but a bit small and over run by loud inconsiderate teenagers throwing beach balls and taking up the whole pool not allowing anyone else to swim.
More alarmingly there is a broken window/ glass in the pool area that is covered by a towel rack which is obviously waiting for a health and safety disaster.
Didn’t have breakfast but made use of the restaurant on Tuesday evening the charcuterie board with home made pickled vegetables and chutneys is great, the the special half a roast chicken was succulent and tasty.
There is a happy hour from 5-6 but will allow you to order multiple at 5:50!
Not only were we disappointed by the noise of the “quiet” suite we paid extra for (couldn’t open our window due to the incessant truck noise from the adjacent highway & the a/c’s loud rattling was worse) but the pull-out beds sheets were stained! Obviously the previous guests had some kind of accident, and housekeeping had not changed them. Gross!
Management was quick to respond but this level of hygiene is unacceptable. There are dozens of hotels in Canmore. Stay somewhere else.
Poor start but fixed in end!
This hotel is well situated to explore the Banff National Park and this is what we were using it as a base for.
Unfortunately the first room we were allocated had obviously had a heavy smoker in the room previously and the room was smelling extremely heavily of dirty smoke. After returning to reception they quickly rectified the situation and gave us another room for our 3 nights, without any arguments.
New room was much better and had better outlook onto mountains so all worked out well! However, despite being stated on website when booking, rooms do not have safe, microwave or fridge.
Hotel was very quiet and facilities were good. Never had breakfast or dinner at hotel as prices quite high and plenty of other options in the town.