We went for a weekend couples getaway to Canmore. The checkin was OK. Nothing special there. The hotel looks nice. The room smelled very “clean” (I’ll come to quote after). We had a corner room with 2 windows witch was a first. After some exploring we noted the following:
Stray pube in bathtub
Yellow (unclean) shower curtain
Grease spots on curtains
1 plastic coffee cup (not 2)
Everything else seemed OK.
Another thing that’s weird is the location oft he hot tub and pool. you have to go OUTSIDE to get to the swimming areas. And you walk right by the restaurant. We didn’t use it, but we did get complimentary tickets to Elevation Place. (community pool)
Overall an OK room. Could have been cleaner
Stayed in the Jacuzzi suites.. fire place and great view. Nice mountains and close to attractions would gladly come back again! Hotels been recently renovated And very comfortable! Great staff and management !
- Stacey W
mediocre at best.
The refillable shampoo, conditioner, and soap dispensers (although a good environmentally friendly idea) were disgusting from the previous guests. Didn’t inspire confidence for the rest of the room. BUT the sheets were definitely clean and the bed was comfortable. Most of the staff was friendly, but a few obviously did not like their job. It would have been nice when I booked the room if they would have told me the pool was closed (that pool was the specific reason I picked this hotel)). I didn’t know until I got there. The alternative they offered down the road was closed when I needed it, and was just inconvenient.
Thanksgiving in Canmore
Nice hotel and only a short walk to downtown, friendly and helpful staff – seemed like housekeeping was having a little trouble keeping up that weekend but overall the room and facilities were clean. Probably would be a great view of the mountains from the hotel if it hadn’t been snowing most of the weekend. The pool and hot tub were great.
Staff and the trout meal
The room was so-so. I know that they are part of the “Eco” movement, but housekeeping was poor (compared to last year). The attentiveness of staff (…especially “Kayla” and “Nikhli”) was exceptional. The other highlight was the trout and the organic greens salad on Friday evening…simply scrumptious! The check-in and checkout was seamless…better than last year.