Warm and Friendly Staff, Spiffy Rooms, Pleasant Dining in the Mountains
First time for me that the front desk called up to my room within fifteen minutes of my arrival; they wanted to know how everything was.
Very friendly staff! Another person I was travelling with had some difficulties upon check-in and they were very kind and accommodating in helping him resolve his issue.
Rooms are very clean, views are AMAZING!
You will have to get used to the train that passes close buy but the front desk informed me that they are no longer allowed to blow their whistles at a certain time of the evening as there are a TON of hotels along this stretch of road.
Overall an amazing stay!
- Eric N
Warm welcome after eTA debacle
Not knowing if we’d make it to Canada until 12 hours before flight from Brisbane Australia, we received a wonderfully warm welcome from Melissa. She even offered to drive accross town to return lost luggage. Thank you.
- Paul C
After spending years in the hospitality industry, I found the service and value below expectations, especially being in a tourist driven environment. Communication breakdown between reservation line and my arrival at the hotel, requested a king bed and was told I was wrong, forced to take 2 queens. I could go on and on, point is, won’t return to this hotel.
We were there due to a hockey tournament in Canmore for my 9-year-old grandson. Even my grandson was impressed with the appearance of the room. He and the other boys really enjoyed the pool. My only real concern was that since the restaurant opened at 7 am, we had to find alternative breakfast arrangements due to early games.
First time here, it was a company conference for 3 days. Great location for walking to everything we needed with regards to restaurants, pubs etc. The only negative aspect of this property was the restaurant lounge in the hotel closed to early 10:00 PM each night. Rooms were very comfortable.