frequently asked questions

Welcome to our FAQ page! We're here to make your experience with us as seamless as possible. Whether you're planning your stay, looking for special amenities or need to resolve any queries, we've got you covered. Find answers to your questions about our hotel below and make the most of your visit.

Check-in: 4pm
Check-out: 11am

Please give us a call at 403.678.3625 or email us should you require to check in early or request to check out late. Additional fees may apply.

The hotel is approximately a 1 hour and 15-minute drive from Calgary International Airport (YYC) via Trans-Canada Hwy/AB-1 W. Get directions from the airport to reach our hotel.

We've partnered with Banff Airporter, an Airport Shuttle Bus service, our hotel stands as the exclusive destination in Canmore for effortless drop-offs and pick-ups when journeying to or from Calgary International Airport (YYC). Their professional drivers provide non-stop transportation for both one-way and round-trip journeys. Enjoy a comfortable ride with high-back seats, and large windows with air conditioning. Secure your reservation by booking online. Locate Banff Airporter on the arrivals level inside the airport.

If you find a better rate online, Coast Hotels will not only match the price but will take an additional 10% off the room reservation backed by our Best Rate Promise. See full Terms & Conditions to submit a claim.

Take a dip in our newly renovated indoor pool, followed by a soak in the renovated hot tub. Full changing rooms include showers, and towels are available. Visit our hotel's services and amenities page for more information.

We offer convenient outdoor parking for just $10 per night, per room. Please note that parking is subject to availability and spots are assigned on a first-come, first-served basis. Conveniently located across the street from the hotel at The Shops of Canmore, you'll find readily accessible charging stations for electric vehicles.

We recommend to call our Central Reservations line at 800.716.6199 or email us at if you need to modify your hotel reservation. Please have the confirmation number ready which can be found on the reservation confirmation email.

Our Coast Rewards Member Rate is available to you when you join our Coast Rewards program. Savings start at a minimum of 15% off our lowest advertised price and are offered year-round. 

511 Bow Valley Trail,
Canmore, Alberta,
T1W 1N7, Canada

Visit our contact page to get in touch with us.

Coast Hotels, including the Coast Canmore Hotel & Conference Centre, warmly welcome pets. We offer specific pet-friendly rooms, which need to be reserved as not every room allows pets. A daily pet fee/room applies, and we kindly request that pets are always leashed or crated in both the public areas inside the hotel and around our property. Please refrain from leaving pets unattended in your room Feel free to reach out to us by phone 403.678.3625 or by email if you have further inquiries about our pet rooms and are planning to travel with a pet. For more details, visit our pet-friendly page on the website.

We've got you covered with free wi-fi throughout the entire hotel!

Our newly renovated, state-of-the-art fitness centre is open daily. See our services and amenities for more details.

Feast on seasonal Canadian cuisine at Table Food + Drink, the signature restaurant and lounge at our hotel. We offer a Refreshingly Local™ take on dining, using ingredients sourced from right here in our backyard – literally (we have a garden with veggies and spices on the restaurant patio).

Unfortunately, our hotel does not provide guest laundry services. However, conveniently located just across the road at The Shops of Canmore, there is a coin-operated laundry facility available for your convenience.

Experience the modern and recently updated accommodation, serving as the ideal hub for your Rocky Mountain exploration. Whether you're working or exploring Canmore, Kananaskis Provincial Park, or Banff National Park, returning to your room or suite will be a delight. Enjoy amenities such as triple-sheeted beds, free Wi-Fi, and in-room Starbucks coffee and tea after a day of activities. Explore our accommodation options by viewing our rooms.

We are happy to provide you with connecting rooms, but as our inventory is limited, it's important to book in advance. Please reach out directly to our front desk team at 403.678.3625 to discuss and secure your connecting room reservation

If you're traveling with a baby or need an extra bed for an additional guest, our hotel provides a limited number of rollaway beds and Pack 'n Play portable playards. We recommend reaching out to us in advance at 403.678.3625 or email us to check availability. There are no additional charges. Please note that rollaways may be tight in two-queen rooms, so we don't recommend them in this room type.

Contemporary, spacious and Refreshingly Green™, the meeting facilities at our hotel are crafted to impress. Whether you're planning a grand event in the expansive Wild Rose Ballroom or organizing a seminar in our adaptable smaller spaces, each venue offers abundant natural light. Embrace modern technology and enjoy complimentary wi-fi access in every space, while keeping your guests engaged with a diverse selection of delicious and energizing catering options. Explore further details about our meeting rooms, wedding venues and accommodations for group blocks.

We accept the following cards: Mastercard, Visa, American Express and Diner's Club. Cash and debit can be used as tender at the time of check-out. All guests must provide a valid credit card with matching photo identification issued by the government upon check-in.

Our flexible cancelation policy allows for reservations to be canceled up to 24 hours before your check-in time to avoid a penalty of one (1) night room plus tax at the confirmed rate. Some hotel promotions or discounted rates may have an alternative cancelation policy that is listed on the Offer Details or within the Terms & Conditions.

As a Coast Rewards Member, you can enjoy a host of fantastic perks! Save money with exclusive deals and rates designed just for our members. To make sure you're in the loop, opt-in to receive our Coast Rewards emails, so you'll be the first to know about our member-exclusive offers.

But that's not all – the benefits keep getting better as your membership level rises. At each level, you'll be entitled to additional guest privileges. We offer welcome amenities and various benefits for Silver, Gold, and Platinum Members. Discover the more amazing benefits available to you as a Coast Rewards Member.

Before you book a room with us, log into your Coast Rewards account and use your accumulated Coast Rewards Points to your reservation. If you'd rather chat with someone, call our friendly Member Services line at 800.549.9099, and they'll assist you in using your points for your booking.

And don't forget, you can also trade in your points for cool stuff from our redemption catalog. Just head to the Member Portal, check out the "Redeem Points" page, and start shopping.