frequently asked questions

Check-in: 4pm
Check-out: 11am

Please give us a call at 250.360.1211 or email us coastvictoria@coasthotels.com should you require to check in early or request to check out late. Additional fees may apply.

The hotel is about a 45-minute drive from Swartz Bay Ferry Terminal via Hwy/BC-17. Get directions from Swartz Bay to our hotel.

The hotel is about a 35-minute drive from Victoria International Airport (YYJ) via Hwy/BC-17. Get directions from the airport to our hotel.

If you find a better rate online, Coast Hotels will not only match the price but will take an additional 10% off the room reservation backed by our Best Rate Promise. See full Terms & Conditions to submit a claim.

Make a splash! We're pleased to offer Victoria's only indoor/outdoor pool overlooking the harbour. Visit our hotel's services and amenities page for more information.

Enjoy the convenience of gated underground parking, exclusively available to our guests. Coast Rewards Members can take advantage of a special discount on our daily parking rate when booking directly with us!

We recommend is to call our Central Reservations line at 800.716.6199 or email us at info@coasthotels.com if you need to modify your hotel reservation. Please have the confirmation number ready which can be found on the reservation confirmation email.

Our Coast Rewards Member Rate is available to you when you join our Coast Rewards program. Savings start at a minimum of 15% off our lowest advertised price and are offered year-round. 

146 Kingston Street,
Victoria, BC V8V 1V4
Canada

Visit our contact page to get in touch with us.

Don't leave your best friend behind! Coast Hotels welcomes pets at many of our locations, including our hotel in Victoria, British Columbia. A daily pet fee per room applies, and we kindly ask that pets be leashed or crated in all public areas within the hotel and around the property. Please never leave your pets unattended in your room.

As we have a limited number of pet-friendly rooms, it's crucial to reach out to us at 250.360.1211 or email us coastvictoria@coasthotels.com if you're planning to travel with a pet. Visit our hotels, pet-friendly page to learn more.

We've got you covered with free Wi-Fi throughout the entire hotel!

Keep up with your workout routine at our fitness center, open daily. See our services and amenities for more details.

Experience fresh, seasonal West Coast dining at Blue Crab Seafood House, recognized as the "best seafood spot in Victoria" by Frommer's International Guide. Our menu showcases the rich local flavors derived from ingredients cultivated and baked right here on beautiful Vancouver Island. Our Executive Chef team brings you inspired seafood dishes, with a focus on local Dungeness crab. Come and enjoy the beautiful water views of Victoria on our seasonal patio, Slip 53 at the Blue Crab.

If you require any items to be laundered, feel free to inquire at our front desk about our dry cleaning and laundry services.

We want you to feel comfortable when you're in Victoria, especially in our nice hotel rooms. After a busy day, you can relax in our comfy beds. Some rooms have Juliet or patio balconies with views of the city or water. In each of our rooms and suites, you'll find a variety of amenities, including free wi-fi, 55" flat-screen TVs, mini-fridges, microwaves, work desks, and even cozy slippers. (Our personal favorite? The TOTO® Washlet – once you experience it, you'll see why.) If you have a furry friend with you, they can enjoy the hotel with you. Check out our accommodation options - view rooms.

We are happy to provide you with connecting rooms. We suggest that you contact us directly and speak with the front desk team to see how we can accommodate booking adjoining rooms. Please give us a call at 250.360.1211 or email us coastvictoria@coasthotels.com should you require to check in early or request to check out late. Additional fees may apply.

If you are traveling with a baby or need an extra bed for an additional guest, our hotel has a limited number of cots and playpens to reserve and we recommend to please give us a call att 250.360.1211 or email us coastvictoria@coasthotels.com to see what is available before you arrive. There is an additional fee per day/room. Unfortunately, we do not have any cribs.

Plan your meeting or conference with us and explore a premier destination for business gatherings in the heart of BC’s capital. The Coast Ballroom, bathed in natural light and free of pillars, can comfortably accommodate 150 people in a theatre-style setup. This versatile space can also be divided into two smaller sections, perfect for more intimate conferences or breakout discussions. Alongside the Ballroom, we offer several other flexible venues, two of which boast balconies with scenic harbour views.

Elevate your gathering with invigorating catering options and state-of-the-art technology. Rest assured that our expert planners will handle every detail, ensuring the success of your event. Delve deeper into our offerings, including meeting rooms, weddings or group block accommodations.

We accept the following cards MasterCard, Visa, American Express and Diner's Club. Cash and debit can be used as tender at the time of check-out. All guests must provide a valid credit card with matching photo identification issued by the government upon check-in.

Our flexible cancelation policy allows for reservations to be canceled up to 24 hours before your check-in time to avoid a penalty of one (1) night room plus tax at the confirmed rate. Some hotel promotions or discounted rates may have an alternative cancellation policy that is listed on the Offer Details or within the Terms & Conditions.

It’s easy, you can join at the front desk, or join online, or call 800.549.9099.

As a Coast Rewards Member, you can enjoy a host of fantastic perks! Save money with exclusive deals and rates designed just for our members. To make sure you're in the loop, opt-in to receive our Coast Rewards emails, so you'll be the first to know about our member-exclusive offers.

But that's not all – the benefits keep getting better as your membership level rises. At each level, you'll be entitled to additional guest privileges. We offer welcome amenities and various benefits for Silver, Gold, and Platinum Members. Discover the more amazing benefits available to you as a Coast Rewards Member.

Before you book a room with us, log into your Coast Rewards account and use your accumulated Coast Rewards Points to your reservation. If you'd rather chat with someone, call our friendly Member Services line at 800.549.9099, and they'll assist you in using your points for your booking.

And don't forget, you can also trade in your points for cool stuff from our redemption catalog. Just head to the Member Portal, check out the "Redeem Points" page, and start shopping.

The best way to get your item back is by contacting the hotel at 250.360.1211 or email us coastvictoria@coasthotels.com