We booked this Hotel through a secondary (Agoda) site 48 hours in advance, 24 hours later we had an family emergency as one of our travel parties grandmother had a stroke. The secondary booking site did a great job of calling the hotel and asking the manager for a refund or a rebook – neither of which she would consider. Really makes me think we shouldn’t use this hotel or Coast hotels if this is their policy for bereavement emergencies.
I made my non-refundable rez. from hotels.com, but when we arrived to the hotel midnight; we’ve been told that there is no room left UNFORTUNATELY!!! There was no way… I paid but I couldn’t stay! We had to look another place to stay midnight in the city where we never been before, I’ll never forget this
Amazing location and staff
We were a little scared to stay at an inn but this had good reviews and was in a good location and I’m glad we booked it. From the minute we got there it was an amazing experience. We arrived in the evening so they had complimentary wine and cheese in the lobby. The room was a little nicer than we expected. The pool area was nice however we never got a chance to use it due to our own time restraints. It was walking distance from the pier and couldn’t have had a better location. The front desk also recommended some great restaurants. The West Beach Inn really helped us enjoy our short stay in Santa Barbara and we would definitely be back.
Beautiful beach vacation
Stayed at the West Beach Inn for five nights. Reserved a harbor view king room. We arrived very early prior to the 4 pm check in time. Much to my surprise our room was ready and we were allowed to check in. What a nice way to start our vacation. The room was perfect with a stunning view of the harbor. We could see all the activity in the harbor. Room was well appointed with modern decor. The only complaint was the road noise coming from the street below. We ran the air conditioning at night eliminating the noise. The room was cleaned early each day never having to wait. There was a continental breakfast each day which was ok would have liked some pastries. In the afternoon there was a wine and cheese happy hour which was very nice. The property was well maintained. Everything was outstanding. I would highly recommend this property for your next visit.
Works beyond its limits
Great friendly staff in this small boutique type hotel. The staff give you a warm welcome. The location is perfect the cheese & wine a real classy touch. Morning breakfast is basic but good quality. We will definitely stay here again when we come back to Santa Barbara this will be our 1st and only choice!