Horrible experience with Customer Service
I booked one night at the Coast Hillcrest Revelstoke thru Expedia, during the holidays to break up my drive from Vancouver to Calgary. The day of the booking, my dad had a stroke (in Vancouver, not his place of residence either). There was also a travel advisory strongly recommending not to drive on highway 5 that day, and with young children in the car, not only did I want to stay with my dad at the hospital but I did not want to stress him further by actually taking to the roads that day no matter how careful we would have been.
By then it was past the 48hr cancellation period. I called the hotel to see if I could cancel given my reasons above and they said that since it was booked through Expedia, they “have no power to cancel the booking”. They told me to call Expedia to cancel instead. Called Expedia while in between visits at the hospital, waiting on the phone for more than an hour. Expedia tells me the exact same thing… “since your booking is with the hotel, Expedia has no power to cancel the booking. Call the Coast Hillcrest instead.”
The cost was $340 for the night and they actually charged me for it! I will never book with Coast Hillcrest again not thru Expedia. Best Western has allowed me to cancel simply due to a (strong) travel advisory past their stated cancellation period. I would highly recommend going with Best Western instead but they were fully booked already, no wonder why!!
overall it was good. this was the second time there . the first time it was excellent. my wife like sleeping with a magic bag but there was no microwave in the room. other then that everything was goog
lovely staff who provide great service. spot on location – 10mins drive from village and 15min to ski resort. awesome outdoor jackuzzi. very nice ski chalet feel. great bar area too.
hotel restaurant decor/ambience could do with an improvement.
- Rupon A
Lovely Mountain Getaway
The Coast Hillcrest is cozy with a “Welcome Home” feel. We had a ground floor room with our dog. The front desk staff were friendly and welcoming. We were here only one night on a business / pleasure trip, but I’d love to come back. The outdoor hot tub was a treat on a gorgeous winter evening. However, a larger hot tub would be wonderful. There’s also a spa on site, perfect for an hour or two of pampering after a day on the Hill.
Great place for a relaxing ski holiday
The hotel staff is very well trained, always available to help and courteous and friendly. The rooms are cosy, quiet and comfortable. We had a room with a view over the valley which is quite spectacular. The prices are reasonable both for the rooms as well as for the food in the restaurant. Revelstoke Mountain ski area is an exceptional place to ski which has big vertical runs and a great variety of terrain. The hotel is only a 10 to 15 minute drive from the ski resort and a mere 5 minutes from the centre of the town and has the feel of a resort.