Coast Hotel & Convention Centre Langley City
Friendly and nicely located
Good hotel, friendly staff, helpful and there is a nice casino built in. What would be good of this hotel to do is just add a small hot tub and a small pool and area as an add on. A free continental breakfast is also offered and our room is cozy and clean. TV is a good size too for a change as am finding most hotels to cheap out on tv and tv service. Many channels are offered here. Will be back and just hoping for at least a hot tub/steam room as an add on next time. Thanks!
Inconvenience is not their problem
This was my second time staying at this location. This stay was for our first anniversary with my husband and we were in 415. Our room smelled musky and was humid, so we turned up the AC in hopes that it would be better when we got back from dinner.
We had a great time at the new Match public house, played a bit in the casino. Then returned to our room where the smell was so overpowering I had to spray perfume on my pillow. We set our alarm for 8:30 to go downstairs for breakfast, however the power had gone out and we didn’t wake up until 10:45 in an uncomfortable sweat. I phoned the front desk to let them know the power was out and we had now missed breakfast, to which they replied “it’s not our problem, BChydro had an issue in the area” I was a little confused so I wanted to clarify that we had paid extra for breakfast which now was not available.
Maybe it was due to the language barrier as both front desk clerks spoke broken English, but again she said “ma’am it’s not our problem”
Now I was just angry overall that we were paying that much money for a hotel room that we couldn’t even shower, or comfortably sleep in PLUS now the complete disregard for the inconvenience and that answer overall…
We got ready and rushed downstairs to check out by 11, understandably they could not give us a receipt at this time due to the power outage, but they didn’t even offer to reimburse the breakfast we had paid extra for ($10). I had to argue to the point they phoned security and finally they agreed to refund breakfast, but nothing further.
They were extremely rude and had no interest in making any efforts to rectify the situation. I phoned management and am waiting to hear back from them, but I doubt I will be staying at their hotel again.
Terrible customer service, horrible value, low quality…all 3 strikes for me.
- Vayia V
Lovely out of City hotel convenient for Vancover
Very clean hotel and friendly staff, roooms very big and comfortable cleaned every day and plenty of fresh towels each day. Attached to hotel is a big casino which is bustling with a variety of people and plenty of games and fruit machines to play . Breakfast is in a small room downstairs on a help yourself basis of toast croissants cereals coffee fruit juice etc. In all a very pleasant stay
- Julie P
My husband and I had a quick little 2 day get-a-way. The Coast Hotel which is attached to the Cascades Casino, has a nicely laid out room. The beds are super comfy – we had a king bed, with a big HDTV. The little fridge is a nice touch to put our drinks in and milk for the morning coffee that also is in the room. There is a desk that has a comfy chair for doing work at. There is also another chair in the corner. We ate at Pinnacle Grille l, which actually has reasonably priced food – and was pretty tasty. They were in the midst of changing over machines in the casino and opening a new restaurant on Friday (Matches). There is a Starbucks in the lobby. Would stay here again!
Get the Casino rate
My friend and I were in town to visit the Drive-in Theater. We usually stay at the Best Western–Country Meadows, but that weekend their price was too high, so I looked online and found this hotel. The fact that it’s connected to a casino didn’t hurt either. We got the casino rate for a comfort room
We didn’t spend that much time in the room, but after the movies at the Drive-In, it was great to have a place to crash for a few hours.
We did spend some time in the casino, after the movies, and in the morning and came home a winner, but it took some guts, and nerves of steel, as the machines were extra tight–tighter than most casinos that I have played in. I was losing money but recovered my losses by playing Blackjack at one of the few tables open.
My only complaint is that the Continental Breakfast had sparse offerings, of course I have been spoiled by the offerings by the Holiday Inn and Best Western. Of course the price was right (free) so who am I to complain?
One minor note, our room faced the alley, so we were woken by the garbage trucks (we had the window open), but then we were so excited by the Drive-In and the casino, that who could sleep!