It is OK
Room was clean and staff were helpful. Elevators broken for a couple of weeks prior to my arrival. Had to use the stairs to get to my 4th floor room everytime went out. I booked the room the day before I arrived and wasn’t told about the elevators been broken.
Was attending a party, great stay, awesome room. Did not check out casino. The bed was very comfortable but the pillows were small. I could have used a robe as well but overall an incredibly pleasant stay.
My gf is basically wheelchair bound. When we checked in, the room was exactly what I had requested and booked. The front desk staff were very helpful and helped bring our luggage up to our room. The night view from our window was very pretty – the hotel parking lot was lit up by a nice display of Christmas lights.
We went down for supper at the buffet – a good variety of salads, entrees and deserts, then into the casino. Busy, busy, busy!! We played for a bit, then retired. The room was nice and warm, clean and cozy. The shower was wheelchair accessible, and the bed was low enough that my gf could get into it without assistance.
Breakfast the next morning was courtesy of the hotel and served in the buffet. A good selection of meals. We played in the casino for a while, then went back to our room and relaxed. Supper – I had a two-for-one voucher from the hotel – November is my birth month, and this was the hotel’s way of saying “Happy Birthday”. Much appreciated. Needless to say, with this kind of treatment, I will be staying there again.
Housekeeping issue not handled to satisfaction.
We stayed at the hotel on our wedding night as did our relatives . We got married in the hotel and ate at Atlas which was lovely. We spent a lot of money for the ceremony, dinner, after party at Match and all the rooms reserved. When we got to our room at the end of the evening we pulled back the sheets and saw that there were two spots of blood on the pillows they were the size of a toonie. It was very late so we did not call housekeeping. We took photos and upon check out we showed the front desk staff. They basically said “ewe” and that they would let housekeeping know. That was it. I filled out a survey that was sent by the hotel after and received an email from Raymond MacNeil
General Manager basically saying they apologize and rest assured it would be passed on. That was it. It appeared to be a form email that they send to anyone who has a complaint. I would have expected more of a concern. Issues can happen but I believe a company should reach out personally to people and see if they could resolve it by perhaps offering a gift certificate towards a dinner or something to be sure to not lose a client.
Rude and terrible front desk staff
We booked an executive room for our staff for our Christmas party so they could get ready before our dinner and also spend the night. I explained to the desk clerk when I made the booking that I would not be there when the staff checked in and they assured me there would be no problems. When my staff arrived to get ready they would not let them into the room as I had not filled out some paperwork the hotel never sent me even though I had been charged for the room. The woman at the desk treated our staff very badly and finally after yelling at me on the telephone and telling me it was ‘no big deal’ that they didn’t have anywhere to get ready they let my staff into some public washroom to get ready for our party. Then after our dinner when I went to sort out the room the woman told me that she didn’t like how I spoke to their staff member Christine. I told her I didn’t like how either her or Christine spoke to me or how they treated any of our staff and she said that I was rude and her and Christine didn’t like my attitude. Never in my life have I been treated so badly during a customer service experience. The room was fine but the whole hassle of getting into it ruined my staff’s experience and left them with nowhere to get ready before the party. Also, the elevator was broken all night and we had to take the stairs up and down six flights. We found out later that a woman was trapped in the elevator all night, so I suppose she had a worse experience than we did. Overall I will never deal with Coast hotels again. No service and highly disorganized. Complete waste of money and I didn’t even get a discount.