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frequently asked questions

Welcome to our FAQ page! We're here to make your experience with us as seamless as possible. Whether you're planning your stay, looking for special amenities or need to resolve any queries, we've got you covered. Find answers to your questions about our hotel below and make the most of your visit.

The hotel is about a 30-minute drive from Abbotsford International Airport (YXX) or a 1-hour drive from Vancouver International Airport (YVR). Get directions from YXX and YVR to our hotel.

If you find a better rate online, Coast Hotels will not only match the price but will take an additional 10% off the room reservation backed by our Best Rate Promise. See full Terms & Conditions to submit a claim.

Unfortunately, our hotel does not have a swimming pool. Visit our hotel's services and amenities page for more information.

We offer free parking to all guests of our hotel and convention centre.

We recommend to call our Central Reservations line at 800.716.6199 or email us at info@coasthotels.com if you need to modify your hotel reservation. Please have the confirmation number ready which can be found on the reservation confirmation email.

Our Coast Rewards Member Rate is available to you when you join our Coast Rewards program. Savings start at a minimum of 15% off our lowest advertised price and are offered year-round. 

20393 Fraser Highway, Langley, BC V3A 7N2, Canada.

Visit our contact page to get in touch with us.

Coast Hotels has many pet-friendly hotels including Coast Langley City Hotel & Convention Centre. There is a pet fee per day/room and pets must always be kept on a leash or crated, in the public areas inside the hotel as well as around the exterior of our property. Pets should never be left unattended in your room.

We have a limited number of pet rooms so it is important to give us a call at 604.530.1500 or email us at hotel.frontdesk@gatewaycasinos.ca if you are planning to travel with a pet. Visit our hotels, pet-friendly page to learn more.

We've got you covered with free wi-fi throughout the entire hotel!

Our 24-hour fitness centre offers a range of elliptical exercise machines and free weights. Check our amenities page for more information.

Sample expertly prepared, BC-sourced dishes at ATLAS steak + fish, our signature steakhouse restaurant. Enjoy live music and the day’s biggest games on large screens at MATCH Eatery & Public House, a contemporary pub offering Gastro-Pub food. Sip your favourite tipple at the Glacier Bar & Lounge. Need a pick-me-up? Head to the lobby and grab a Starbucks® beverage and a snack.

Ask our front desk about dry cleaning/laundry services.

Stretch out in our spacious and modern accommodations, equipped with free wi-fi, mini fridges, work desks and flat-screen TVs. Select suites include kitchenettes, adding flexibility to your stay. Accessible accommodations are available for guests with additional mobility requirements. Check out our accommodation options – view rooms.

We are happy to provide you with connecting rooms. We suggest that you contact us directly at 604.530.1500 to speak with the front desk team to see how we can accommodate booking connecting rooms.

If you are traveling with a baby or need an extra bed for an additional guest, our hotel has a limited number of cots and cribs to reserve and we recommend to please give us a call at 604.530.1500 or email us at hotel.frontdesk@gatewaycasinos.ca to see what is available before you arrive. There is an additional fee per day/room. Unfortunately, we do not have playpens.

Our hotel offers six versatile venues and 26,000 square feet of space for everything from small seminars to grand seated conferences. Seat up to 650 in theatre format in the Cascades Ballroom, our largest venue – which can also be divided into two different spaces. Or inspire your colleagues in the Bedford Room, which offers warm natural light.

Your wedding day deserves a truly special celebration and we’re dedicated to making it unforgettable. Raise a toast in the magnificent Cascades Ballroom, which showcases soaring, 18-foot ceilings and can seat 500 for a banquet. Smaller venues, including the light-filled Mackie Room, offer a picture-perfect setting for more intimate gatherings. Learn more about our meeting rooms, wedding spaces and group block accommodations.

We accept the following cards: Mastercard, Visa, American Express and Diner's Club. Cash and debit can be used as tender at the time of check-out. All guests must provide a valid credit card with matching photo identification issued by the government upon check-in.

Our flexible cancellation policy allows for reservations to be cancelled up to 24 hours before your check-in time to avoid a penalty of one (1) night room plus tax at the confirmed rate. Some hotel promotions or discounted rates may have an alternative cancellation policy that is listed on the Offer Details or within the Terms & Conditions.

As a Coast Rewards Member, you can enjoy a host of fantastic perks! Save money with exclusive deals and rates designed just for our members. To make sure you're in the loop, opt-in to receive our Coast Rewards emails, so you'll be the first to know about our member-exclusive offers.

But that's not all – the benefits keep getting better as your membership level rises. At each level, you'll be entitled to additional guest privileges. We offer welcome amenities and various benefits for Silver, Gold, and Platinum Members. Discover the more amazing benefits available to you as a Coast Rewards Member.

Before you book a room with us, log into your Coast Rewards account and use your accumulated Coast Rewards Points to your reservation. If you'd rather chat with someone, call our friendly Member Services line at 800.549.9099, and they'll assist you in using your points for your booking.

And don't forget, you can also trade in your points for cool stuff from our redemption catalog. Just head to the Member Portal, check out the "Redeem Points" page, and start shopping.