sub par food. benny was cold. caesars were in consistent and one batch had to be sent back. waitress saved the day. again. train your cooks!! spend some more time training the cooks and this place could be great! we spent about 200 on four people.
Don't want to hear the neighbors
I am not talking about wild parties but just people going about their business. You can hear everything through the poorly insulated ceiling. Perhaps they could spring for better underlay for the carpets?
The carpets in the hallways were quite badly stained. Not a good first impression.
For the price I would expect better.
Stayed prior to ferry trip
Excellent place to stay to access ferry and Twassen Mills Mall. Brown’s Social House next door was excellent. Staff there very helpful. 2nd bed in room made the room seem a little full and it was beside the hallway door so hallway noise was a little troublesome. Overall though was a great place for us to stay.
Disappointed by service and the qulaity of the room
I was very dissatisfied with my one night stay. I wrote to the management but have not heard back from them so I am writing this review which I realize goes counter to other reviews on Trip Advisor. My complaints are 1) as a senoir travelling on her own it would have been nice to have a light left on in the room as the overhead didn’t work and there was no window in the main room and I tripped over the coffee table! This would have been a simpke thoughtful gesture on a rainy dark night. Also both arriving and departing I was travelling with my dog, I had the dog on a leash and I was westling with the luggage carrier (the large ones hiotels use). BOTH times desk staff sat there gossiping and not one person offered help. Actually I cannot think of any hotel where some person wouldn’t say hey would you like us to call someone to help you to your room? The suite was two rooms plus bath but there was no window in the dark living area (where I tripped over the coffee table and have the bruise to prove it). There were two small table lamps of the bedroom variety and that was the only lighting that I could find to work. The room was clean–or at least by the lighting provided it was clean–but the sheets on the bed were thin and not pleasant feeling. SInce the room cost me nearly $200 for one night i feel that it was not good value for the money. It may be that because I was with my dog they gave me an inferior room; I have had that experience before. Having lived in Vancouver area for many years I realize the price was not outrageous as Vancouver hotels closer to the city cost a small fortune but I was really put off by the miserable attitude of the staff. There is no doubt the inn is a great location for the ferry to the island (which is why I chose it) and some people might want to use it for the new outlet mall that recently opened in Tsawwassen but I have stayed at Quality Inns (a more modest hotel chain than Coast) and in all honesty I had nicer mattress and sheets (and pillows), as good a continental breakfas AND the staff are always welcoming and heloful
Decent large hotel
We stayed here at the start and end of a wildlife tour. It is ideally situated for the airport and Vancouver Island Ferries. The rooms are enormous with 2 large beds, a small kitchen area and table and an en-suite bathroom. The fittings were clean but a little tired. The hotel was very friendly and a simple buffet breakfast was included.