frequently asked questions

Welcome to our FAQ page! We're here to make your experience with us as seamless as possible. Whether you're planning your stay, looking for special amenities or need to resolve any queries, we've got you covered. Find answers to your questions about our hotel below and make the most of your visit.

Check-in: 3pm
Check-out: 11am

Please give us a call at 867.993.5451 or email us at should you require to check in early or request to check out late. Additional fees may apply.

The hotel is about a 15-minute drive from Dawson City Airport (YDA) via Klondike Hwy/YT-2 N. Get directions from the airport to our hotel. If you're flying, and don't have a car, we offer a free shuttle to and from Dawson City Airport. We recommend making bookings for airport pick-ups by contacting the hotel at 867.993.5451 or email us at

If you find a better rate online, Coast Hotels will not only match the price but will take an additional 10% off the room reservation backed by our Best Rate Promise. See full Terms & Conditions to submit a claim.

Unfortunately, we do not have a swimming pool or hot tub. Visit our hotel's service & amenities page for more information.

You have access to an open parking lot for the duration of your stay and street parking is also available at no cost.

We recommend to call our Central Reservations line at 800.716.6199 or email us at if you need to modify your hotel reservation. Please have the confirmation number ready which can be found on the reservation confirmation email.

Our Coast Rewards Member Rate is available to you when you join our Coast Rewards program. Savings start at a minimum of 15% off our lowest advertised price and are offered year-round. 

902 Third Avenue, Dawson City, YT Y0B 1G0, Canada.

Visit our contact page to get in touch with us.

Coast Hotels has many pet-friendly hotels including Eldorado, a Coast Hotel. There is a pet fee per day/room and pets must always be kept on a leash or crated, in the public areas inside the hotel as well as around the exterior of our property. Pets should never be left unattended in your room.

We have a limited number of pet rooms so it is important to give us a call at 867.993.5451 or email us at if you are planning to travel with a pet. Visit our hotels, pet-friendly page to learn more.

We've got you covered with free wi-fi throughout the entire hotel!

Unfortunately, we do not have a fitness centre. Visit our hotel's service & amenities page for more information.

Enjoy hearty breakfasts and lunches prepared by our talented chefs at the Bonanza Dining Room, where Northern hospitality shines. After a day of exploring Dawson City, unwind in the comfort of our dining room with a delightful dinner. Additionally, step into the Sluice Box Lounge, offering comfortable seating and serving as an ideal spot for lunch, dinner, and a nightcap after a bustling day.

Our on-site laundry facilities are open daily. Detergent and fabric softener are available for purchase at the front desk.

Our rooms offer ample space and are thoughtfully designed for both practicality and comfort, with a range of bed configurations to accommodate families, solo travelers, small groups or wedding guests. All rooms are air-conditioned and come with free wi-fi, a mini-fridge, flat-screen TV, in-room coffee maker, a convenient work desk and comfortable beds featuring our signature triple-sheet bedding for added coziness. Take a look at our room options.

Unfortunately, we do not have connecting rooms. We suggest that you contact us directly at 867.993.5451 and speak with the front desk team to see how we can accommodate booking two or more rooms beside or close together.

Unfortunately, our hotel does not provide cots, cribs or playpens for additional guests or for those traveling with a baby.

While we may not have dedicated event space, we provide excellent deals on group accommodations, whether it's for your group gathering or wedding in Dawson City. Enjoy unique amenities, a welcoming team and a prime location in the heart of Dawson City. Learn more about our group block accommodations.

We accept the following cards: Mastercard, Visa, and American Express. Cash and debit can be used as tender at the time of check-out. All guests must provide a valid credit card with matching photo identification issued by the government upon check-in.

Our flexible cancellation policy allows for reservations to be cancelled up to 24 hours before your check-in time to avoid a penalty of one (1) night room plus tax at the confirmed rate. Some hotel promotions or discounted rates may have an alternative cancellation policy that is listed on the Offer Details or within the Terms & Conditions.

As a Coast Rewards Member, you can enjoy a host of fantastic perks! Save money with exclusive deals and rates designed just for our members. To make sure you're in the loop, opt-in to receive our Coast Rewards emails, so you'll be the first to know about our member-exclusive offers.

But that's not all – the benefits keep getting better as your membership level rises. At each level, you'll be entitled to additional guest privileges. We offer welcome amenities and various benefits for Silver, Gold, and Platinum Members. Discover the more amazing benefits available to you as a Coast Rewards Member.

Before you book a room with us, log into your Coast Rewards account and use your accumulated Coast Rewards Points to your reservation. If you'd rather chat with someone, call our friendly Member Services line at 800.549.9099, and they'll assist you in using your points for your booking.

And don't forget, you can also trade in your points for cool stuff from our redemption catalog. Just head to the Member Portal, check out the "Redeem Points" page, and start shopping.