Logo of Best Rate Promise used at Coast Penticton Hotel
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Scenic view of a curving road along Okanagan Lake, surrounded by mountains and lush greenery near Coast Penticton Hotel

frequently asked questions

Welcome to our FAQ page! We're here to make your experience with us as seamless as possible. Whether you're planning your stay, looking for special amenities or need to resolve any queries, we've got you covered. Find answers to your questions about our hotel below and make the most of your visit.

Getting here is easy! Our Penticton hotel is just a 7-minute drive from Penticton Regional Airport (YYF), perfect for quick arrivals. Flying in from further away? We’re about an hour and 15 minutes from Kelowna International Airport (YLW), which offers direct flights from major cities across Canada, the US and Mexico with airlines like Air Canada and Alaska.

If you find a better rate online, Coast Hotels will not only match the price but will take an additional 10% off the room reservation backed by our Best Rate Promise. See full Terms & Conditions to submit a claim.

Unfortunately, our hotel does not have a swimming pool or hot tub. Visit our hotel's service & amenities page for more information on what we offer.

Enjoy free parking for cars, designated spaces for oversized vehicles like buses, RVs and trucks, plus two EV stations located at the north wing of the hotel. We also offer wheelchair-accessible parking with a clear path of travel for added convenience.

We recommend to call our Central Reservations line at 800.716.6199 or email us at info@coasthotels.com if you need to modify your hotel reservation. Please have the confirmation number ready which can be found on the reservation confirmation email.

Our Coast Rewards Member Rate is available to you when you join our Coast Rewards program. Savings start at a minimum of 15% off our lowest advertised price and are offered year-round. 

2307 Skaha Lake Road
Penticton, BC V2A 6E8
Canada


Visit our contact page to get in touch with us.

Yes, the Coast Penticton Hotel is pet friendly and welcomes both dogs and cats for a small nightly fee. Pet-friendly rooms are available upon request and subject to availability. Each one is equipped to ensure a comfortable stay for you and your furry companion. Visit our hotels, pet-friendly page to learn more.

We've got you covered with free wi-fi throughout the entire hotel!

Unfortunately, we do not have a gym or fitness centre.

Although we don't have a restaurant, we do have a vending machine for convenient refreshment options. Our hotel is also close to some good places to eat. Just come to the front desk, and we'll tell you where to go.

Unfortunately, our hotel does not offer laundry services.

Experience the best of the Okanagan Valley. Relax in comfortable rooms with free wi-fi, flat-screen TVs, mini-fridges and microwaves. For added space, choose a suite with a kitchenette and separate bedrooms. Please note: second-floor rooms are accessible by stairs only. Check out our accommodation options - view rooms.

Our hotel does not offer connecting rooms.

If you are traveling with a baby, Cribs are available upon request and subject to availability, ensuring your little one’s comfort during your stay. Simply let us know, and we’ll do our best to have one ready for you. Unfortunately, we do not have cots and playpens.

Whether you're tying the knot at a South Okanagan winery or attending a loved one's big day, our Penticton hotel is the perfect place to stay. We're just minutes from beautiful local venues and offer group room block discounts to make your celebration even more seamless.

We accept the following cards: Mastercard, Visa, American Express and Diner's Club. Cash and debit can be used as tender at the time of check-out. All guests must provide a valid credit card with matching photo identification issued by the government upon check-in.

Our flexible cancelation policy allows for reservations to be canceled up to 24 hours before your check-in time to avoid a penalty of one (1) night room plus tax at the confirmed rate. Some hotel promotions or discounted rates may have an alternative cancelation policy that is listed on the Offer Details or within the Terms & Conditions.

As a Coast Rewards Member, you can enjoy a host of fantastic perks! Save money with exclusive deals and rates designed just for our members. To make sure you're in the loop, opt-in to receive our Coast Rewards emails, so you'll be the first to know about our member-exclusive offers.

But that's not all – the benefits keep getting better as your membership level rises. At each level, you'll be entitled to additional guest privileges. We offer welcome amenities and various benefits for Silver, Gold, and Platinum Members. Discover the more amazing benefits available to you as a Coast Rewards Member.

Before you book a room with us, log into your Coast Rewards account and use your accumulated Coast Rewards Points to your reservation. If you'd rather chat with someone, call our friendly Member Services line at 800.549.9099, and they'll assist you in using your points for your booking.

And don't forget, you can also trade in your points for cool stuff from our redemption catalog. Just head to the Member Portal, check out the "Redeem Points" page, and start shopping.