frequently asked questions

Welcome to our FAQ page! We're here to make your experience with us as seamless as possible. Whether you're planning your stay, looking for special amenities or need to resolve any queries, we've got you covered. Find answers to your questions about our hotel below and make the most of your visit

The hotel is about a three-hour and 20-minute drive from Edmonton International Airport (YEG) via Yellowhead Hwy W/AB-16. Get directions from the airport to our hotel.

If you find a better rate online, Coast Hotels will not only match the price but will take an additional 10% off the room reservation backed by our Best Rate Promise. See full Terms & Conditions to submit a claim.

Unfortunately, our hotel does not have a swimming pool or hot tub. Visit our hotel's service & amenities page for more information on what we offer.

Free secure outdoor parking is available around the hotel for cars, trucks, tour buses, RVs, semi-trucks and trailers. For those chilly nights, our hotel provides one outlet for guests to plug in their cars, ensuring your battery stays charged in cold weather.

We recommend to call our Central Reservations line at 800.716.6199 or email us at info@coasthotels.com if you need to modify your hotel reservation. Please have the confirmation number ready which can be found on the reservation confirmation email.

Our Coast Rewards Member Rate is available to you when you join our Coast Rewards program. Savings start at a minimum of 15% off our lowest advertised price and are offered year-round. 

571 Gregg Avenue,
Hinton, AB T7V 1N1
Canada

Visit our contact page to get in touch with us.

Coast Hotels has many pet-friendly hotels including Coast Hinton Hotels. There is a pet fee per day/room and pets must always be kept on a leash or crated, in the public areas inside the hotel as well as around the exterior of our property. Pets should never be left unattended in your room. Feel free to reach out to us by phone 780.817.2000 or by email coasthintoninfo@coasthotels.com if you have further inquiries about our pet rooms and are planning to travel with a pet. Visit our hotels, pet-friendly page to learn more

We've got you covered with free wi-fi throughout the entire hotel!

Our fitness center is accessible every day, equipped with cardio machines and free weights.

The Kimchi House Restaurant has a wide range of food options that will surely satisfy your cravings and make you a Korean food addict. Served in sizzling pots, cast iron plates and stone bowls, our selections are a feast for the eyes and the taste buds.

Need something washed? We offer a coin-operated laundry facility which is open daily. See our services & amenities for more details.

Experience comfort in our guest rooms and suites, complete with free wi-fi, microwaves and cozy beds accompanied by flat-screen TVs for your relaxation. Some of our rooms include kitchenettes for convenient meal preparation. Plus, we're pet-friendly. Check out our accommodation options - view rooms.

We are happy to provide you with connecting rooms. We suggest that you contact us directly at 780.817.2000 to speak with the front desk team to see how we can accommodate booking connecting rooms.

If you are traveling with a baby our hotel has a limited number of playpens to reserve and we recommend to please give us a call at 780.817.2000 or email us at coasthintoninfo@coasthotels.com to see what is available before you arrive. Unfortunately, we do not have roll-away cots or cribs.

Consider exchanging your vows in Hinton, Alberta or celebrating someone else's special day in Jasper National Park. Look no further for the perfect home base! Our accommodations offer close proximity to a variety of local venues, and we even provide special discounts for group room blocks, making it an ideal choice for wedding parties or group gatherings.

We accept the following cards: Mastercard, Visa, American Express and Diner's Club. Cash and debit can be used as tender at the time of check-out. All guests must provide a valid credit card with matching photo identification issued by the government upon check-in.

Our flexible cancelation policy allows for reservations to be canceled up to 24 hours before your check-in time to avoid a penalty of one (1) night room plus tax at the confirmed rate. Some hotel promotions or discounted rates may have an alternative cancelation policy that is listed on the Offer Details or within the Terms & Conditions.

As a Coast Rewards Member, you can enjoy a host of fantastic perks! Save money with exclusive deals and rates designed just for our members. To make sure you're in the loop, opt-in to receive our Coast Rewards emails, so you'll be the first to know about our member-exclusive offers.

But that's not all – the benefits keep getting better as your membership level rises. At each level, you'll be entitled to additional guest privileges. We offer welcome amenities and various benefits for Silver, Gold, and Platinum Members. Discover the more amazing benefits available to you as a Coast Rewards Member.

Before you book a room with us, log into your Coast Rewards account and use your accumulated Coast Rewards Points to your reservation. If you'd rather chat with someone, call our friendly Member Services line at 800.549.9099, and they'll assist you in using your points for your booking.

And don't forget, you can also trade in your points for cool stuff from our redemption catalog. Just head to the Member Portal, check out the "Redeem Points" page, and start shopping.