Coast Kamloops Hotel & Conference Centre
Service here has gone downhill, a steep decline
I have been traveling to this location for over 8 years, before it changed to the Coast. I have always enjoyed coming here until now. I travel a lot for business as this trip is.
The first night I tried to get a packed lunch for work and was told they did that here by the front but by the restaurant they said no until I pushed it and she called her manager. I spent over 30 minutes getting this taken care of and they never even said sorry for the hassle……
I had a first here, I called about my laundry and she said when my co-worker gets here. One hour later I walked out and got it myself, a first. The girl, yes girl doing her finger nails, said oops I am still waiting for my co-worker. She got part of my laundry and did not agree that I had more until she checked. Not a high level of service
Yes, one more thing. For room cleaning they have not replaced the coffee a couple of the days or even last night cleaned the garbage out. Let’s save money????
I run a lot of conferences even involved in an annual one here. I shall discuss this service with the executive and question using this hotel again.
- Greg R
Okay but ......
Stayed 1 night on business. Had a room with 2 queen beds. Very large room, small bathroom, well appointed.
The room was decorated nicely but you can only cover so much when working with an old hotel. A bit dark and tired looking.
Bed was comfortable but the sheets have sever pilling happening.
Toilet paper was horrible – the cheapest I have ever seen in a hotel period.
Many large bottles of shampoo, conditioner, cream which I appreciate but the bottles did not look clean to me as there was dried product showing.
I would stay here again but if I had my choice would go elsewhere.
Although is is -20 right now, the frigid air has not chilled the atmosphere inside this hotel. as I am here on a business trip I must say I was pleasantly surprised at this hotel, my room on the 3rd floor overlooked the indoor gardens, water features and pool. Is very pleasing to feel like a tropical retreat with outside below freezing temperatures. As soon as I entered the hotel I was greeted by not only the reception staff, also the housekeeping staff that was walking past said Hello with smile. Had a quick bite in the restaurant (Thai noodles dish, good & reasonably priced) server was friendly& attentive . No wee lil toiletries, full bottles of hair and body products. Spacious rooms well laid out, all in all I would stay here again! Yes, the pool is open until 10:00, and there may be children swimming, but for me hearing the giggles and splashing was in no way a problem or concern.
Good value with comfortable rooms
We stayed here for a few nights in early December and had a very comfortable visit. The room was very nicely decorated, the bed was comfortable, and the restaurant lounge was a lovely place to pass some time on cold wintry days. Good prices on appetizers in the early evening. Parking was free!
We attended a function at the Hotel and thought we would make it an all inclusive stay. Room, meals and entertainment. The staff greeted us and were very courteous and helpful. Good start. We found the room to be clean and quite nicely laid out. Bathroom a little small, but overall very nice. We then decided to have dinner at the restaurant, and this turned into a terrible experience.
We were seated and left to wonder if there were any other staff except the young lady that had left us with menus. It took 10 minutes for someone to come and take a drink order and then another 10 minutes for someone to come and tell us that the bar was busy and our order would be up soon. We asked this person to bring us water and that showed up about 5 mins later. Still no drinks or waiter to ask us about a food order. We decided to go through the buffet and when we asked for medium rare to rare roast beef, we were told by the person carving the beef that he wouldn’t get that far into the roast for another half hour or so. Therefore, well done, it was. Our drinks had arrive as we in the buffet line, but we had to ask for cutlery so we could eat what we had picked up. No water refill, and no offer of a second drink, until we had finished our meal. A complaint was met with excuses for the terrible service and we left with a bad experience behind us.
The balance of the evening was then not that enjoyable as we still had this bad experience on our minds. Without the meal experience the hotel would be considered a place to stay in the future.