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Exterior view of Coast Lonsdale Quay Hotel with a restaurant patio, red sculpture, and a boardwalk under a blue sky

frequently asked questions

Welcome to our FAQ page! We're here to make your experience with us as seamless as possible. Whether you're planning your stay, looking for special amenities or need to resolve any queries, we've got you covered. Find answers to your questions about our hotel below and make the most of your visit.

From Vancouver International Airport (YVR), take the Canada Line SkyTrain to Waterfront Station, then board the SeaBus to Lonsdale Quay. The hotel is located right at the terminal. Total travel time is approximately 45 minutes.

If you find a better rate online, Coast Hotels will not only match the price but will take an additional 10% off the room reservation backed by our Best Rate Promise. See full Terms & Conditions to submit a claim.

Unfortunately, our hotel does not have a swimming pool or hot tub. Visit our hotel's service & amenities page for more information on what we offer.

On-site self-parking is available in the EasyPark-managed garage with in and out privileges. Accessible spots are offered. Rates are set by EasyPark and may change without notice.

We recommend to call our Central Reservations line at 800.716.6199 or email us at info@coasthotels.com if you need to modify your hotel reservation. Please have the confirmation number ready which can be found on the reservation confirmation email.

Our Coast Rewards Member Rate is available to you when you join our Coast Rewards program. Savings start at a minimum of 15% off our lowest advertised price and are offered year-round. 

123 Carrie Cates Court, 3rd Floor
North Vancouver, BC V7M 3K7
Canada

Visit our contact page to get in touch with us.

Yes! Coast Lonsdale Quay Hotel is a pet-friendly hotel in North Vancouver. Pets are welcome with a daily fee. For everyone’s comfort, pets must remain leashed or crated in public spaces and should not be left unattended in guest rooms. Pet-friendly rooms are limited, so please call ahead to reserve. Visit our hotels, pet-friendly page to learn more.

We've got you covered with free wi-fi throughout the entire hotel!
Yes, our 24-hour fitness centre is equipped with a treadmill, an elliptical machine, and multi-functional gym perfect for keeping up with your routine while traveling.

While we don’t have a restaurant on-site, we do offer a vending machine for quick snacks and drinks. Luckily, being in the heart of Lonsdale Quay and The Shipyards means you're steps from some of North Vancouver’s best dining. Just stop by the front desk and we’ll point you in the right direction.

Yes, we have on-site coin-operated laundry facilities that are open 24 hours and cost $3 per wash and $3 per dry. Detergent and fabric softener are available for purchase.

Choose from a variety of comfortable rooms and suites, including Coast King, Queen and Two Queens, all with triple-sheeted beds and thoughtful amenities. Coast Premium rooms offer partial ocean views, bathrobes and larger TVs. For full ocean views and private patios, book the Coast Waterfront Suite or Coast Carrie Cates Penthouse. Accessible rooms are also available. Check out our accommodation options - view rooms.

Yes, we offer a limited number of cots and cribs upon request. Please call or email the hotel ahead of your arrival to check availability. Additional fees may apply. Playpens are not available.

Planning a wedding at Lonsdale Quay, on the North Shore or attending one nearby? Our North Vancouver hotel is the perfect place to stay. We’re just minutes from beautiful local venues and offer group room block discounts to make your celebration even easier.

We accept the following cards: Mastercard, Visa, American Express. Cash and debit (Interac) can be used as tender at the time of check-out. All guests must provide a valid credit card with matching photo identification issued by the government upon check-in.

Our flexible cancellation policy allows for reservations to be cancelled up to 24 hours before your check-in time to avoid a penalty of one (1) night room plus tax at the confirmed rate. Some hotel promotions or discounted rates may have an alternative cancellation policy that is listed on the Offer Details or within the Terms & Conditions.

As a Coast Rewards Member, you can enjoy a host of fantastic perks! Save money with exclusive deals and rates designed just for our members. To make sure you're in the loop, opt-in to receive our Coast Rewards emails, so you'll be the first to know about our member-exclusive offers.

But that's not all – the benefits keep getting better as your membership level rises. At each level, you'll be entitled to additional guest privileges. We offer welcome amenities and various benefits for Silver, Gold, and Platinum Members. Discover the more amazing benefits available to you as a Coast Rewards Member.

Before you book a room with us, log into your Coast Rewards account and use your accumulated Coast Rewards Points to your reservation. If you'd rather chat with someone, call our friendly Member Services line at 800.549.9099, and they'll assist you in using your points for your booking.

And don't forget, you can also trade in your points for cool stuff from our redemption catalog. Just head to the Member Portal, check out the "Redeem Points" page, and start shopping.