Frequently asked questions

Welcome to our FAQ page! We're here to make your experience with us as seamless as possible. Whether you're planning your stay, looking for special amenities or need to resolve any queries, we've got you covered. Find answers to your questions about our hotel below and make the most of your visit.

The hotel is about a 5-minute drive from Chilliwack Municipal Airport (YCW) and a 30-minute drive from Abbotsford International Airport (YXX). Get directions from the YCW and YXX to our hotel.

If you find a better rate online, Coast Hotels will not only match the price but will take an additional 10% off the room reservation backed by our Best Rate Promise. See full Terms & Conditions to submit a claim.

We're pleased to offer a heated indoor pool, sauna and hot tub, open year-round. Visit our hotel's service and amenities page for more information.

Abundant parking is available around the hotel.

We recommend to call our Central Reservations line at 800.716.6199 or email us at if you need to modify your hotel reservation. Please have the confirmation number ready which can be found on the reservation confirmation email.

Our Coast Rewards Member Rate is available to you when you join our Coast Rewards program. Savings start at a minimum of 15% off our lowest advertised price and are offered year-round. 

45920 First Avenue, Chilliwack, BC V2P 7K1 Canada.

Visit our contact page to get in touch with us.

Coast Hotels has many pet-friendly hotels including Coast Chilliwack Hotel by APA. There is a pet fee per day/room and pets must always be kept on a leash or crated, in the public areas inside the hotel as well as around the exterior of our property. Pets should never be left unattended in your room.

We have a limited number of pet rooms it is important to give us a call at 604.792.5552 or email us if you are planning to travel with a pet. Visit our hotels, pet-friendly page to learn more.

We've got you covered with free wi-fi throughout the entire hotel!

Work it out! Our fitness centre is open every day, and includes a treadmill, a stationary bike and free weights. Visit our hotel's service and amenities page for more information.

Open daily for breakfast and dinner, Prestons Restaurant + Lounge features Canadian-inspired comfort food with locally sourced ingredients, scratch made recipes and unique twists on classics. Enjoy drinks and appetizers in the lounge or soak up the sun on our hotel’s gorgeous pond-side patio.

Please ask our front desk about dry cleaning and laundry services.

Modern, spacious and filled with amenities, our hotel accommodations provides a restful escape in the heart of the city. Our rooms and suites come with a range of amenities, including free wi-fi, a 55-inch flat-screen TV, in-room coffee and tea, and the luxurious TOTO® Washlet.

Many of our accommodations boast sweeping views of the pond or mountains; our premium rooms and suites feature extra perks like terrycloth robes and enhanced bathroom products. Check out our accommodation options - view rooms.

We are happy to provide you with connecting rooms. We suggest that you contact us directly at 604.792.5552 to speak with the front desk team to see how we can accommodate booking connecting rooms.

If you are traveling with a baby or need an extra bed for an additional guest, our hotel has a limited number of cots and cribs to reserve and we recommend to please give us a call at 604.792.5552 or email us at to see what is available before you arrive. There is an additional fee per day/room. Unfortunately, we do not have playpens.

Whether you’re planning a small seminar for 10 or a seated conference for 300, we’ve got you covered. Keep your guests focused with an energizing catering menu and make use of our modern audiovisual facilities and free wi-fi in every venue.

Our seasoned team is on hand to help with everything from venue selection and setup to reception menus, reserving accommodation and suggesting tips for things to do in and around town. Check out our meeting rooms, wedding venues and group room block rates.

We accept the following cards: Mastercard, Visa, American Express and Diner's Club. Cash and debit can be used as tender at the time of check-out. All guests must provide a valid credit card with matching photo identification issued by the government upon check-in.

Our flexible cancelation policy allows for reservations to be canceled up to 24 hours before your check-in time to avoid a penalty of one (1) night room plus tax at the confirmed rate. Some hotel promotions or discounted rates may have an alternative cancellation policy that is listed on the Offer Details or within the Terms & Conditions.

As a Coast Rewards Member, you can enjoy a host of fantastic perks! Save money with exclusive deals and rates designed just for our members. To make sure you're in the loop, opt-in to receive our Coast Rewards emails, so you'll be the first to know about our member-exclusive offers.

But that's not all – the benefits keep getting better as your membership level rises. At each level, you'll be entitled to additional guest privileges. We offer welcome amenities and various benefits for Silver, Gold, and Platinum Members. Discover the more amazing benefits available to you as a Coast Rewards Member.

Before you book a room with us, log into your Coast Rewards account and use your accumulated Coast Rewards Points to your reservation. If you'd rather chat with someone, call our friendly Member Services line at 800.549.9099, and they'll assist you in using your points for your booking.

And don't forget, you can also trade in your points for cool stuff from our redemption catalog. Just head to the Member Portal, check out the "Redeem Points" page, and start shopping.