Nice Hotel, Friendly and helpful staff
Appears to be an older hotel however rooms are clean and appear to have been redone and modernized. Staff is very helpful and friendly and ready to assist with any questions or needs. Rooms are clean, big bottles of lotions and cream rinse are awkward in the tub with no shampoo but there is a little bottle of shampoo at the sink. Would recommend it as a good hotel to stay in.
- Hazel R
Lovely hotel for our event
I attended my niece’s wedding at the hotel, and stayed there the night before and after. Everything was lovely about the reception itself – great buffet meal!! We also enjoyed the service and food in the restaurant. The hot tub was clean and warm, and our room, once we upgraded to a larger one, was really nice!
Excellent Front Desk and Guest room experience. The worst restaurant greeter ever
Stayed there June 17-19. The overnight FD agent was outstanding, friendly, genuine and helpful. The room was on the 1st floor as requested, clean and comfortable. The TVs are way too small and need to be updated. On Saturday we were attending a wedding, and I brought 5 other people back to the restaurant for drinks and appetizers at about 4pm. The greeter a short girl with mid length black hair completely negated any good will to the hotel by her ineptitude and inhospitable behavior. She should become a botanist so as not to have to interact with guests again. We were told the patio could not seat 6 people at a table and that they would have to break us up. When I asked why the only other table outside was a party of 12 she replied I don’t know, I didn’t do it and that’s the policy. Why was it ok for that party of 12 to sit outside but not our party of 6. So then we say we will seat in the lounge. She tells us it will be 10-15 minutes to get table together. We step into the lounge. There is only one other table present. The waitress asks if she can help us and I respond that the hostess wants us to wait in an empty place for 10-15 minutes of punishment before being sat. I ask the cocktail server, can you take a drink order? She replies, not it is against policy.
Time to clean house in the restaurant and get friendly people who don’t but up as many barriers as possible to hospitality. If I was a server I’d be angry that the hostess is cutting into my earning power. Very junior experience.
Great hotel to stay in Lethbridge.
The hotel was nicely decorated, clean and very comfortable. The extras in the rooms were great; large bottles of shampoo & conditioner, make up remover…..etc. The Firestone restaurant attached had great food, we went twice. Although, the second time we went we had a different server and she was very unfriendly.
Lethbridge U16 Soccer Tournament
We stayed in a Spacious suite which was excellent quality for the price!!! It was clean and modern. Even if you don’t stay at this hotel, the restaurant was excellent and so inviting. They completely accommodated my son’s food allergies!!