Be inquiring regarding room #226 to make sure they have things under control
I was moved to room #325. A smaller but nicer room beachside. Hotel is in a good location to almost anywhere you need to go. Fresh cooked oatmeal most days for a good start.
Nice location. Terrible customer service!
My boyfriend and i stayed at the Penticton Lakeside resort a couple days earlier and we were expecting the same level of service at the Coast Osoyoos Beach hotel as they are at the same price point when booking. The hotel itself is in a great location with a private beach and the rooms were clean enough. I would suggest they get some beach towels that match for the guests as they gave us old towels in different colours. Some with holes. Our stay was nice except for when we went to check out. Breakfast (cereal) was to be included in our stay that cost us $200 a night. Check out was at 10:30 am. When my boyfriend inquired about breakfast she said we missed it and it was over at 10am. We were never notified that there was a time restriction and it was not like we were asking for an omelette. Just a bowl of cereal that we pour ourselves. The breakfast area was 6 ft away from where this girl (Michele) was sitting. She was rude in tone and hardly looked up from her computer. My boyfriend asked if she could open the door and she said they were cleaning it and we could go ask ourselves. Being in customer service, my boyfriend and i found this unacceptable. She could not be bothered to help us at all. When he asked for the manager, a girl came to the desk that wasn’t really very professionally dressed. When my boyfriend explained the situation and told her that the receptionist was rude, she said that was her best employee. She did not offer an apology of any sort, or breakfast, in fact told us that maybe we misunderstood her. When we went to leave, the manager followed us out and only then, offered an apology. What kind of customer service is this? I expected more from a Coast hotel (as i live in vancouver and have stayed at them before). I will not be recommending this one to my friends and family, nor will i be staying there again. Osoyoos is a nice place but i will pick the Holiday inn next door. I received better customer service from the Quizno’s employee a couple doors down. These employees are in the wrong industry.
- Michelle B
Unsafe and breech of rental agreement
We were not given the room we had booked online. The front desk acknowledged this fact upon check-in said we’ll bring up a cot, and charged us the same price for a room that we did not agree to book. (note full occupancy)
The next day, after returning to our room from a day of activities, we found our room wide open with a door jam at 6 pm. Clearly, housekeeping had left it that way-unsecure, computers and wallets in plain sight.
- Scott C
great hotel, great location! Unfortunately we went during the wildfires and had one day of clean breathable air. We stayed inside the rest of our stay. The kids really enjoyed the water slide and pool though.
- Olane H
Coast Osoyoos Beach Hotel
Great hotel. Has the best beach in Osoyoos. Kid friendly and great breakfast. Parking filled up quickly at night, but you could always find a spot out front on the street. The two room suite was awesome, lots of room.