Coast Anabelle Hotel
Nice hotel, awful customer service
There’s a more detailed review of my issues with this hotel on Yelp. I’m too tired to type it all again. Bottom line is — this is nice hotel. Nice rooms, good food, nice bathrooms. But the staff is awful. I had major issues with the hotel’s advertised high speed internet throughout my stay and the staff could not have cared less. They made it clear they were annoyed by calls re: the issue, and refused to even consider switching my room to resolve the problem – something the wireless provider recommended. No one EVER apologized or offered to try and help or make up for it. It was an attitude of “Oh, well…”
Upon checkout, no one even asked me how my stay was. And no one said thank you for staying with them.
There are plenty of other hotels in the area with exceptional customer service and they will be getting my business from now on.
Short 2 night stay. Very pleasant. Nice clean room. Good parking. A little oasis from the hustle and bustle. Nice atmosphere inside the hotel. It is an atrium so you can look down at the lobby from all floors. Not closed in by just hallways. Close to downtown Burbank that has lots of shops and a mall and movie theaters and restaurants.
Excellent place to stay!
The Coast Annabel offers travelers with an outstanding travel experience, a smaller hotel with clean, comfortable rooms (and excellent suites!); amenities that are appropriate but not overdone; excellent food, room service – but most of all – a wonderful staff who really makes you feel that you are at home with them. They ‘go the extra mile’ for their guests and this truly facilitates the guest experience! It is one of my company’s approved hotels in this area and despite the availability of larger chains in proximal areas – the Coast Annabelle is my favorite hands down!
- Christie A
You can do better...
On my continued search for a hotel in Burbank that’s clean and quiet, I made a reservation at Coast Anabelle. It will be my last.
First the good points: the rooms are clean, the bed comfortable, and the the staff friendly and helpful, especially the room service waiter. A coffee machine in the room with Starbucks coffee was a nice touch. What more could you ask for? Well, quite a bit it turns out.
First, the rooms have very dated decor and the bathroom looks like it was made from items salvaged from a Marriott remodel. Seriously, the sink and fixtures appeared to be from the 1980s and came complete with a cigarette burn (in a non-smoking room?) The carpets were dirty and faded. The cheap beige shower curtain didn’t reach the bottom of the small shower stall, which also had mildew. Note that the room was bowling alley large, so the tiny shower was surprising.
Then the details: the trash bin wasn’t emptied, there’s no bottled water in the room, and the room service menu was missing basic things like orange juice and milk options. I ended up writing up my own order, which room service delivered, but why not update the menu?
All of these things might be forgiven if it weren’t for the worst thing about this hotel:
The rooms are oriented around an open central foyer, and in the corner of which is a small bar. The barman apparently likes to entertain late into the night because every night I was there I was kept awake by loud conversation and drunken laughter (you know the sort that knows no volume limits). When I asked the room service waiter he diplomatically said “Oh, he’s, how can I say it? Quite a character”.
So, if you like bars and want to be entertained in one, stay at Coast Anabelle. At least after a few drinks you’ll not care so much about the room quality.
Coast Anabelle can do better, and so can you dear traveler.
Exceptional Hotel & Staff
Exceptional Hotel & Staff! Staff was always polite and professional from the moment we called the hotel all the way through checking out. This type of service starts at the top; therefore, I give credit to the hotel manager for all of the accommodations. When my boyfriend and I stayed, we booked the Disney package which elevated the excitement of our trip! I would recommend this hotel to anyone traveling to the Burbank area. Even when we ordered breakfast, we were surprised at the high quality, selection, and quantity we received. Overall, I would stay here again and recommend Coast Anabelle Hotel to everyone!