Room was clean , friendly staff who were very accomodating, after a 12 hr ride, the girl at the front desk made sure we had parking for our trailer, and set us up in a room with a jacuzzi ( the price was cheap and room well worth every penny. I have been thru Whitehorse a few times and never knew this hotel was there. It will be our go to hotel for now on.
Best hotel in Whitehorse
The bed in this hotel was very very comfortable. The fireplace in my room didn’t work, there was a 2-people jacuzzi in my bathroom and the room decor was ’80s… But it didn’t matter because my bed and pillows were so darn comfortable. And in a hotel, that’s all you need. Internet may have been a little slow but was reliable. The hotel has a bar and a breakfast restaurant. I mean, what else would you need. Next time in Whitehorse, I’m hitting this place for sure. This is a big, but very busy hotel. It shows they offer great quality.
Room was over top of a noisy bar. Noise was so bad I might as well have been in the bar. Was told it closed at 10pm and knew the hotel was booked so decided to stay. Bathroom was not clean. Called and had a nice lady come and clean it. Found mouse poison in the room. Very unsafe had there been children or pets! Not to mention unsanitary. Called to change room as I am paranoid of rodents and wouldn’t be able to sleep. Front desk said they hadn’t seen a mouse in a couple weeks but could change my room. Changed rooms down the hall. Thought it would be ok since it wasn’t a kitchenette like the previous room and maybe that was why there was a mouse problem. Turns out the carpet had been freshly chewed from mice. Decided it was late and I could make it through the night. Looked over and saw a hole by the tub in the room where mice were probably getting in. Thought I would stuff it with a towel when i was brave enough to get off the bed. then heard them! more than one running in the walls and under the tub. Changed hotels. Front desk staff told me she didn’t understand as it was their nicest room!
Staff was not overly concerned about my issues. – not able to check in, dirty bathroom, noise over the bar, mouse problem. Had to be prompted for solutions. When I was given the option to change rooms I was moving my stuff from the first room to the second…A staff person was in the second room and scared me. I was already very anxious due to the mouse problem and other issues i was having at the hotel. She was getting stuff from the fridge and quickly left saying I know that wasn’t very good. Now I had to wonder about the cleanliness of the room! Had another guest already been in the room? Were they going to try and come in the room later? Then I headed back to the first room to get the remainder of my things. There was a cleaning staff person stripping the bed. Scaring me again. Anxiety is now through the roof! He told me to come in and get my things. I told him he needed to give me a minute to collect my stuff. I was not comfortable being behind closed doors with a man. He waited in the hall.
Nice Hotel but NO PARKING FOR RV
When I called to make our reservation, I told them we were pulling a trailer and asked about parking. I was told they did. When we got there, we could see they did not and could park on the back street. We didn’t feel safe leaving it there so we were lucky to find one out front. They have a good restaurant and I think a lot of locals go there so parking was even limited to cars. The restaurant and staff were very nice especially Amanda. Rooms were clean. The only problem for us was parking.
The service at this facility is extremely pleasant with friendly helpful staff
Best rooms in Whitehorse by far. Staff go above & beyond to ensure your comfort. The friendliest most helpful staff in Whitehorse. Close to shopping areas and services. The only problem I encountered was this particular room I was assigned was the buffering between the adjoining suite, you could hear when the bathroom was being used and when there was conversation between individuals. The best experience was with the extremely friendly staff.