Good stay after camping trip!
Comfy and clean rooms, and really nice staff (a theme for the Yukon for us!)
We were happy to have a clean shower, and big comfy duvet after our Dempster Highway adventure. Close to downtown amenities, and we walked over to the SS Klondike as well.
Booked thru booking service worked out fine.
This room was cheaper if booked through a booking service. We had a small, standard room, but it was certainly enough for us. I especially liked the shampoo, lotion and gel in the bathroom. They were new, tall bottles, eco-friendly. It was a lovely touch. Everything looked new in this room. There was even a small kitchenette provided, which we used. It is modern and nice-looking in the lobby, and it is well located. Would go again.
Been coming here for over 20 years!
I’ve been coming to this hotel for the last 20 plus years for work…in fact my father worked on the construction of this hotel.
The hotel staff are very nice, as for the restaurant and The Deck staff…the service was horrible.
The first morning I was there to eat breakfast, I waited 25 minutes before I got up to leave.
I told her not to worry about my breakfast only to find out, she forgot to place my order.
There were only 6 people in the restaurant at the time.
I did not eat there anymore during my stay.
The Deck used to be a place I enjoyed eating after work because of the diverse selection of food.
The new menu is sub-par at its best.
The service was slow at its best.
I tried the Clubhouse sandwich which never disappointed me in the past.
Brought me the wrong dressing for my salad, never toasted my bread.
I had about 3 bites and never ate there anymore.
Maybe if the waitress’s(the comet)and cooks weren’t smoking marijuana out back by the dumpster, which is so blatantly obvious, they wouldn’t be making all these mistakes.
My coworkers and I refuse to eat there anymore, but if your one for eating food that’s been handled by dumpster/marijuana hands…have at her.
The beds are very comfortable with lots of pillows.
Like I said the hotel staff are very friendly and kind especially the manager, the one with the German accent.
- Ron H
Convenient Location - accommodating staff
We decided to visit the far North again to see the Northern Lights and while there are limited choices in Whitehorse, this hotel had some of the better reviews and Coast hotels are usually pretty good.
The first room we were offered was REALLY stuffy – it was really stale and didn’t smell pleasant. It was pretty warm still and the rooms all had fans in them but there was something about the first room that just wasn’t right. We went back to the front desk and they were thankfully not full so were able to switch our room to a lower floor and seemed to be much better (the smell only seemed to be in the room as the hall wasn’t so bad – guessing just that they weren’t used to being so naturally warm). The room looked clean but the staleness was a bit too much and glad they were able to move us.
The rooms were pretty spacious and the bathroom we had included a spa tub (which was a little slippery for showering but fine).
I also had a chance to use the workout room which had a problem with the lock but the person at the front desk was happy to let me in.
A few challenges with an aging property but the staff went out of their way to close any gaps which drives me toward the 4 vs. just a 3.
After reading reviews of this hotel I’m confused about how it’s been favorably reviewed. Beginning in the lobby I started to notice how dirty the place was. All along the baseboards (which are tile) there is built up dirt, dust and who knows what. Our room was OLD, dirty, & dated. There is no A/C, which wouldn’t be a problem if there were screens on the windows! There was a rotating fan but we could not use it because it would stick and knock so loud trying to turn. There was exposed wiring underneath the heating unit running the entire length of one wall. The room arrangement was strange. There were 2 queen beds but they were facing foot to foot and the very small TV was located on the side of one of the beds. There was no possible way to watch TV without sitting on the side of the bed 3 feet from the TV. We would have changed hotels but we had been traveling all day and just wanted to sleep. The bathroom was so old and dirty. There is wifi and a small coffee pot in the room. My suggestion is to find another place to stay if you are traveling through Whitehorse.