Very good service by the staff I was treated like a queen. Enjoyed my stay very much. The rooms are kind of small for a family of four but we made do. The bed was luxury at its best. Pool was not adult size for swimming.
- Margaret B
While there is an updated or two the property could use, it is VERY clean and VERY comfortable. The staff is very friendly. There is plenty of parking. The view is lovely on the river side. The bed was perfect!!
- Katy B
Feeling well cared for
Our stay was very enjoyable, We never felt rushed and all of the employees from housekeeping to management made our stay a delightful one. Customer service was an obvious priority and staff went out of their way to make us feel like we were pampered and appreciated..
We are here on a business trip for two weeks so have been having to deal with staff daily; they are very attentive, very helpful and very easy to work with; go out of their way to accommodate our needs. The front desk staff is very friendly and helpful (Lakisha (sp), Amanda, Amber and Sherry (sp)); Marcie is willing to run us around in shuttle if need be at any given moment. So far everyone has been a pleasure to work with. The Rivertop Grill at the top of the hotel has very good meals and most of the staff up there is great, however, there is one individual bartender who does not seem to be happy he’s working here; one of my co-travelers indicated he believes he met him after I did because not very friendly, no smile, while the other bartender that my co-traveler met apparently was extremely friendly and goes out of his way to come say hi when they see each other..
The hotel is conveniently located in the heart of what I would call historic Wenatchee; you can get to the Pybus Market by walking and while there walk along the hiking/biking trail along the river. The Pybus Market has several cute shops and restaurants inside.
The hotel has a nice indoor/outdoor pool and they keep it well maintained. The hotel rooms themselves are quite nice and roomy and come with a full size ironing board and iron; the beds are very, very comfortable.
On the whole, this is a great hotel and I would definitely recommend and would definitely stay here again if need arose to be in Wenatchee. The staff is great and very accommodating.
This is a perfectly good hotel, though nothing spectacular. The rooms are clean and the beds are better than many, though the rooms themselves are a little small, making the space around two queen beds pretty tight. The staff is very friendly and helpful.