A casual place to rest
The hotel has a very warm and inviting feel, the lobby area equipped with a nice fireplace is a great place to relax if like me you find hotel rooms however nice a bit Closter phobic, I enjoyed the pool area well laid out however the weight room left much to be desired. I especially enjoyed the view from the 9th floor bar and restaurant.
Doing a lot of upgrading in the rooms
Rooms are being updated and the beds with 5 pillows are comfortable. Staff is very nice when you check in. Candy and Apples always at front desk. Coffee and fresh water is available in the commons area. The comment I said before, is a breakfast should be available complementary. Yes the hotel has a restaurant and it is tasty. The new hotel behind the convention center has a restaurant and a nice breakfast included with your stay. Just saying. Enjoy!
Terrible Front Desk
This was our first time staying at a Coast Hotel. We had the opportunity to stay with family in Wenatchee, but because we saw a good rate available, and the location was convenient we decided to try the downtown Coast hotel.
I am sharing my experience hoping that the management of this hotel will take heed of the situation occurring. The public face and image of this hotel was certainly compromised this evening. There is the wrong person in the wrong job at the front desk, or perhaps she just needs much more customer service training. I hope this is a rare occurrence, but this is something that I believe should be brought to the attention of higher level management.
We were not greeted or welcomed at all by the front desk host, Emily. After sitting for several minutes in the office behind the front desk (where she could obviously see us), Emily finally came to the front desk. She did not offer any kind of a greeting, but simply walked to the front counter and stood and looked at us without saying anything. When I asked if there were rooms available, she said yes, and quoted us a rate that was nearly $35 per night more than the Coast hotel’s direct website quoted. I mentioned that I had looked online at the Coast hotel’s website and saw the quoted price. She said she was unable to match the online quote. (Even though it was the Coast’s direct website online price. ) So I stood in front of the reception counter and made an online reservation using my phone, at a rate that was well-over $35 less than she had quoted. She let me know that it would take at least ten minutes for the reservation to show up on her end. So I had to stand at the front desk waiting for my online reservation to show up on her system—nearly ten minutes. Emily was extremely unwelcoming and unfriendly. So much so that I was truly taken aback, and nearly decided to leave because of it. I have not experienced such a cold customer service experience at a hotel in many years.
If it were not for the cold and surprisingly unwelcoming greeting, the likes of which I have not experienced in many years, I might recommend the Coast. The room is adequate, clean and comfortable. I believe I would have had a completely different opinion and review had we received even an average welcome/friendly level of service from the reception desk.
We have many future trips
planned to this area, but we will not be staying here again and do not recommend this hotel.
Great Hotel for the location
I had never been to Wenatchee. My service at the front counter wasn’t that great, but otherwise my room was good and the restaurant upstairs was fantastic. It is a little outdated and needs a little bit of a new paint job and fixed patch jobs in the walls, but the bed was comfortable, the views were wonderful and I felt safe. I will definitely be coming back here soon, and bringing my dog next time, now that I know it is a dog friendly hotel. I am very happy with staying there. I just wish my points from this trip could be added to my rewards account now that I have one.
Weekend in Wenatchee
The front desk staff was awful. They couldn’t have been more unhelpful or bored. My husband didn’t like the bed, our coffee maker was broken and the quality of the hotel was just not what it used to be.