The Gem amidst Modernity
Outstanding is the appropriate word to describe our stay. The car was expertly parked for us, the reception welcoming and efficioent and the other services just what we needed. We will certainly rebook when next in Seattle. And many thanks to all who helped us on our way.
- Donald P
One block to the convention center!
We stayed at the Roosevelt for the second time during market week in Seattle. The location was wonderful – only one block to the convention center! We have been VERY comfortable both times we have stayed at this hotel. The staff are all very accommodating and friendly. t feels very homey and welcoming. The rooms are super comfortable and clean. We had an awesome time in Seattle due in large part to how comfortable this hotel is. Thank you!
Right in the heart of down town with easy access via sky train to the needle and easy 2 along distance to pike place market. Rooms were very small but matched with low cost and great location we did not care. Would stay here again. Seattle was our favourite city on our trip.
So far, So good at the Roosevelt.
Me and my male friend just checked into the Roosevelt and it is our first time in Seattle. We recieved a low rate and were pleased about that. However, we were given a Standard Queen size room that we were highly disapointed with. It was so small and completely unspacious. Very uncomfortable. I called down to the front desk and asked if there was anything else that they could do for us. Hailey at the front desk told me she had a guest in front of her and she would see what she could do and then call us back. Me and my friend, waited about 20 minutes until we heard back from her. We were growing very impatient. Just before we were over the waiting, Hailey called us back, politely explaining she had about 20 people just check in. She gave us a few different options and one included a 30$ upgrade to their “Whirl Pool Suite”. I said yes that suonds great and withing the next 5 minutes a bellman was at our door to give us fresh keys to a room literally 3X larger then the one we were originally in. I was pleasantly surprised at the new room, and I shortly forgot how truly dissapointed and unsatisfied I was with the first room. The costumer service was polite, and accomodating. I think the Roosevelt has just about redeemed themselves. My only other complaint at this time is that when the bellman Eric came to give us new keys, he did not offer to help with our luggage. . . He watched as we quickly gathered our belongings and stood in the doorway silently… Uh how unhelpful and awkward is that? I work at a Forbe’s 4 star hotel in the Napa Valley so my standards are high. With such a low rate, I am now pleased with the room I’m in, but there’s definetly room for some improvement. I’d recommend this hotel… but I’ll give them a couple days until I form my full opinion of their customer service.
- Hannah T
A Gem in Seattle
There’s always a push to stay at a conference hotel, usually a big chain. I wanted to save money- I didn’t realize that I would also get a much better experience. Beginning with the lobby, which is like the living room of a fine estate where you could sit and read for an hour, the hotel is well-appointed, yet classic in style. An old hotel, modernized for your convenience, you have comfortable rooms with top-rated linens and soaps, great lighting, flat-screen TV and WiFi that works really well. AND…the windows open. But it keeps getting better. There is a full workout room, a well-equipped business center and office and conference room space available for rent. It’s located perfectly, 2 blocks from the Link, close to everything great and yet quiet. It’s a great price in a perfect location.
But let’s go that next step farther. The people. We had cause to ask for suggestions in the area and all were not only fabulous, but also ones not highlighted in the tourist material. Eric provided us expert information tailored to our requirements and he never missed a beat. Learning we already had a res at one place, he produced a coupon to get us a free app. In every instance, we were treated as if we were 5-star guests at a 5-star hotel. I doubt my comrades down the street at the Sheraton had such a good experience.
Next time, consider looking into a hotel whose name is unfamiliar. You may find yourself as delighted as we were.