Never Again--Worst Service Ever
This is a tired hotel desperately in need of updating. That aside, the staff needs updating and vigorous training on how to treat customers.
There was no tv in the Fitness Room. It’s really important to me to stay in shape when I’m on the road–or, at least try to. Over my 3 night stay, I complained 3 times, then quit. Why? I spoke to the manager on the 3rd trip to the registration counter. His response was a stunner. He said the tv had been stolen within the last month. When I suggested he go buy one, he said the problem was no one watches it. Really? Guess that makes me a nobody.
- Pili M
Dirty room & bathroom
Stayed one night, booked through Hotwire.
The problem with the Coast Hotel is that they apparently follow the “Bad Hotwire” rule, wherein you book via Hotwire or another discounter, they assign you to the crappiest room in the hotel. This unwritten rule is the bane of many travelers, and should be considered when booking here.
But first, the good. The location was convenient for my needs, and despite being very close to I-405 and the NE 8th St traffic catastrophe, it was mostly quiet. The staff at check-in was very friendly and efficient. Parking was ample, despite the new Chik Fil-A location next door.
As for the room, well… We were placed in the “outside” wing, towards the back, overlooking the pool area. Outside of our room was a stack of dirty room service dishes, which were there from the time of check-in (4:00 PM Wednesday) until we checked out (8:00 AM Thursday). Inside the room there was a funky stink, like that of a moldy air conditioner mixed with dirty socks. There were huge water spots on the ceiling from a leak, and the wallpaper was peeling in several places.
But the coup de gras was the bathroom, which had… physical evidence… that the toilet had not been cleaned very well, if at all. Skids, people – we’re talking skids.
So. If you’re going to end up staying here, then Buyer Beware. And if you somehow end up here via Hotwire or Priceline or something similar, then consider yourself warned, and be sure to check the facilities for proper cleanliness before settling in.
Really enjoyed my room and the staff!
Very comfortable room. The staff was absolutely A-1! I will stay there whenever I am in Bellevue. It was close to restaurants and shopping. I enjoyed the food at the hotel and the free breakfast. The value is unmatched.
You Get What You Pay For, Maybe Not
My average rating may be generous, but the place is not bad. I wanted an inexpensive hotel near the convention center. This place looked OK. The room was clean and relatively comfortable. I enjoyed the breakfast. The place is in need of renovation. The desk staff is less than efficient and obviously poorly paid. The dining room staff was nice. Some say this place is overpriced, I thought it was reasonable compared to other hotels in the immediate area.
Overpriced and extremely outdated
My rate was $225/night and this does not represent good value at all. The rooms are extremely outdated. I don’t understand why a hotel would update the lobby only. This sets the expectation that the rooms would match the décor and this is not the case at all and somehow feels like a bait and switch. It feels like a $69 roadside motel, with the chain on the door and the huge heater/AC unit with manual control knobs. Lack of outlets for today’s traveller and ended up plugging in the coffee maker on the floor.
I do understand why this was the last hotel in Bellevue with availability and why my colleagues say they prefer to stay out of Bellevue and drive in if this is the only option available. Nice to have parking, breakfast and wifi included, however this doesn’t make up for the shortfalls of the room unfortunately.