the benson

a coast hotel - portland, oregon

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Traveler Rating

Cleanliness
Sleep Quality
Value
Service
Location
Rooms
Excellent
 
1707
Very Good
 
785
Average
 
265
Poor
 
114
Terrible
 
63

Most Recent Traveler Reviews

Wonderful Bed.

Recently stayed at The Benson for the first time. Lovely historic building. The lobby is old-time beautiful. The rooms are all modern with all the usuals. Shower was wonderful as well as the bed. A great night’s sleep. If this is in your budget would definitely recommend.

- Cathy G

Elegant and older hotel; centrally located - some problems.

The hotel is older and the lobby is elegant. The staff is friendly and attentive. The room was clean and nicely cleaned every day if you wished. The conference food was quite good and plentiful.

The room’s bathroom area is quite small with a funky sink where the faucet does not extend into the sink. And so I was constantly getting water all over the sink and floor. The work desk area is quite narrow and the desk chair does not have rollers which were frustrating issues. The fitness room on the 2nd floor was quite small and cramped. One of the smallest hotel fitness rooms I’ve ever been in. At one time, there were 6 people in there and it was ridiculous it was so crowded. Finally, the homeless around the hotel and downtown Portland, in general, is horrible. Given this issue I was surprised that the side doors were unlocked and would allow anyone to sneak in the side and go up the elevator (at least to the 3rd floor) without a pass key. That’s an issue.

- Cory S

Benson Portland Reservation

The Benson and the Hotel For Everyone cancelled our reservation and did not let us know. When we arrived at the Benson we were told that our reservation had been cancelled. We DID NOT receive any notification of the cancellation from the Benson or Hotels For Everyone, however, our credit card was billed for the $407 for two nights by Hotels For Everyone. The next morning we called Hotels For Everyone and received a recording that the company was no longer in business. We are working with our Credit Card company on getting a refund. We our not happy about the fact that the Benson would not honor our reservation price and we ended up paying $600 for the two nights!!

- Odyssey49529238069

Never again

I was here for a week on business. The hotel is old and worn – torn carpet, lights burnt out, scratched woodwork. My room went four days with no cleaning despite 3 calls to housekeeping. The noise from a construction site awakened me between 3 and 4 AM each morning of my stay. By day two, I asked for another room. The rude front desk staff said they had no space, but to call them to report the noise. Why? When I checked out, the front desk staff could not have cared less about my concerns. Then, the concierge refused to mail a package for me, so I had to walk 6 blocks to mail it myself, while schlepping my luggage. I will never stay here again.

- Google B

Wonderful Customer Service!

At the front desk, Bre was amazing! She gave her personal recommendations for must-see Portland attractions and places to eat and drink. She even left a personalized note and chocolates in our hotel room. Provided to us above and beyond customer service. Can’t say enough great things about her. Thank you so much Bre!

- JoniA928