the benson

a coast hotel - portland, oregon

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The Benson, a Coast Hotel

Traveler Rating

Cleanliness
Sleep Quality
Value
Service
Location
Rooms
Excellent
 
848
Very Good
 
523
Average
 
191
Poor
 
86
Terrible
 
43

Most Recent Traveler Reviews

Excellent Choice! Walking Distance to Downtown and NW 23rd Street! Fun!

We LOVED THE BENSON! They put us in a corner room and were just spectacular to us! We try to stay here whenever we come to Portland. We think it’s the BEST place for the price in the area! Highly recommend this hotel to anyone and everyone!

- Marcy W

Mostly great and would stay again.

The Benson is a lovely hotel, a beautiful Portland classic, in a fantastic location, and overall our stay was great. However, when we arrived, we found the reservations manager had incorrectly entered our Trip Advisor reservation into the wrong date. We had purchased online/reserved for Saturday and the hotel had us down for Sunday. Fortunately, they were not sold out and were able to correct the error, sent an apology card and a chocolate petite four to our room, and made it good. The rooms are not large, but have adequate space and have a quiet, modern HVAC and a controllable thermostat, which is important to me. I did not care for the old fashioned roller blinds on the windows under the draperies – while they do block out light well, they look awful and ours stuck and wouldn’t roll back up.That is unfortunate, and those need to be replaced with something nicer, to match the quality of the other furnishings and decor. The bathrooms have been renovated, but the contemporary glass door that opens leaves you with difficult room to squeeze in. It’s a little cramped in there. Finally, all of the people we encountered, from the valet, to the bell hop, to the concierge, to the reservations manager were really wonderful, but there was one young woman working at the desk, who simply has not been trained well in hospitality and customer service and they really need to work with her, as she seems snotty and immature, as compared with the rest of the staff, who were wonderful. The concierge was very very good.

- Erin S

Excellent hotel will stay there again

Great hotel with great employees my stay was great I will recommend this hotel to all my friends.The hotel is centrally located the food in the hotel was very good the place was very clean the employees were very friendly

- stuartl611

Beautiful hotel in a great location!

My daughter and I thoroughly enjoyed our stay at the Benson Hotel. Our room was immaculate and very comfortable. We will definitely consider staying again – the location is very convenient and the staff was friendly and helpful.

- michellemG6668BG

Beautiful hotel, disappointing room

The hotel is absolutely beautiful and is in a great location. However, our room was filthy even after it was cleaned “again.” I would recommend the Benson for others that do not care about a clean room because the staff was amazing and as I said centrally located.

- sheenamarks