I travel to Yellowknife regularly for work. Over the past four years home away from home has been the Fraser Tower. On this last visit the kitchen was ill equipped. No large bowl to mix in, no egg flipper, serving spoons and the frying pan provided was warped badly with peeling teflon. The kitchen was also not very clean. Burnt on food around the stove burners, dirty finger prints around the cupboard handles and toast crumbs in the cupboard. When we spoke to the front desk person in the morning we were assured it would be looked after. After a 13 hr work day we returned to find that nothing had been addressed. In the morning the shower only had scalding hot water and it was impossible to adjust the temperature. The next day a note left on the table asking again for the kitchen items got us another warped peeling frying pan with the requested utensils but the room was no cleaner and two pillows were gone from the bed. We stay at this hotel because it provides a kitchen but the cleanliness and service needs to improve greatly. Phone calls to the front desk after 8pm go unanswered as well. Wifi was extremely spotty and unavailable at times.The location is nice, convenient and offers a nice view of the lake. However, other options will be investigated for the next trip
- Linda J
Comfort Away From Home!
A much needed time of comfort for my husband and me while we undergo stressful events. We were so well looked after. As usual, a big Thankyou to all the staff! We always recommend this hotel to our family and friends.
DON'T BELIEVE THEIR PROMISES.
We are professional photographers traveling to see the aurora. When we booked the room; we had a conversation more than 90 days in advance of our stay. We were promised a room by JC at/near the top of the building on the side away from city lights on 6/20/16, at 2:57pm.
When we arrived that was not the case, and JC refused to honor that promise. When I said that we would be canceling our week long stay, he rather snarkily asked if we had tried to find another hotel. we replied that we had invitations from friends in town and had only booked the $1500+ stay because of the promised view..
Nice apartment hotel with complimentary breakfast
I really enjoyed staying here. The room was much bigger than I expected, and it was very comfortable during my stay to see the aurora borealis. The kitchen was well-equipped, so I was able to eat in whenever I felt like it (there is a grocery store within walking distance.) The complimentary breakfast was nice (and they had peanut butter as well as hard-boiled eggs.) The cleaning staff were friendly and efficient. The hotel balcony was a nice addition to the room. Front-desk staff were attentive, knowledgeable, and very helpful. A really comfortable apartment hotel. I’d stay there again in a heartbeat.
Yellowknife in Sept
There were 8 of us staying in two 2 bedroom suites. Hotel is older but good value for the price.We made good use of the kitchen and had dinner there for our three nights stay. Breakfast is okay but there is not enough sitting area downstairs, we had to bring the eggs, pastries and cereal to eat in our suites. They have 24 hr coffee and tea in the lobby which is a bonus. Staff is very friendly and helpful.