A couple changes would make a big difference
The property itself is getting a little dated and is due for a renovation. The lead up to the hotel is lackluster and the lobby is standard at best. The property is without a lounge which seems odd for a 14 floor hotel. They instead opt for a continental breakfast and bring in hot plates for dinner during the work week. I cannot comment on the quality of the food as I didn’t partake.
The rooms themselves are very spacious and the suites feature a full kitchen. The décor in the rooms along with the appliances are dated but adequate. The bed was quite comfortable and the room darkening blinds were good enough to battle the 24 hours of daylight this time of year. Being the sub-arctic, air conditioning wasn’t a priority in the vintage of this property. Likely not an issue during most months of the year.
The staff can be separated into two groups. The front desk staff and the housekeeping staff. The front desk staff were great and especially the woman who sets up the breakfasts in the morning during the week, she was such a genuine and caring person.
Unfortunately it would seem that the housekeeping staff are not as motivated to carry the brand forward. There was literally a pistachio shell in the hallway for 5 days, right in the middle of the hallway. The housekeeping staff can be expected to make your bed and change out your towels, sometimes they would even take the garbage out.
Overall I would say that this hotel exemplifies a 3 star. I would stay here again but I would know what I was getting.
- Mike O
Great hotel. The staff are very professional, friendly and go out of their way to make your stay enjoyable. Nicely located, a couple of blocks away from the downtown core but close enough to be able to walk. Place to stay if you are in YK.
Coast Fraser hotel was an excellent hotel for our short visit and I would recommend it to anyone , especially for an extended stay. The beds were very comfortable and the view was exceptional from our balcony. Staff were friendly, informative and very efficient. The hotel was very clean.
- Linda B
Unclean, but Comfortable
We decided to do a trip to Yellowknife so that we could experience the Northwest Territories and so that we could see where Highway 4 ends and the Ice Road begins. We chose the Coast Fraser Tower as it was ranked #1 in Yellowknife.
We were disappointed to find a nice room that just was not clean. The refrigerator (a short one) had a thick layer of dust on it. The bathtub was not clean and had a bathtub ring, and the bathroom sink would not drain. While the hotel took care of the sink when asked, I would expect that they might have caught the sink clog while cleaning it with running water as it was clogged badly (it took more than 10 minutes to drain a full sink of scalding hot water). Wouldn’t housekeeping notice such a thing? Or, is housekeeping really cleaning the rooms?
The service at the front desk on Friday night was very good. The young man was professional and helpful. We enjoyed talking to him. For the rest of the trip (a Saturday and Sunday) the service was not friendly nor very helpful.
Lastly, the breakfast was pretty bad. It was basically stale cereals, lukewarm coffee and water for tea that tasted like coffee.
Overall, it was nice with some good things, but we would not stay here again. We do not recommend.
Basic but comfortable
I visited Yellowknife as part of a larger trip to Canada. The hotel selection in Yellowknife is rather limited to say the least, but this seemed one of the better choices. The suite was HUGE, although a little dated but still clean. The free breakfast was basic but there was enough choice to fill you up. A taxi from the airport was about $20 including a tip.
Other than a mistake with billing (which was rectified very quickly), I was pleased with my stay.