New Year trip in
Very good service, location and cost effectiveness for overall hotel. As usual the staff took very good care of us. We do appreciate them all. I would recommend that folks look into asking about the renovated rooms to stay in. These would be the rooms higher up from the ground floor.
A lot of space
There in January for Business (2nd stay here): Competitive rate, 2nd time I’ve had a 4 room unit (kitchenette, bathroom, living room, bedroom) so I assume all suites are similar, if not bigger. somewhat distant from Downtown (10m walk), but great view of the surrounding area hills and causeways.. No kitchen on site, but a communal dinner/breakfast are offered at a modest fee, brought in from elsewhere. (use the opportunity to get out and see some local spots, like Elke’s or Bullocks)
Our two bedroom suite was very spacious and comfortable however it was let down by the cleaning on our arrival. The dining table had not been wiped down and had sticky spill marks all over it also there was an exploded can of beer in the freezer. The bathroom could have been cleaner and the cover on the one of the beds was dirty. All that said, we did have a comfortable stay and the the staff were very pleasant and accommodating.
- Rodney B
Spacious but hotel lacks quality & management
Came here as a family of 5 and booked 2 bedrooms, both with one king sized bed, a washroom with a bath tub and kitchenette. The hotel is good if you really want a kitchenette because it does have a full sized fridge, freezer, microwave, stove and oven. The rooms are larger than your average room too. However the items in each room’s kitchenette varied and was so inconsistent. Its as if they just work around with whats left or random pieces that they’ve put together for each room. One kitchenette had a water kettle, the other didnt. Pans and bowls were pretty random. Arrived around 2pm and although check in is officially for 3pm, our 2nd room was not available until 5:45pm or so. When asked why, they said they were understaffed. Once the 2nd room was finally done, we came in and HOLY SMOKES it smelled like instant noodles. They didnt even bother to spray air freshener or anything. The smell was obviously from the previous guests. When I called reception to ask why it stinked, they said that by then around 6pm housekeeping staff was already gone. Ummm so basically you’re telling us sorry but you cant do anything – wow. What was consistent was the TERRIBLE WIFI. The wifi kept getting cut and was almost non existent, might as well have none. The day before our last night, we had the “make room” sign but they did not clean our rooms. That sucked. Breakfast was mediocre, but thankfully free and included. Just pieces or bread & bagels with small packaged spreads, fruits, milk, juice and cereals. There isn’t an in house restaurant at the hotel also. By chance my family and I went to the Explorer hotel because a friend was staying there and my god the amenities, service and wifi were wll awesome. Stay here only if u MUST have a kitchenette, if not, quite frankly there are much better hotels that are also closer to downtown. We were just so disappointed with the lack of care and assistance by the management and its a shame because prior to booking the hotel, it seemed so promising.
- Meghan C
Not So good experience
We were offered a smoking room instead of non smoking room. It smelled terrible and the housekeeper wasn‘t available to help either. We were very disappointed. Luckily, the smell went away after we had the window open while we went out for the aurora light hunting.