Pool and Hot Tub Closed!
We have stayed at this hotel many times and it is our go to accommodation in Whistler. However, this time I was very disappointed to discovery upon check in that the pool and hot tub were closed for maintenance. We had booked our room in March and at no time during the booking process or when I confirmed the reservation were we advised of this. Apparently the notice went up on their website after we had made our booking. I would have thought they would call or email people with existing bookings but they did not. One key reason we stay at the Coast is the pool and hot tub and had we known would have booked elsewhere. I brought it up with the manager and she offered to find us accommodation in another of your partner hotels but none was available. She then offered to cancel our reservation at no charge and we could find alternative accommodation (on the Friday of a sunny long weekend!!??). Finally she offered to waive our parking charges. In all I thought the matter could have been handled better as we should have been advised of the pool closure in a timely manner.
Good location, good amenities and well priced
This is not a fancy place, but it is comfortable, in a good location and perfect for travellers who want a decent ski in-ski out hotel with room to make your own meals. Our room was a little tired but exceptionally clean, extremely comfortable, quite spacious (we had a Queen room) and had everything we could need. Breakfast was provided and plentiful – lots of food to fuel up for the day. Having an on-site ski hire shop was excellent. The location was away from town but we specifically chose this location on purpose – we easily got in and out with the complimentary bus service that runs throughout Whistler. Having our own little apartment in Whistler at a decent price was great. We will stay again.
Disappointing experience May long weekend
During a summer weather stay I would not recommend this hotel…its too far from the village up the mountain – thus having to pay for more parking in the village after already paying a fee to park at the hotel – probably ok for skiing – ski right to the hotel or village but during summer weather its like climbing the grouse grind – bus system doesn’t start until 10 am
May 2017 long weekend
The pool area was closed for 2 weeks for renos so the picked the May long weekend (photos still up on website), smokers on balconies each night, bare bulbs on ceiling lights, fridge very loud, parking expensive, no air conditioning. We expected more from a brand name property like Coast Hotels.
Lovely suite and hotel.
A gorgeous suite with everything anyone could want for a short stay in this stunning resort. Sad that the pool was out of commission but since we were staying out of season it was understandable if still disappointing. Will definitely try and stay again and will recommend it to others.