Stayed one night to attend a medical appointment at Royal Jubilee Hospital. The Hotel provided a discounted rate due to the medical nature of the stay. Nice consideration. The Hotel location was within easy access to the Hospital as well as downtown and the beautiful harbour. Be prepared to spend more on your bill for the underground secured parking if you choose to.
Good location but dated hotel
Hotel is situated in a good spot. Rooms were quiet and service was good. However, rooms were very dated and can really use updating. Ordered room service which I was told would take about 15-20 minutes. After close to an hour I called to find out that they forgot to put in my order. They were apologetic and admitted they made a mistake. They put the order in right away and they brought it up very quick with an apology and wouldn’t even charge me. Even though they messed up the initial order they handled it very well and certainly made up for it with their response. That earns top marks in my book.
Good value for the hotel but would likely pass on coming back unless the rooms were updated. I’d prefer to pay a little more but stay somewhere a little nicer.
We stay a total of three nights here in Nov, one night first and then three days later two more nights. The hotel is in a nice area facing the sea, close to the tourist area of waterfront. Unfortunately the weather was very wet and we didn’t get to enjoy a lot of walking around the area.
Checking in and out are both very efficient, staffs were very accommodating. The second check in I couldn’t be there but they recognised my husband and let him check in and rest before I arrived. The room was nice the first night, the other two nights we asked for a two double beds room which was a touch dated and not too well maintained. We will try to remember to ask for a pet free floor next time as I could feel my asthma coming on during the second stay, as I am extremely sensitive to cat’s hair.
Toiletries is in big bottle to be environmentally friendly but they would give shower cap and toothbrush when we asked for it.
Price was reasonable but parking is expensive, probably due to the area. However it is a secured gated parking so it is worth the money. Much better than the free open parking in Coast Chilliwack where our car was smashed and broken in.
The restaurant was a let down. I wrote a separate review on it.
Wonderful hotel with a nice view
It is very easy to get around anywhere in this hotel. With a big bonus of a ocean view. nice walking path as well. Staff were very friendly and helpful. The food in the restaurant is very good as well.
Exceptional service and fabulous rooms. We were in the Harbour Suite but I imagine all of the rooms are wonderful. The staff was willing to do all the little things to increase the enjoyment of our stay. It was a great experience.