Harbour view, comfy beds and heated toilet seats!
We couldn’t have been more pleased with our stay in a standard room but with harbour view. The bed was exceptionally comfortable, room spotless and location quiet but within easy walking distance to the city centre. The toilet seat was Japanese style – heated and with a built in bidet and drier – very neat. The staff are great and Internet is included.
great meeting venue
I’ve taught all over the world at many venues, and this was a great location for a large workshop of 70 people. all the service was terrific, the location was great, everything timely and pleasant, rooms large and accommodating. I would have another workshop there in a heartbeat.
Pay the extra for the Harbor view.
Our hotel experience here was wonderful. Water taxi stopped right infront of the hotel. Very dog friendly. 10 min walk along the ocean to the center of town. Watching the ships and sea planes from our patio gave us the full Victoria experience.
Great place to stay
Nice hotel, with quite friendly front desk staff. The size of our room was decent and normal for a hotel and our room had an amazing harbor view! Wow! We also liked beds which were sooo comfortable.
It takes only a quick walk to get the city center, so it was pretty easy and you can just leave your car at the underground parking they have (paying for the parking was the only negative we found there).
We tried their restaurant only for breakfast and food was good. A lady who was serving on both mornings (January 30th & 31st) was star of the place. She was helpful, answered every single question we asked and she was always in a good mood, even though it was busy and service was a bit slower.
Great accommodating service
Arrived on a 3 night stay in conjunction with BC Ferries promotion. Checked in and went to park the car in the secure underground parkade. I left my wife in the lobby while I did this.When I met her, she had accidentally dropped and broke my bottle of wine that I had bought elsewhere to enjoy in my room. One of the hotel managers saw this happen and without hesitation provided a free replacement bottle. We went up to our room and found that our electronic keys did not open the door. I went back to reception for replacement keys and they too did not work. A supervisor came and took our keys. A short time later one of the front desk staff came and and apologized and said that we had been up graded to a harbour view room, looking directly out to the sailboats and float planes in the harbour. Our original room was just overlooking the roof over the entry lobby driveway, so this indeed was a welcome upgrade. The third perk was being given an invitation to the hotel manager’s free cocktail/appetizer reception party later that afternoon. Impeccable service.