Being there when we needed it...
Close to airport, staff friendly and competent, shuttle service from airport at a late hour was great although a little over whelmning I thought for the lonely staff at the check in counter when we arrived at the hotel. However he was amazing and competent – so hang onto him!
Extremely Poor Customer Service!
I flew into Vancouver from Taiwan, and booked this hotel using the wifi function on my phone. My location services was not turned on, so my phone was a day ahead being that it was still on Taiwan time. When I arrived at the hotel to check in, they found that my reservation was for the wrong date. I was only in Vancouver on a stop over to Alberta. I requested to check in any pay the difference and they said they were fully booked. I requested a credit for future use or some sort since I was going to flying out the next day, and they told me to contact Booking.com. Booking contacted them, then they said there was no manager available. I booked another 4 star hotel in the area that was double the cost, because money is not an issue. Booking sent them an email but they refused to provide a booking credit for a later date. I called the hotel myself during regular business hours and was told that no manager was on site after being put on a very long hold. I requested a call back from the manager, and still no call back from anyone. As someone who has stayed at the Coast Hotel in Edmonton on business, I will never stay at another Coast Hotel again, and I will ask that our admin staff not book anyone else into Coast Hotels unless there is absolutely no other options! The least someone could have done was call me back!
And when I waited on the shuttle from the airport, it took more than half an hour to arrive, while other shuttles were arriving every 15 mins – 30 mins. We chose this hotel for the convenient distant from the airport, but not convenient at all. When I called the hotel about the shuttle, they told me the shuttle is on its way, and though it is close to the airport, it took more than 30 mins to show up.
Despite us being very polite with the staff during all interactions, we asked for a cab to be called to take us to a new hotel for the night since they were fully booked. We were told we had to walk out the front doors, walk on the side walk by the side of the road with our luggage, and down to the parking lot at the back of the hotel. When we arrived to the parking lot, there was an exit door that led from the hotel into the parking lot that we could have used, but they were not interested in helping at all.
Never again! Horrible customer service and no effort to try and assist customers! That’s what I get for booking a 3 star thinking it was more convenient to be close to the airport!
long term parking near the airport
This hotel with it”s long term parking is a great deal when you’re flying somewhere. A shuttle is available to and from the airport, which is only about 15 minutes away. Room was very nice-a bit of traffic noise from the highway was audible but it wasn’t too bad.
Very pleasant stay
Stayed here for 4 nights recently using it as our base to explore Vancouver. The room was excellent with a great view over downtown Vancouver. It certainly wasn’t cheap but overall we felt it was very good value. The staff were very helpful and the facilities such as the pool, gym, spa etc were very good. We did feel that the restaurant was overpriced but overall it was a hotel we would return to if going back to Vancouver.
If you want an alternative to expensive hotels stay at this hotel. Nice room very nicely decorated and you will enjoy a great sleep on these beds Great restaurant right on site with a varied choice of eats. Included (at no charge) is a 24 hr shuttle to the airport. Cannot beat that and the workers at this hotel are very helpful and went out of their way to help us especially the lady on the front desk that afternoon