Proximity to Airport
The location is good if you’re looking for a very average overnight stay. The 24-hour shuttle service is great. The building has seen better days; not what I expected from a Coast Hotel. The temperature control system in my room didn’t work very well. Bring earplugs as this is a really busy location and the traffic noise is pretty bad.
Terrible and Unsafe for Airport Parking Service
I booked my parents who are from out of town to stay here (instead of a Richmond location) thinking it was closer and easier for them to find. So that was true it was easy to find off of SW Marine Drive and that was a positive. When booking the agent did not disclose to me that the parkade is across the street, under the bridge and not secured. They have a guard who walks around approximately once per hour but that’s it. After my parents checked in my dad took the car over to the parking lot and as he was walking back through the lot there was a man with a knife slashing the tires of another car and it was very frightening for him. The hotel reception staff very friendly and took the information but that doesn’t make up for the fact that this lot is not secure and is not safe for visitors. I communicated to the manager later and he apologized (did not offer any recompense) and basically moved blame to the City of Vancouver as they rent the lot from them. To us that is inappropriate as the hotel chooses to rent from them – if the lot is unsecured they should advertise that and let consumers choose. We will 100% go back to the Richmond hotels for airport park and fly options next time. In addition the room was freezing cold and the thermostat was not working.
Adequate but wouldn’t stay again
Stained sheets, broken toilet, and thin walls. The price was right, but I would not stay again the rooms need to be refreshed in both linens and amenities. The bed was comfortable. The rooms were a decent size.
I would never reccomend this hotel. Parking not included even though we were told that it was. Wouldn’t want to park there anyways as it’s in a sketchy neighbourhood. They have non refundable rates as once you see it you won’t want to stay there.
Great price clean sheets!
This was an airport stopover, and we got an excellent rate. King bed, clean sheets, coffee in the room, good restaurant attached (white spot).
Free shuttle, ok, you had to call for it, but no big deal. It was pretty quiet, and all in all, fine. Good free wifi. Nothing special.