Good location, clean rooms, comfortable bed but bad attitude personnel.
The hotel is near to the airport (less than 10 minutes) with free shuttle service every 30 minutes. The room was always clean and the bed was very comfortable. Not a luxury hotel but an excellent option to rest. There are 2 restaurants at the hotel, one of them a PUB with good beer and food. Public transportation can be reached just a few steps from the front door, very practical. The only problem we saw was that some members of the staff had a very bad attitude.
- Rogelio D
Very busy road
Did not start well as shuttle bus from airport was full so had to wait an hour for next one.
Grumpy, unhelpful elderly desk clerk who was working alone with shuttle bus phone constantly ringing. Not a pleasant person even later in the evening when it was quieter and I asked about check out times.
Room was clean and tidy with 2 queen size beds, coffee percolator with decaf and caffeinated pods and milk. Hairdryer in bathroom. We were situated at the front of the hotel and road we overlooked was busy all night.
Next door to White Spot so good evening meal and breakfast
RUDE customer service
I saw Priceline offered a lower a rate than what the hotel website was offering $162 inc tax vs $298 before tax. I asked the reception nicely what’s the rate they are offering. Once he advised the rate, I said ” I notice Priceline is offering a lower rate…” and before I even finished the sentence he jumped in and said “Oh good luck with that, if you can book it cheaper then hook it but good luck”
Where on the earth does this kind of service exist? Never stay at this hotel before never will. Rude non professional.
Really what’re with these hotels? They collaborate with third party sites like Priceline or Expedia to sell their rooms but then go on to treat customers like garbage if they ever want to order from third party site?
I recommend this hotel for 2 nights stays. There is a very nice restaurant with nice food and not expensive. Just outside you can take the bus #10 to go to Down Town. Please have coins to be able to pay at the bus. Use Canadian Dollars only.
- Mildred T
Would not recommend
We would not recommend this hotel.
There was no room waiting for us on arrival. We were told the hotel is too busy to read booking information until the guests actually check in. We had requested was non feather pillows and duvets – not an arduous request. We were advised the hotel had none so it would be best if we cancelled the booking and went elsewhere. This was after 20 hours of travelling and it getting late in the evening. They were busy.
Eventually told to sit in reception – for just under an hour – and they found some synthetic pillows.
Not surprisingly we will not be returning