Convenient for airport
We used this hotel as the first stop following a long flight from the UK. The room was clean and the amenities adequate. Car parking was a little confusing and the reception staff seemed a bit confused at both check in and out. However for 1 night stay close to the airport, it ticks all of the right boxes.
I stayed at this hotel on the nights of June 19 and 20. My room on the night of June 19 was paid for by a third party as I was there on business. The second night, June 20 I stayed an extra day on my own dime. The hotel charged me for both nights. Both the third party and I have contacted the hotel and as requested I have provided proof that the room was double paid. The hotel has not responded to my emails. The last email was sent October 13 to John Chao, director of revenue and sales. This is unacceptable but I seem to have no recourse.
- Marlene I
Less expensive airport option with great shuttle to both terminals.
Nice clean room with comfy king bed and lovely shower. Restaurant on site and pub next door. Wifi a bit of a problem if you have Apple/mac. A less expensive airport option with excellent shuttle service to both terminals.
- Karen L
Outstanding customer service!
Zoeb went out of his way to satisfy all of our needs regarding luggage and valuables storage while we are on an extended trip to Africa. Peri was outstanding in how she dealt with our early arrival at the hotel. The Coast Vancouver Hotel team is awesome. This is why we have made this hotel our ‘family’ hotel in Vancouver. They regularly go out of their way to take care of you!
Good value hotel
All the basics are here that you would really need for a quick overnight stay on your way to the airport. The hotel is a bit outdated however, you can tell that a few things have been updated. It was very convenient to get to the hotel the next morning and the shuttle service was right on time. I would stay here again.