From the 28th floor corner room, had two balconies with great views. The room was very large but there was a dusty smell with the old carpets and the bed was not comfortable. On the positive side, the location made it a wonderful choice, close to restaurants and beach
Vancouver west end
The hotel staff was great. The location in the West End was excellent. Our suite needed a little updating, rugs, etc. but overall was very clean and comfortable. I would highly recommend this hotel for the Service and location.
Coast hotel, vancouver, tries hard but very worn.
This hotel is scheduled to be converted to apartments in the near future with a small hotel on a few floors. Net net the staff works very hard to give the best experience possible but the rooms etc show the plan for major conversion to apartments soon.
I give "5" because of the manager
This hotel was the first we stayed in Vancouver during our 17 days trip in Canada. The room was spacious enough for 6 of us. But I give a “5″ because I had a good experience with the manager, Chris. What happened was that we left a branded headphone in the room when we checked out. We didn’t realise it until we were in Toronto. So I called to check if they found it. The housekeeping person confirmed that this item was found and logged in their record. As it was late when I called, she asked me to call the hotel operation manager the next day. When I called the next day, I was told that it was lost in transit, as they usually moved valuable items to some place. At last I spoke to Chris, the hotel manager. She was honest to say that it was the hotel mistake, though looking back they could have said that they did not find the headphone and we could over cry over it. She said she had been with the hotel for 27 years and never experience this thing happened. She promised to refund us the value of the headphone which we appreciated very much.
- Philip C
Very successful event. The accommodations and catering were very good. Staff were very obliging, helpful and friendly. I had stayed in this hotel about 20 years ago and liked the area. It is still a good place to stay and very handy to both restaurants and amenities in the area.