Have never had such a bad experience at hotel in my life.
Basically told because I booked online I was a second class customer. I was put in an inferior room because I booked online. I was treated with disrespect and told because I booked online there was nothing that could be done to compensate for such a bad experience. On top of all this I had phoned the hotel initially to book and was told I had to book online.
Quality not there
This Hotel s not the worst we have ever stayed in but it comes close,insides of the room and bathroom needs total renovations,it is very dated and very small rooms.Windows were very poor and couldn’t figure out how to lock them.
We usually take our very senior lab when we go here, she is very comfortable. Staff always welcome her and treat her as a guest as well.
Most visits include the SOEC ans this is so convenient, can just walk
A Belgian visitor to Penticton to see a friend. The room was clean and comfortable, the staff accommodated us with a microwave as we were staying a full week. The daily water supplied was greatly appreciated. Most days there were fresh fruits in the lobby to choose from with choice of coffee, tea or water available. I really enjoyed the jacuzzi tub and rain shower daily.
Good location, friendly staff!
This hotel offered our hockey team a great rate and gave us 2 free breakfast coupons per day for the adjoining restaurant. Front desk staff were very friendly and welcoming. This hotel is a little dated but overall a great stay.