Coast Chilliwack Hotel
Watch out for the "web saver" non-refundable reservations
I have a bad-news, good-news story. I made a reservation with this hotel online. Apparently I didn’t read the fine print that said I was unable to cancel my “web-saver” rate and that the reservation was was non-refundable. I’ve never come across this before. My reservation was for a date that is five months from now. I needed the flexibility to change or cancel my reservation. I didn’t realize I was locked in and paid in full.
The good news is that Coast Hotel was friendly enough to cancel my reservation over the phone since I had only just received the confirmation email five minutes prior. The woman on the phone was courteous and responsive.
In the end my experience with Coast Chilliwack was mixed. I felt their non-refundable reservation policy was unfair and misleading. However, the personal assistance I received to rectify the situation was very good. I might give them a second chance, but I’ll certainly be sure to read all of the fine print before giving them my credit card information.
- b l
Hotel was good for price. Room was clean except for the pillow case which I assume was not changed after last guest because of all the long human hair on it. Front desk was very helpful and friendly. Location good for what I was there for.
- Tanya C
A pleasant stay
I just got back to Ontario today after 3 nights at the Coast Chilliwack. A big shout out to Beth at the front desk for being courteous, pleasant and friendly. Her map to the airport was a big help and she was patient enough to answer all my questions with a smile. Also, she helped out by moving me to a new room when it appeared that the folks next door were about to party late into the night.
The room was comfortable and clean…….but the whirlpool could have been warmer.
The hotel is conveniently located with lots of parking. Next time I will stay at a nicer time of year.
- Barry P
Recently stayed here with a large group in town for a tournament. We selected this hotel due to the rating on Trip Advisor, location and amenities – indoor pool & hot tub!
All of the staff we dealt with were courteous and polite. We were greeted by Ross at the front desk on our initial check in, and spoke with him a few other times over the weekend – he was always very helpful and professional. Although all the rooms for our group weren’t quite ready, we were assigned a different room and checked in early.
Overall the hotel was nice and clean. Our room was clean and well presented. Nothing looked old or worn out. There was a nice selection of toiletries and plenty of towels in the bathroom. Beds were firm.
The pool area was clean and in order. It would be nice to stay there in the summer when you could use the patio adjacent to the pool and hot tub.
We had the breakfast buffet at Preston’s one morning and there was a good selection of food and drinks, and the service was pretty good.
There are a number of shops and services located directly across from the hotel – groceries, take out food, etc.
A very positive experience. Good value. Clean room. Clean hotel. If needing to stay in Chilliwack again we would stay here.
Exceptionally good value.
This is an excellent property at an appropriate price. We stayed in Jan. of 2014 at a rate of $101 for a 2 bedded room. Staff were professional but small town friendly. Room was clean, quiet and spacious but just as importantly had its own heating/AC unit which was efficient and quiet. The setting of this hotel is unique – in the city centre on the edge of a city park and large pond. An exceptionally good value.