coast west edmonton

hotel & conference centre

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Traveler Rating

Cleanliness
Sleep Quality
Value
Service
Location
Rooms
Excellent
 
97
Very Good
 
118
Average
 
81
Poor
 
77
Terrible
 
65

Most Recent Traveler Reviews

Great Stay

Overall clean and updated, very cost effective with the quality. Will definitely stay there again and happy to recommend to others. The location is a short drive to WEM and Red Lobster besides right off the main roads.

- jennylenny

Quiet and Comfortable!

The rooms were clean and the front desk staff are very good! The elevator needs replacing and the entry carpets could use a good cleaning but overall it was good value for my money. The hotel is easy to find and near all the amenities.

- Glenda T

stay

We lucked out with this Very tidy hotel with friendly staff and excellent dining. located in easy reach of West Ed mall, and lots of other shopping (business) and dining. Easy to access off main belt ways.

- 551simpsonj

Bad Service

Was disappointed in the service received at this location. I was staying at this location over 3 evenings and 3 days for a conference. There were a few things that I was unimpressed with. The first night the room was chilly I tried to turn the thermostat on, the setting was raised and it said heat on but it never raised the temp. The remote in the room was broken and the sink drained very slow. The next morning I mentioned it to the staff and continued my business for the day. At the end of the day I returned to my room, the staff had cleaned it but no new remote. The slow sink now was a plugged sink and a light had burnt out. So that evening while I was on my way out I mentioned again that my remote was broken (and that I had already asked for it to be fixed), that a light had now burnt out and that my sink was plugged. As a response she replied “If i put a plunger in your room can you fix the sink?” To which i replied “You guys have no maintenance?” And she said “not until the following day“ so I replied “I guess so” After being away from the room for 4 hours, i return and there’s not even a plunger!! So i brushed my teeth and washed my face using the tub that evening. Getting up every time i needed to change the channel on the tv. Last evening in the hotel, finally everything worked. At check out they offered to take $15 off my owing $30 lounge bill and apologized. I preferably would have just liked them to take care of the bill for all the headaches, but you take what you can get. On a better note, the hotel was cleanly and the restaurant service/ food was good. The conference centre staff were attentive and the space was nice.

- MissMarliyn

Coast West Ed Stay

We enjoyed our stay. The hotel was clean, reasonably priced and the staff was friendly. We would stay here again and would recommend it to others. The only negative thing was the location did not seem entirely safe and the hotel room was set for a single occupancy, not double. One coffee, one robe, one facecloth. When inside the hotel we felt secure and the coffee stuff can be easily overlooked.

- lisajrice