coast west edmonton

Bad Management

I stayed their a fortnight ago and have to move a couple of times as of some issues in the rooms and withal found a mice in our room which was unacceptable. There was mendacious advertisement on their site they provide disinfectant wipes in the room but there was nothing in the room and when we asked they verbalized that they don’t provide it. The guy(Muhammad Mian) working at the desk was profoundly impertinent, I have encountered this during our stay, he was not just rude with us but seems like to with the staff as well. I definitely will express that to the higher authorities that he is very unprofessional, truculent and irascible who should not be working in this industry.

- sarahsF5128BD

Be careful when extending your stay.

I stayed here for two nights and had a set amount to pay. I needed to add an additional night and was charged 30% more for the third night. I was not warned that staying longer meant my rate would increase. Strangely enough, their sign says pay less when you stay longer. This is very contradictory information. If anything I should have been charged the same amount. I guess I should have asked although who would think the rate would go up! All amenities were closed (pool, hotel, etc) I did not use housekeeping yet they charged me more for a longer stay. Be careful!!

- 656vivianf

Not enjoyable at all!

Not enjoyable at all! Night staff was kinda rude. Had to wait an hour for someone to come fix our toilet. We were not told of teams staying there. As we arrived ed on our floor ppl were drinking in the halls kids were calling our room and knocking through out the night. It wasnt a enjoyable stay.

- cjacobs85

Not great at all

Was not great. Check out was a disaster. Front desk tried to double charge us. Treated us terrible like we were dishonest people and front desk had no proper records that we had paid our full rooms when we checked in.

- deidricamille

Comfortable and Affordable

Comfortable and Affordable. Clean room, friendly staff! They had just had a power outage and the room keys were not working. I was waiting for a luggage cart before the manager could come up to let me and my family in the room. He instead carried our bags to the room for us so we didn’t have to wait ❤️ Thank you for your hospitality this past weekend! Another great stay! No need to look for anywhere else 🙂

- conniesmith1986