We had a nice stay. Good location to west ed but it was a little out of the way as we were mostly in downtown whyte ave.and jasper ave area. Otherwise a great location for anyone wanting to be on west side. Small pool but sufficient. Loved our spa tub . And large space in hotel room. We would stay again
not happy with hotel stay
we had a disappointed stay at this hotel as we had stayed there many times before . most surprised that no other but the front desk employee was the only one on duty, not feeling very safe at all. we hope to get a call from management , as promised we would.
Overall, very bad hotel and management.
Very bad experience with this hotel and its management, I really don’t know where to start with these guys, first they gave me the wrong number of beds, talked to the supervisor, she said your booking for one bed and not two, she did not want to change that till I showed her the online confirmation, then she moved us to another room with two beds, but( (this room was not cleaned very good, the light in the washroom did not turn on, I removed three bugs around the room and helped a butterfly to escape from the windows that they don’t close properly, the mattresses were okay, but the sheets on the pull out bed were never replaced in a long time)) I had to check out and leave for another hotel.
I will never go there again, never recommend this hotel to family or friends. I heard their new tower is good but did not see that, was put in the old three-story tower.
Probably the worst hotel experience I have had this year
The hotel was clean. That is about all I could say nice about this hotel. I did not understand the front desk girl and had asked she repeat herself instead of repeating.She rudely rolled her eyes and sighed at me.
Okay for this proce compare to around others.
Make sure toilet flush working well lol mine wasn’t working well the water tank didnt filled up itself so noisy .
Staff was kind and friendly. The pool was okay . Light in roon was bit dark especially bathroom. I can hear people walk around hallway all the time didnt bothered me. My husband annoyed about the noisy fridge .they serve starbucks coffee in room and it was really tasty .
Its okay for price hotel looks okay but for me was too old equipment especially toilet.