Poor service, dirty sheets and pubic hair found towels. The restaurant food and staff were poor, guest service staff were rude, unfriendly and not very helpful. We’ve stayed at numerous hotels and I have to say this was one of the worst.
- Andrew G
Cold Stay at an Average Hotel
We booked on Agoda for Best Western, but upon arrival in the area, we couldn’t find the hotel. It has been taken over by Coast Hotels, but that wasn’t a big deal for us. We wondered though if it was a deserted hotel because no one was at the reception or anywhere else in sight to receive anybody.
After a full evening at WEM, we went back to the room and realized we forgot to change the temperature from 16 degrees (~60f) to a warmer temperature before we left. Tired, we adjusted it to 22C and went to sleep. I woke up at 1:30AM, cold, and saw that the thermostat read 16.5 degrees. I adjusted it to 25, because maybe it needed to be jacked up that way.
We woke up in the morning with the thermostat still reading 16.5C, which eventually became 17C when all three of us were up.
We told the receptionist about it, so they can take a look at the room and fix what needs to be fixed – they did renovate from BW to Coast just a few weeks ago. However, the concern was brushed aside for the reason that there might have been a lot of guests which had the heaters overloaded. So the facility can’t accommodate full bookings then? Just let guests endure the cold throughout winter nights?
the room and bathroom were clean
location was close to WEM
toiletries come in large format containers – good for the environment
Cold, cold, cold!
All in all, the cost and amenities of the room weren’t much different to its neighbouring hotels. It’s an average hotel with your usual hotel room bed, but the cold room and the fact that the receptionist didn’t care about the ineffective heating to have whatever was wrong to get looked at, will not make me come back to this hotel.
Would not recommend this hotel. The parking lot and walkways were very unsafe due to ice. Meal was poor, was not offered a refund or alternative. As a diamond member I should get express check out. Was not offered. Had to call hotel for a copy of my receipt.
I reserved a Jacuzzi room for a night away. The tub was lovely, but overall the room was a bit tired looking. But it was very clean and very quiet which was nice.The lobby was a bit cavernous, and the pool was in high demand on a Saturday night.
- Liz R
Every time we travel to Edmonton we stay at Best Western Plus Westwood Inn. Staff are very caring, service is great.Rooms are always clean and tidy. Beds are very comfy. Staff are always on top if you run into the problem. Highly recommended to stay there.