coast west edmonton

hotel & conference centre

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Traveler Rating

Cleanliness
Sleep Quality
Value
Service
Location
Rooms
Excellent
 
101
Very Good
 
124
Average
 
82
Poor
 
79
Terrible
 
67

Most Recent Traveler Reviews

Our stay was welcoming

Staff was warm and welcoming and answered any questions we had with patience and smiles.Recommending to friends and family. The room was clean and quiet,and had everything we needed.To my surprise, the beds were very comfortable. Thank you.

- Sightseer58657575789

Clean and Quiet

Was very impressed as how clean the room was, so nice to see. Cleanliness is one of the most important things I look. The room had a very comfortable king size bed and all the amenities needed to make our stay great.

- Lee123321

Comfortable room

I had to leave my first hotel because they were all booked up. After searching on line for a bit I found Coast West had rooms available for a very reasonable price. The room itself was very spacious and comfortable. Thanks for a great stay.

- Erich R

Won’t stay here again.

The front desk and coffee shop staff are excellent! But the lack of security, maintenance, and good housekeeping has turned me off. I have stayed here 3 times in six months.1st time the was bodily fluid stain on the ottoman and lots of noise in the hallway and the shower fixtures were not fastened securely. Last time the tub spout was very loose and ready to fall off and the tub wouldn’t drain.There was constant running in hall from midnight until about 2 am. Where was security? This is a non smoking hotel, but that doesn’t apply to marijuana? It was heavy in the halls! A dog got loose in the hallway and tore open a large bag of garbage left in the hall. What dog wouldn’t. Notified front desk of the mess. Walked by an hour and half later and it was still there. Saw a maintenance guy change a light bulb by the big mess. He ignored it and left it there. The staff responsible obviously don’t care about the safety, comfort, cleanliness, and maintenance of the property. I do want to say again that the front desk staff are very attentive and friendly. I know that they have no control over these shortfalls. Also, the waiter in the coffee shop was friendly, kept the tables clean as soon as they were vacated and fast with his service. I’ve worked in the hospitality industry for years so I appreciate a job well done. Hope these guys get there stuff together. They have to charge a discounted price. They are not worth any more at this point. I will pay more in future to stay somewhere else.

- Rebyaz

Things that make you go hmmmmmmm

Third time I have stayed here, there is always something so this time I’m writing a review. First the price point at $80 on Groupon is right, I wouldn’t pay more. It’s a 100% non smoking hotel and people in numerous rooms are smoking pot, I know it’s legal. I stay at non smoking hotels to avoid that. They need some hotel security on shift at all times. Then we came out in the hallway and somebody’s dog was running the hallway and got a hold of some garbage left by a guest, the dog of course shredded it open and made a big mess, again where is hotel staff or security the mess stayed there for over an hour, the ADD in me was coming out and I wanted to clean it up.
The room was clean and bright, but in the bathroom the tub would not drain while you showered and the tub fixtures were falling off the tile.
The service in the restaurant was excellent the day I was there, the waiter was amazing he handled many many tables by himself thumbs up to him.
The front desk staff is very friendly and helpful.
If you just need a place to crash and you don’t pay more than $80 than this place is good. Maybe they are just experiencing some grown pains and will work this out.

- yazman12018