Coast Edmonton Plaza Hotel
I arrived at the hotel about 11:am Edmonton time from Toronto, I was greeted with a smile and was checked in immediately to a renovated room on the 21st floor. The staff answered all my questions and made me feel very welcome. Free wifi!
I love that at the elevator they have 2 carafes of ice water one with lemon and one with orange, very refreshing I filled up my water bottle a few times. Room service was prompt and the food was very good, they went the extra mile for presentation. I had Pasta primavera and hot apple pie.
Room was very comfortable, new carp. Etc. some pieces were not upgraded but not enough to notice. Yes, the hotel is under renovations which I appreciate, I was not disturbed by it at all.
The front desk staff was always very accommodating to make sure I had what I needed, they offered me a ride with the hotel connoisseur over to the University where I was holding my seminar.
Check out was a breeze. I must say I was pleasantly surprised.
Yes, I would stay again, if they keep the philosophy customers are first.
Visit Edmonton often but this wax our first stay. We are familiar with Coast Hotels from our time living in Vancouver/Vancouver Island. Our previous stays with this hotel chain have always been pleasant and the Coast Edmonton Plaza was no exception. Beautifully renovated rooms, pleasant staff, free wi-fi and close to all attractions. We will definitely make tbis our hotel of choice when visiting Edmonton.
Worst experience yet at this hotel
First of all, if you enjoy sleeping anytime after 8 am, don’t stay here, since at this time they are doing renovations and you WILL be woken up by the construction above you (at least if you’re staying on the 7th floor). Secondly, the pool is currently closed until the end of April so if you’re looking to swim while staying here, it’s not gonna happen.
One morning, I had a card under my door from the maid saying if I wanted to have my room cleaned, to please call the maid desk and let them know – at 8:45 AM. Any other hotel i’ve stayed in will just come back to your room later on if they pass by and your do not disturb sign is on the door, especially when it’s still fairly early in the morning. I know that sounds very petty, but it just added to the whole terrible experience of staying here.
Would not recommend staying here at this time, especially while they are doing renovations.
- Tyler M
I travel almost every week for business so I spend about 100 nights per year in hotels. I needed to top up my Coast Points so I decided to stay at this hotel with my family while the kids were on spring break. We planned on swimming in the pool and just having some fun as a family.
Imagine our disappointment when we arrived to find the pool area was closed for renovations. Then when we got to our room that was recently renovated but still had an old thermostat and a fan in the register. The handle hardware on the bathroom door was loose and the shower curtain had 2 dirty hand prints on it. Not impressive for a downtown hotel. They did replace the shower curtain right away but I’m not sure how it was missed when the room was cleaned.
Fortunately I didn’t have to work in the room as the desk was very small. This isn’t a business hotel for sure but the Wifi was decent. The other issue I had was the $18 parking fee but it is downtown so I guess that’s to be expected. There was a bit of noise coming from a near by room but it wasn’t bad.
The restaurant in the lobby was reasonably priced but the food wasn’t very good. My wife had the Won Ton Soup and the vegetables weren’t completely cooked. I had Ginger Beef and the beef was tough and nothing special. Our server wasn’t unpleasant but didn’t seem to enjoy her work.
Needless to say this was a memorable stay for all the wrong reasons and I doubt I’ll stay here again.
- Dale S
Beautiful stay with pets
My husband and I and our two pugs had an excellent stay here. Cost less than $100 with pet fee ($20). There is a beautiful Park on the corner you can bring your pet for a walk. The staff was courteous and helpful. My dogs were happy there. They let us check in early and we had a huge bed that was so comfortable we fell asleep within minutes. Located centrally for easy access to anything you need. What a great stay! We’ll be back!