Depends on management followup to a dress our issues with stay. Housekeeping forgot ionizer on to cover smoke smell in a non smoking deluxe room.sore throat and poor sleep resulted but still charged for room.
- Trish L
good hotel for people with environmental allergies
hotel staff was very accommodating in providing me with a fragrance free room. they have a special Ozone machine and they did not use any room sprays. room was very comfortable and clean. desk area could use a proper desk chair instead of an uncomfortable bench..
- Ronnie L
If you want food at your hotel don't bother coming here.
The staff at the front desk and throughout the hotel were great but we had a awful experience at your restaurant. Our second night we ate at the restaurant and it was great, the third night was awful and honestly wrecked our whole experience. We arrived at to eat at 7:30 and were waited on by a lady named Joy. We were ready to order our appetizers right when we got there along with our wine but instead of taking our order she said she would be right back and did not return till almost 8. The restaurant was not busy at this time and it appeared she had two other tables at the time. When she returned to the table with menus to take our order a friend had joined us by that point and had asked her if we had ordered which she gave him attitude about and said she was waiting for us to even know she had not came over and we had been ready from the moment we got there. We placed our orders then and waited about 15 mins to receive our drinks. When she brought the wine she spilled it on the table swore and then did not even bother to wipe it up which I had to with the small napkin that came under my drink even know it was a big mess. After that we waited about a half hour for our appetizers which was brought out by another lady who was fantastic and was also the one helping everyone in the restaurant well the other lady hung out behind the bar and talked to three gentlemen. The waitress did not bother coming over and checking up on us, offer us more drinks or ask how the food was. At one point the friend I had show up did go over to make sure there was no pork in his food before it came because of religious reasons which she again gave him attitude about. We waited till 9:20 for our food and it still had not come nor had the waitress come out to check on us or inform us that the food would be late. At this point one of the people I was with left mad because we had been waiting so long, had been working at the Edmonton expo all day and still did not have our food well over a hour and a half of being there. At that point I went up to Joy at the bar and asked about our food which she said they were really busy even know she was not and that she would check if the kitchen was done with our order. A few minutes later our food was brought out but was obviously old and had been sitting ready for us. One of the people I was sitting with bread was hard as rock and all three meals were cold. When we asked about it Joy said “I just forgot ok!” instead of saying she was sorry
Easy, pleasant experience!
After a long, exhausting day of moving, I made a last-minute reservation online. We arrived after 1am and the woman at the front desk made things so easy. Check in was quick. When we asked if the restaurant was open, we were told no but she ordered room service for us.
The room was beautiful, quiet, and super-comfortable. I would absolutely stay here again!
Nice hotel in heart of Edmonton
The Coast Plaza Hotel in downtown Edmonton is a great place to stay for business or pleasure. It is clean, comfortable and reasonably priced. It has a number of nice amenities like the pool, business centre, fitness centre and small sundries store. I have stayed there on a number of occasions and will likely stay there again.