Coast Edmonton Plaza Hotel
Rooms- very well sized but extremely dated and dark. Bathroom was awful, shower head just leaked everywhere and barely spit out the Luke warm water. I’m only 5’9″ and the shower head was even to low for me.
Pool/Gym- pool seemed to be closed as there was yellow caution tape around it. Hot tub was full of excessive gross foam. I never made it to the gym, read that story further down.
Food- I ordered room service from the restaurant downstairs and it was awful. I eat almost anything but I coul only eat half of it. It seemed like something that was thrown together and microwaved.
Staff- check in was fine but as I mentioned above the pool was closed and when I asked about the pool hours they never mentioned that fact.
I went to go to the pool and found it closed, on my way back to my room I noticed what looked like a condom in the stairwell. I went to my room to get changed to go to the gym, on my way back I found a homeless person sleeping in the stairs(right beside my room). How he got past all the staff boggles my mind. Needless to say I skipped the gym.
I would not recommend anyone stay here. I was recommended by the company I wor for who I think send people to this hotel a lot. I will be passing along my experience to our corporate people.
Nice staff but run down property and no hot water.
On the plus side, the staff was very nice, the buffet breakfast was good at a reasonable price and my room had a comfortable bed. So why only two stars? Read on…
My number one complaint about my stay was the lack of hot water. I complained and was advised to run the water for several minutes, I did that. The best I was able to get was barley lukewarm. The staff finally admitted that they had a hot water issue and hope it gets fixed as part of the renovation under way. This alone is grounds for a one star review but I felt the staff earned an extra for the property.
The hotel is under renovation and it is clearly overdue as everything seems dated. The elevators are temperamental sometimes refusing to move other times moving abruptly. The room was a good size and had a good bed but everything else felt old and dated. In spite of using old fashioned, energy sucking tungsten bulbs in their fixtures the room seemed dark.
I’ll stay elsewhere next time in Edmonton.
Nice hotel but issues with staff
The Hotel was under renovations when was there. The room was nice and the restaurant attached to it was fantastic. When I arrived, there was apparently a problem with the credit card that it was booked under. I was told that if this was not rectified, I would be out the next day (I was staying for three days). I immediately called the agency that was accommodating to me to provide training in Edmonton. Their administration stated that they had sent over 5 faxes of what the Hotel required. They said they would send again. The next day, I asked if everything was resolved. The Hotel claimed that nothing had changed. I called my people again, and behold, the Hotel found all of the proper paperwork. It was human error, but it left a bad taste.
Good - except for the showers!
Overall a nice hotel, but the showers are very sub-standard. The worst thing is the temperature of the water. It varied between cool and lukewarm. The shower head was also very old. I’ve read many similar reviews (should have read them first!) Also, parking is an extra $19 a day. We got a good deal on the room, and it was for work, so that was fine. The staff were fabulous. The room was spacious and the beds, other furniture were excellent. But the lack of a hot shower REALLY impacts a stay.
A good value hotel
We chose this hotel because of the location. The check-in process was easy and the front desk staff directed us to some good restaurants. The room was clean and had a good sized mini fridge. The pool/hot tub was decent, but perhaps needs a bit of an update. The toiletries in the bathroom were full-sized! That was impressive. Overall, it was a good value hotel for an overnight visit.