coast edmonton plaza

hotel by APA - edmonton, alberta

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Traveler Rating

Cleanliness
Sleep Quality
Value
Service
Location
Rooms
Excellent
 
574
Very Good
 
437
Average
 
155
Poor
 
64
Terrible
 
45

Most Recent Traveler Reviews


 

Coast Edmonton Plaza Hotel

Best hotel to stay at in downtown Edmonton

We always stay at the Coast whether it’s just one of us travelling for work or the whole family for the weekend. It’s close to shopping and Rogers Place. They have a shuttle service that is great. The service and food are excellent. Our kids love the pool too. Fantastic hotel and reasonable rates.

- Curiosity634303

Ooooh, heated toilet seat!

Coast Edmonton Plaza hotel in downtown Edmonton was very good value with and excellent location, competitive price, above expected service and a good restaurant … AND … heated toilet seat. I’ll be back.

- Doug C

Very good stay

Was a pleasant evening for a Christmas party we attended. Besides the housekeeping staff forgetting to place coffee cups in our room and the entry way light being burnt out it was very cozy and inviting.

- Trail37165574906

Wanted to have a great New Years Eve but it was a BUST. AN UPDATED REVIEW from an F to a A+

Last year I wrote a fairly negative review of my experience at the Coast “Wanted to have a great New Years Eve but it was a BUST”. After posting my review, the hotel manager reached out to me and offered me a ‘complimentary free night coupon’ which I used last weekend (Dec 1/18) while attending an Oilers hockey game.

I called in Sept to book a pet friendly room which I was told I could do by paying a small additional fee. When we arrived, we hadn’t brought the pet, so asked for a regular room. When presenting the coupon, the clerk mentioned that on a 100% all booked evening, the coupon could not be used. I was surprised and said that no one told me about that when I called to book the room. The clerk checked the file, then said she would call the manager. After a brief conversation, the coupon was accepted. We were put in a room on the 17th floor. The weather was not great with snow falling since the morning. When we arrived and drove around, we weren’t able to find parking as both the hotel’s lot and outdoor overflow lot were both full. We asked the clerk where we could park our car and she disappeared for about 5 minutes, then came back to tell us we could park in the electric car park spot which was available and if we received a ticket, that they would take care of it.

I have to say this visit was a total opposite experience from the first one. The room was clean, well put together, quiet and was at the end of the hall way from the elevators. The heater worked well and was silent. The TOTO toilet was a treat (as it was last time) and the view was decent. The staff were friendly and made extra efforts to accommodate my requests.

The entire experience was very positive and I have to say the Coast Hotel definitely redeemed itself from my previously negative 2017 stay.

I promised to write this follow up review as I believe if a company reaches out and tries hard enough to earn my business again, then I can be fair and let others know when the experience is a good one. This hotel went from an F grade to an A and kudos to the manager and staff for making this experience a positive one.

- michellewE6955UC

Location

If my husband and I visit Edmonton again I would probably look into staying some where else. I wasn’t too impressed with the location. I understand it’s downtown Edmonton but with the gentlemen’s club across the street and empty parking lots it wasn’t my favorite location. We visited for a hockey game and I chose the hotel because of the proximity to the arena. The room was clean and the pool and jacuzzi where a nice touch. The hotel over all was nice and the staff friendly.

- 1rebeca