Coast Edmonton Plaza Hotel
Great stay. Amazing staffs. The food was delicious. Definitely recommend and i will be staying there in future. Front desks and restaurants staff rock. Everything was good. Rooms were perfect with great view. Housekeeping service were great. This is my favourite place now.
The Coast Plaza Hotel continues to exemplify what all hotels should strive for in regards to cleanliness, an amazing staff, beautiful rooms and a great attention to Covid protocols. From the moment I arrived, it is clear that this hotel cares about the safety of its visitors, greets everyone with a great deal of attention, takes pride in its immaculate cleanliness of the rooms and a scrumptious room service menu. I encourage people that are worried about COVID and need to travel to Edmonton to visit this hotel; they truly take all precautions seriously, their staff are incredibly caring, and the rooms are beautiful. A safe home away from home.
Broken promises and rude staff
Myself and my wife went here for our anniversary/bday. I called the hotel to see what kind of romantic packages they had to offer but they didn’t have anything because of the covid. The lady on the other line told me that they would be willing to upgrade us to the next room up from what I booked. I explained to her multiple times I would be booking through a third party website because of the rewards program. She said that this was no problem and that all I needed to do was put a note on my reservation. I went ahead and booked a comfort coast room and was excited to get the premium room. On hotels.com it was only a difference of $10 a night for the room difference but a free upgrade offered by the hotel is cheaper! I booked and then called to make sure things worked and this is when the manager stepped in and told me there was no way to upgrade a room when I booked on a third party website. I was pretty disappointed because when a company tells me something and they can’t follow through. The day before the trip, I was still wanting the premium room and it was sold out on hotels.com so I contacted the hotel and they had no problem upgrading me despite being told they couldn’t. When I arrived at the hotel they charged me an extra $60 for the upgrade that I was promised. I paid it but wanted to quickly discuss with a manager how they were able to upgrade me when there was a cost involved. No one was able to speak to me until I wrote a quick review about this experience on another site. The manger I had originally dealt with contacted me via text and wanted me to call him. He offered to send a bit of food up to us but I was already out for supper. There’s a lot of really nice hotels in downtown Edmonton and I would not recommend this hotel for a nice night out because there is far better options with other hotels that will follow through on what they say.
Great Hotel in Downtown Edmonton
We stayed here for one night on our way to Jasper. Front staff were very nice and professional at both check-in and check-out. Our room was modern, clean, and well-sized with a very comfy king bed. Bathroom was also large and spotless. Honestly no complaints and will definitely be staying here again next time we are in Edmonton!
Auric Goldfinger would feel at home
A one night stay at the Coast Edmonton Plaza was the end of a long, 7-day, 7-city, 7-hotel, road trip from Ontario. The kingsize bed and the room were a welcome respite from pet friendly hotels near the TransCanada highway over the past week.
I found the decor very reminiscent of the 60′s particularly the sitting chair and the lamp. Things are in good shape while giving off a retro vibe. I’m not sure how happy I’d be if I had to work in the room as there’s only a bench and no adjustable station chair. Still, it was fine for the amount of laptop work I needed to do.
My room was on the 14th floor and faced West. I spent part of the afternoon decompressing in the room and found the wide expanse of windows and the light absolutely delightful. I loved the pillows as they gave me the amount of support I like and didn’t squish down to nothing when putting my head down. The bed linens were crisp and snowy white. After driving more than 4,250 km over the past six days it was just plain nice to have a pleasant setting to do nothing in for a few hours.
The room was a mix of 60′s and modern. Check out the photo of the ancient room thermostat. Also, I got a nostalgic vibe from sitting in the room chair (I wonder if they can find any of those egg-shaped chairs – like from Men In Black). One throwback feature I could have done without was the shower head in my room. It’s definitely not adjustable and not “water saving”. Rather it was an older, strip the hide right off of you type. I did enjoy have both bar soap and shower gel/body wash in the bathroom. Also, like many others I played with the TOTO bidet/washlet toilet seat. It was nice to have a heated seat. As for the rest, I guess you have to get used to it.
I do wonder a bit about the locale. It is steps away from Jasper Ave but, the hotel requires the use of keycards to get into the hotel and to operate the elevator. Also, right across the street is a “gentlemen’s” club and a Fountain Tire store. I didn’t run into any trouble but did notice there was a line to get into the club around 10:30 on Saturday night (during COVID-19).
As for COVID-19 adjustments, there are a couple of hand sanitizer stations, plexi shields and masking in place, and signs about guests needing to mask in public areas. The hotel restaurant is closed and there is no longer an airport shuttle.
I had a luxurious one night stay and would return for the bed and the linens. My biggest disappointments were the shower head and that the windows needed cleaning.