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An origami crane on the bed in one of the guest rooms at our Edmonton Alberta hotel

coast edmonton plaza

hotel by APA - edmonton, alberta

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Traveler Rating

rating for this hotel's Cleanliness, 4.5/5 Cleanliness
rating for this hotel's Sleep Quality, 4.5/5 Sleep Quality
rating for this hotel's Value, 4.0/5 Value
rating for this hotel's Service, 4.5/5 Service
rating for this hotel's Location, 4.5/5 Location
rating for this hotel's Rooms, 4.5/5 Rooms
Excellent
 
742
Very Good
 
499
Average
 
174
Poor
 
69
Terrible
 
48

Most Recent Traveler Reviews


 

Coast Edmonton Plaza Hotel

4.0/5

Overall a great time

I picked a hotel that was accross the street from where I wanted to end up but still needed to get to the restaurant for dinner. Fully unaware that they offered a shuttle service, I called the front dest to inquire about a cab. They offered to take us to the restaurant and pick us back up again. It was perfect. Super friendly and prompt service.
My stay was great from begining to end except for a couple of things… which is the only reason why I’m not giving them 5 stars.

I booked my first night through expedia and couldn’t get through to add another so I added the second night directly through them. I explained all this when I was booking in yet I had a phone call the next day asking when I was checking out. When I explained that I wasn’t and that I had a second day booked, they were confused and took forever to figure it out. The phone in my room had broken chords that kept cutting in and out which made talking to the front desk incredibly difficult when I was only getting half of what they were saying and they were getting half of what I was saying. When that finally got figured out, I hung up. The following day I got that same phone call asking when I was checking out. When I said 1pm, they told me checkout was at 11. I explained that I had asked for late checkout and was told that I could have it. They then apologized and said that no one put a note on my reservation. My stay was great otherwise but dealing with that daily was super irritating… especially since I thought it was all dealt with when I first checked in.

If I ever end up with a room with a phone that doesn’t work, I’ll request a replacement imediately. I take full responsibility for me not doing that and instead, fighting with it. It would be nice, though, if they put proper notes on peoples reservations so that mistakes like this don’t happen. Other than that, the room was clean, the staff were friendly and helpful, and I had a great stay.

- melificent999
5.0/5

Excellent stay

I come to the Coast Plaza in Edmonton for business and always excellent. Clean, beautiful rooms.
Very friendly, helpful staff. Great location and close to many restaurant, and close to the Ice District. Will be back!

- cherylc0c0
5.0/5

Great service and really good food!

Stayed hete for a 5 day training class. The room was clean and comfortable. The catered food was delicious and always on time! Our concierge was a pure delight. The location was convenient. I will definitely be back to stay.

- Sandrathena99
5.0/5

Great hotel

an exceptional hotel for the price. great location close to Shaw Conference Center and legislature on Jasper. friendly staff, excellent fitness center, Jacuzzi and pool. The restaurant and in room dinning are good as well.

- markhagel
5.0/5

Joined family for a weekend get away

Hotel experience was great. Breakfast buffet was very good. Hotel was clean and quiet. It was within walking distance to the arena and lots of restaurants.We were able to have a great visit with our family from out of town.

- kazalaski