Cookie Settings Reviews of Downtown Edmonton Hotel | Coast Edmonton Plaza Hotel
An origami crane on the bed in one of the guest rooms at our Edmonton Alberta hotel

coast edmonton plaza

hotel by APA - edmonton, alberta

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Traveler Rating

rating for this hotel's Cleanliness, 4.5/5 Cleanliness
rating for this hotel's Sleep Quality, 4.5/5 Sleep Quality
rating for this hotel's Value, 4.0/5 Value
rating for this hotel's Service, 4.5/5 Service
rating for this hotel's Location, 4.5/5 Location
rating for this hotel's Rooms, 4.5/5 Rooms
Excellent
 
744
Very Good
 
499
Average
 
175
Poor
 
69
Terrible
 
48

Most Recent Traveler Reviews


 

Coast Edmonton Plaza Hotel

5.0/5

Health care worker

I had noticed this hotel was offering a discount for health care workers during this pandemic, I had been looking for a place to come to get some much needed rest, that I was missing out on from working SO much. I have no regrets. The hotel was great (albeit I didn’t get to use any of the facilities), very clean, the bidet provided a warm seat! The shampoo, lotion and body wash all smelled amazing, and the bed was super comfortable. The pillows were also amazing. Very soft. I felt very refreshed after my stay.

- katkitkate
5.0/5

Great service

A great hotel for the price.

We arrived without a booking after leaving another hotel that gave us horrible service. Coast was the opposite experience.

Melonia at the concierge greeted us with a smile and was extremely welcoming and helpful. She personified the meaning of great hospitality and lifted our moods instantly. The start of a great trip in Edmonton.

The hotel room was nice for the price, and came with all the amenities we needed, and we had the pool and spa to ourselves during our stay.

The breakfast buffet was great and included everything you’d expect from a hotel buffet breakfast.

The only thing which we would fault, would be the squeaky shower, but otherwise a great hotel room, and excellent service.

I highly recommend this hotel. You won’t be disappointed.

- Exploreski
3.0/5

Good for One Night Stay

I stayed in a room that looked like it had been recently renovated and it was nice and clean. Check-in was easy and efficient, though there was a homeless man who was in the lobby – that made me a bit nervous as I’m not familiar with the Edmonton area and I was wondering where I was. Overall, it was a decent stay and suited my needs.

- FamTravelCurator
4.0/5

Overall a great time

I picked a hotel that was accross the street from where I wanted to end up but still needed to get to the restaurant for dinner. Fully unaware that they offered a shuttle service, I called the front dest to inquire about a cab. They offered to take us to the restaurant and pick us back up again. It was perfect. Super friendly and prompt service.
My stay was great from begining to end except for a couple of things… which is the only reason why I’m not giving them 5 stars.

I booked my first night through expedia and couldn’t get through to add another so I added the second night directly through them. I explained all this when I was booking in yet I had a phone call the next day asking when I was checking out. When I explained that I wasn’t and that I had a second day booked, they were confused and took forever to figure it out. The phone in my room had broken chords that kept cutting in and out which made talking to the front desk incredibly difficult when I was only getting half of what they were saying and they were getting half of what I was saying. When that finally got figured out, I hung up. The following day I got that same phone call asking when I was checking out. When I said 1pm, they told me checkout was at 11. I explained that I had asked for late checkout and was told that I could have it. They then apologized and said that no one put a note on my reservation. My stay was great otherwise but dealing with that daily was super irritating… especially since I thought it was all dealt with when I first checked in.

If I ever end up with a room with a phone that doesn’t work, I’ll request a replacement imediately. I take full responsibility for me not doing that and instead, fighting with it. It would be nice, though, if they put proper notes on peoples reservations so that mistakes like this don’t happen. Other than that, the room was clean, the staff were friendly and helpful, and I had a great stay.

- melificent999
5.0/5

Excellent stay

I come to the Coast Plaza in Edmonton for business and always excellent. Clean, beautiful rooms.
Very friendly, helpful staff. Great location and close to many restaurant, and close to the Ice District. Will be back!

- cherylc0c0