Cookie Settings Gift Card FAQ - Coast Hotels

Coast Hotels Gift Card – FAQ

Where can Coast Hotels gift cards be used?
Gift cards can be used at any participating Coast Hotel property to pay for charges including accommodations, and incidental charges directly charged by the property. In some cases, certain services or facilities may be able to accept gift cards as a payment form. Should there be any doubt, we recommend advising the staff member at the time of booking that you plan to apply a gift card to payment.

Where can Coast Hotels gift cards be delivered?
Gift cards can be delivered to recipients anywhere in North America.

Can I send gift cards in a single order to more than one address?
Yes. Once you have entered the shipping information and gift message for the first recipient, there will be an option to “Buy Another Card”. By clicking on this button, you may add cards and enter separate shipping addresses prior to entering your billing information.

When will my credit card be charged?
Your credit card will be charged when you click “Purchase” during the checkout process.

When do gift cards expire?
Coast Hotels gift cards that have been purchased do not expire. Gift cards given by Coast Hotels as a form of service recovery expire 12 months after activation.

Can a gift card be redeemed for cash?
Coast Hotels gift cards are not redeemable for cash, nor can any remaining balance be refunded in cash.

What if my purchase is less than the value of my card, do I need to use it all at one time?
The Coast Hotels gift cards can be redeemed incrementally so any unused balance is stored for future use.

Can I add more value to my gift card?
No. Coast Hotels gift cards are not reloadable.

Can gift cards be ordered by telephone?
At this time, gift cards can only be ordered online or by visiting any one of our Coast Hotels locations.

How is an e-gift card different from a traditional gift card?
An e-gift card can be used in the same way as a traditional gift card. The only differences between a traditional gift card and an e-gift card are the delivery and presentation. Rather than receiving a plastic physical gift card, an e-gift card is delivered to the recipient via e-mail or SMS. The recipient can then print out a copy of the e-gift card for redemption at a Coast Hotel property or show it to hotel staff on their mobile device.

What if I have not received my e-gift?
If you have not received a receipt for your e-gift purchase or if your recipient does not receive their e-gift within a reasonable amount of time after delivery date selected, double check the e-gift was not delivered to your spam folder, your emails are not blocked by a firewall, you provided a valid email address. If you need further assistance please contact our customer support at 1-844-374-1107.

How do I redeem an e-gift card?
To redeem an e-gift card, please show one of our front desk or restaurant ambassadors the
e-gift card on your mobile device or print out for redemption. When using an e-gift card for accommodations, we suggest advising the reservations ambassador at the time of booking that an e-gift card will be applied to the stay.

What if my card is lost or stolen?
Coast Hotels is not responsible for lost, destroyed or stolen cards. If you lose your Coast Hotels gift card, we are unable to retrieve the balance for you and it cannot be replaced. Coast Hotels gift cards have cash value and should be treated accordingly.

In what denominations are gift cards sold?
Coast Hotels gift cards and e-gift cards can be purchased at one of our locations or on our website in any denomination ranging from $25 – $500 in both CAD or USD currency.

What time is the gift card customer support team available?
Gift Card Customer Support is available 6:00am – 10:30pm PST seven days a week and 24 hours during peak times (ie. December holidays).