Just lacked a bit of Christmas spirit?
We were there over Christmas and though the hotel was very good and clean with staff that were very helpful & accommodating, especially Jefferson, a welcoming smile & a nothing is to much trouble attitude with a sense of humour. Disappointed that the hotel was not very festive the restaurant was closed on Christmas Eve & Christmas day. Not being informed that the Restaurant would be closed on Christmas Eve was rather disappointing. Not to be out done we decided to have our own Pizza party in the reception on Christmas Eve. Christmas day the hotel supplied us with a free continental breakfast, which we had in the foyer in front of the fire with our carol music and presents which seemed to go down well with patrons & staff especially James on reception who joined in the fun and supplied us with hot drinks.
The hotel also arranged for us to go to another hotel for Christmas dinner with a free shuttle. The restaurant food was fine but the restaurant could do with a bit of updating plus the staff could do with a bit of customer training. We stood waiting for over 15 minutes to pay the bill while three staff stood talking across the room in full view of us,not good enough maybe we should have walked out, they would have soon acknowledged us then. Overall the hotel is good, only drawback in Winter is it is a little way out of town 10 minute walk in the cold and snow plus minus 30.
- Jennifer H
over night stay
the staff were very accommodating and helpful, room was quiet, well equipped and clean.
I was travelling out of the territory so the staff were able to assist with my very large cooler of frozen perishables I was hauling with me. they kept it in a freezer for me! also the front desk person was very nice to deal with, he was knowledgeable and friendly.
Home away from home
The staff go above & beyond to ensure your comfort with personalized service, each individual is responsive and well versed with the public and locale. The hotel has secured entry for guests and the atmosphere has always been very quiet for a restful sleep. I would not choose another hotel in Whitehorse over the service at this establishment.
Closet size room
Room was very clean, restaurant was very good. Room was the smallest I have seen. Tiny stand up shower with no place to put my bag except on the floor in front of the TV. I commented to the front desk staff that the room was very small. Got the response that they will give me a regular size room next time.
- Ray S
Relaxing. Shower a little small,washroom. Could be a bit Biggers. Beds are soft and comfortable. Pillows are nice and soft. The room was clean and had a nice view of downtown and towards the river. The room service was quick and the food was great.
The front desk staff we great and quick for checking in.